Tim Pastuszek did an excellent job of helping us select our new vehicle. He did not waste our time, was very knowledgeable, and answered all our questions. The experience from beginning to end was hassle free. The entire process took less than two hours.
- Mixed Review
This will be a mixed review. Since 2005 my family has purchased 5 vehicles from Springfield Hyundai, three new and two used. We have been pleased with all of our purchasing experiences with the exception of one. An experienced sales person ( I prefer not to address by name ) helped my daughter and I purchase a car for her back this past September. Her buying experience was mediocre although she is happy with the car. She had not realized how barely adequate her experience was until I raved to her about my purchasing experience a few months ago with both Herb and Tim. Then my daughter became increasingly dissatisfied with her experience. Mostly, she was promised new car mats for 2017 Sonata and she never received them despite repeated communications with her sales person and also she was never told about the free oil change that apparently is customary for used car purchases. Also, I received a second key remote with my used Sonata purchase and my daughter did not receive one. I did not know if that was customary or not with a used car sale but in my repeated emails to management, I did question this. Unfortunately my emails to Hyundai management about my daughter’s experience have been ignored.
This disappoints me greatly.
Perhaps my complaints seemed inconsequential or small but the fact that my daughter’s buying experience was not positive should have been enough for someone in Hyundai management to take notice. Subsequently, my daughter has paid for four car mats, an oil change and now will have to pay several hundred dollars for a second key remote without knowing if she should have received one. She has stated to me that she will think very seriously before purchasing another car from Springfield Hyundai.
"Outstanding service. "
Tim was an awesome sales person. He took time to show us all of our buying options and then every feature on our new SUV. He is an excellent teacher and extremely familiar with the vehicle we purchased.
I would recommend Tim to anyone wanting to purchase a Hyundai.
Danielle made finance process very easy.
Other Employees Tagged:
, Can’t recall name. Cashier was great.
"My experience at Springfield Hyundai - Springfield, PA"
The customer service was very good! The morale in the company seemed high. My salesman was caring, knowledgeable, patient and kind. I like my car!
"Excellent and pleasant experience again with Tim!"
I came to Springfield Hyundai having already seen the level of customer experience that they offered with someone else I knew. When it came time to purchase a car for myself, I knew I'd go back to Tim and the wonderful team at Springfield Hyundai. Tim was fantastic! He took me on a great test drive and was very insightful. I will for sure keep them in mind whenever someone I know is looking to buy a vehicle. Thanks Tim and Springfield Hyundai team!
"Our sales man"
Tim is a great sales man really help us out great experience . Very happy with the Hyundai I got I would recommend to other people.
"Friendly and Easy Experience"
I don't enjoy buying cars. I did my research and selected Springfield Hyundai based on reviews and inventory. Tim and the staff were very helpful and they made the process easy...even enjoyable. They all lived up to their reviews! I now have a new car that is perfect for me and my dog. We are totally enjoying it!
I soooo happy I came I was scared at first then I when from a 2014 to 2018 paying less I soooo happy Thank u guys🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾
Other Employees Tagged:
"Excellent customer serve"
This was a wonderful experience from beginning to end. Tim was extremely helpful and accommodating. I could not have gotten a better deal from any other dealer. This is the best!
- New wheels 28
I liked going to Springfield Hyundai because I didn’t feel pressured to buy anything. They were respectful and helpful throughout the entkre process of purchasing a new car.