Tim Raspiller | Page 4

First Volvo Jonny was great. Very helpful spent a lot of time with me ensuring I knew everything I needed to know about my new car. Drew was also very helpful mak Jonny was great. Very helpful spent a lot of time with me ensuring I knew everything I needed to know about my new car. Drew was also very helpful making the financing process quick and easy. More

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They have a great inventory and sell quality vehicles. I bought a very clean Dodge Challenger with low mileage. The salesman Tim was great and a pleasure to work with. Got a fair deal in a short amount of I bought a very clean Dodge Challenger with low mileage. The salesman Tim was great and a pleasure to work with. Got a fair deal in a short amount of time. More

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Happy customer Chris, Tim and Tim were very easy to work with. We got exactly what we wanted at a very fair price. The electronic paperwork made the purchase so much Chris, Tim and Tim were very easy to work with. We got exactly what we wanted at a very fair price. The electronic paperwork made the purchase so much easier. More

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Outstanding Customer Service! From the very start of contacting the dealership over the phone, to going into the dealership, we were incredibly happy with their level of exceptiona From the very start of contacting the dealership over the phone, to going into the dealership, we were incredibly happy with their level of exceptional customer service. Their sales staff go above and beyond to ensure customers are happy and that we are getting exactly what we want, at the best possible deal. Working with Chris Jones was by far the best car buying experience we have had yet and Drew in finance was very patient and willing to answer the endless questions I had. Thank you again Courtesy Volvo! More

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Total liars, ripoffs, and con artists! Zero Integrity Dealership! Run, run fast away from this dealership! They are liars, rip-offs, and complete con artists that work together to rip custo Zero Integrity Dealership! Run, run fast away from this dealership! They are liars, rip-offs, and complete con artists that work together to rip customers off! Read the past reviews carefully, you will see a pattern of adding $4000 to $5000 to cars and try to get away with it very clearly! Complete con-artists from the Sales managers to the sales people, and including the finance guys! They work together, and all know what they are doing! Sales Manager Tim Raspiller, Sales guy Jason Hise, and Finance guy Drew Lewis worked together and added $4000 to the total of the car! Not a finance fee, but an add on to price of the vehicle in hopes that you don’t catch it! Here is the breakdown of the numbers and what happened: My mother in law was purchasing a 2016 Prius for her, my wife, and I to use. The Prius was listed at $14,000 (I am sure you can still look it up, if not I have a picture you can see). My mother in-law has great credit, and Tim Raspiller (Part time Sales Manager and full time Con artist) took over the sales, because when I called Jason Hise (part time car salesmen, and full time con artist) who had helped me the day before (but I did not qualify) was supposedly off, Tim stated that my mother in-law qualified for a payment that would be $333 monthly for 60 months over the phone. When we went down there, Jason Hise was there working?? They started doing the paperwork, and we waited for a full two hours! When we finally went into the finance office, Drew Lewis (part time finance, and full time con artist), he started going through the numbers and everything was fine until….the second to last page which had the numbers! Here are the numbers on a car listed for $14,000 with a $2000 trade in! Interest Rate 8.89% - OK (had agreed) Payment $333.00 monthly – Still thought OK (had agreed on $333 but for 60 months) Amount Financed $18,797.00????? (major red flag!!!) Months Financed 72 Months???? (2nd Major red flag!!!) Total for vehicle including finance charge, minus trade in $24797 Car total price $14000 Taxes and Fees Total $2797 Grand total $16797 Minus Trade in $2000 Total Financed Should Be $14797.00 How did it become $18797.00???? When I asked Drew Lewis where did the extra $4000 dollars come from…at first he acted like he did not understand what happened!! And answered I don’t know!! Sales man and pure con artist Jason Hise tried acting like this is normal!! Me and my mother in-law could not believe it! We have purchase many cars, and never have we experience such underhanded deceit and just amazingly poor integrity!! Read the past reviews, you will see this is a pattern!! Do yourself a favor and buy anywhere else but here! They need to be reported to the Attorney General! More

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100% Satisfaction I celebrated my 4th of July with Sales Pro Tim Totaro @ Courtesy Volvo of Scottsdale, test driving several different models - and it was a blast! Tim I celebrated my 4th of July with Sales Pro Tim Totaro @ Courtesy Volvo of Scottsdale, test driving several different models - and it was a blast! Tim was on-point with everything & knew the inventory well, which was extremely helpful as I described different things I was looking for & wanting to see. He was so patient as I flip flopped back & forth between cars, as they were all outstanding! The hardest part of my experience was literally being torn between two different models that I was absolutely in love with - I couldn't make a decision. I said "I need to see the two of them next to each other." Within minutes Tim had lined them up next to each other perfectly for me & after a few minutes of thorough examination my decision was made! And I am so happy!!! I traded in my old black on black 2010 XC90 for a white on white 2019 S60 T5! Oh it's beautiful!!! And Tim was phenomenal throughout the entire process - cool, calm, collected, patient (& funny too!) - never being pushy at all & always making me feel completely comfortable. I honestly enjoyed the entire experience! Tim also took the time to introduce me to the service team & I already feel comfortable & confident with any future service visits - thanks Jud! Drew in finance was fabulous! He was extremely knowledgeable (& resourceful!), & had me in & out within an hour! The process was simple & painless! I really am grateful for the entire experience & I would recommend Courtesy Volvo to anyone! Tim (retired Army) - thank you so very much, not only for your outstanding service in my car buying process, but also for your service to our country! There is a reason this is my 5th Volvo & won't be my last, & it's because of experiences like this. Thank you Courtesy Volvo of Scottsdale!!! More

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Professional, personable, no time wasted. After inquiring with multiple other dealerships it was such a relief to find the staff at Courtesy Volvo of Scottsdale. Getting me financed and in a After inquiring with multiple other dealerships it was such a relief to find the staff at Courtesy Volvo of Scottsdale. Getting me financed and in a car in less than 8 hours was no easy feat for Ed Himes and associates. My fair credit score didn't slow them down. The family atmosphere at Courtesy Volvo made me feel right at home. I paid a fair price for a used sedan that was in outstandingly good condition, received more for my trade in than it was worth clearly. Making the car buying experience simple and stress free was their goal. It sure feels good to be respected and treated with such warmth. Thanks again Ed and crew. We will be back next time we're looking for a new or used vehicle. R. Bailey More

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Amazing Customer Service! It was a wonderful expérience! Courtesy Volvo went the extra mile during my first car purchase with the dealership. Not only was Tim knowledgeable as It was a wonderful expérience! Courtesy Volvo went the extra mile during my first car purchase with the dealership. Not only was Tim knowledgeable as well as very friendly he was also kind and patient. I am still in disbelief as to how quickly the process is at Courtesy Volvo; I was on and out in just a few hours!!! I will definitely recommend Courtesy Volvo to friends and family!! More

by zhebbron Verified Customer Verified Customer

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Didn't start off well, but very satisfied in the end I had the pleasure of working with Percy and Tim in the sales department with regards to a car purchase. While there was a bit of communication lapse I had the pleasure of working with Percy and Tim in the sales department with regards to a car purchase. While there was a bit of communication lapse due to some overall confusion between all parties, I was quite happy in the end. Both Percy and Tim were very accommodating, as well as Mike in the finance department. At no time did I feel the typical car salesman and/or finance tactics. All were very knowledgeable and quite easy going to work with. I would certainly go back to Courtesy Volvo of Scottsdale for future vehicle purchases. More

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Amazing! We bought our car with Frank he answered all our questions and concerns Everyone was so helpful and I couldn’t have picked a better dealership We bought our car with Frank he answered all our questions and concerns Everyone was so helpful and I couldn’t have picked a better dealership More

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