Tim Krolak | Page 3

Very helpful and respectful. The service tech was great. Have since found the problem is unresolved but when I called back was immediately set up with an appointment to check ou The service tech was great. Have since found the problem is unresolved but when I called back was immediately set up with an appointment to check out more possibilities More

by VIRGINIA.MAYFIELD Verified Customer Verified Customer

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Great quick service. Really nice staff who made sure I understood what my car needed. Really nice staff who made sure I understood what my car needed. More

by sbpetie77 Verified Customer Verified Customer

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This is geared to the service department. Very unprofessional. No call when a car was done. Very unprofessional. No call when a car was done. More

by CJ4075963 Verified Customer Verified Customer

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Solid service but took 2 hours for an oil change which seems excessive. They were busy but attentive. seems excessive. They were busy but attentive. More

by jthellman Verified Customer Verified Customer

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Noticed when leaving that wiper blades not replaced. That was included in why we were there. That was included in why we were there. More

by CADDIE.07 Verified Customer Verified Customer

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Service has deteriorated since Shottenkirk took over. 3 hours for a tire rotation and MPI is ridiculous. 3 hours for a tire rotation and MPI is ridiculous. More

by TWIZTER68 Verified Customer Verified Customer

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My initial purchase was a pleasant enough experience. The negatives began the minute i pulled off the lot. The check engine light came on and I pulled back in. The catalytic converter went bad and needed The negatives began the minute i pulled off the lot. The check engine light came on and I pulled back in. The catalytic converter went bad and needed to be replaced. They did a partial replacement, which has already gone bad and needs to be replaced again. 3 weeks after owning my vehicle the transmission went out, and I had to return it for warranty work. I had to fight to get a loaner car, and was initially told that my warranty might not cover the repair. After getting the transmission replaced, I had the car for a day before the new transmission went bad. To be fair, this was not the dealerships fault, but the overall lack of quality service I received after this was terrible. My vehicle was at the dealership for months, and I again had to argue for a loaner car. There was a lack of communication on the part of the dealership staff. I called for an update and was left on hold for 30+ minutes and then was told I would be called back with an update. Never got a call back and when I spoke to the service manager, he never even acknowledged the poor level of service his department offered. I have my vehicle back now and it is overall good. I will not ever use this dealership again More

by npilgrim314 Verified Customer Verified Customer

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I came in without an appointment because my hatch door would no open. The service department brought me in right away and fixed the problem in less than an hour. They were very friendly and supportive. would no open. The service department brought me in right away and fixed the problem in less than an hour. They were very friendly and supportive. Great service. More

by FBACHERS Verified Customer Verified Customer

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Great people, great service! Love the little extras, like great coffee and the courtesy wash. Love it! Love the little extras, like great coffee and the courtesy wash. Love it! More

by MARYCATE2776 Verified Customer Verified Customer

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Had an apt for oil change at 11 that day. Didn’t get out of dealership till after 1. Didn’t get out of dealership till after 1. More

by dfuhrmann859 Verified Customer Verified Customer

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