Tim Raspiller | Page 3

There were some mix ups and misunderstandings during the ordering process but Chris and Tim were able to make things right at the end. Misty was fantastic!! Thanks! ordering process but Chris and Tim were able to make things right at the end. Misty was fantastic!! Thanks! More

by rcvaughan Verified Customer Verified Customer

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We started coming to Courtesy Volvo with our car when we moved to Az. Since, we've purchased a new XC60 and recently a S60 sedan after our 2012 S60 was totaled. We had amazing customer service from previous moved to Az. Since, we've purchased a new XC60 and recently a S60 sedan after our 2012 S60 was totaled. We had amazing customer service from previous purchase with Jake. The last purchase was very disappointing with Sean. After agreeing to the purchase we saw Drew, who is amazing, but Sean went to another couple and we were 'handed off' to another salesman. I know he was new, but we've never been treated like that at Volvo or Mercedes dealerships! My husband comes in and everyone says hello and the service dept is wonderful!! My husband was in last Friday and Sean just walked right past him without a greeting...not smart business on his part. He certainly won't have our return business but others there will..he has alot to learn in the customer service aspect of selling automobiles! As a dealership 99% is great business! More

by Jim Verified Customer Verified Customer

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Car purchase All were professional in their responsibilities. Chris was quite diligent in making the purchase relatively easy. Only criticism I would give is the All were professional in their responsibilities. Chris was quite diligent in making the purchase relatively easy. Only criticism I would give is the amount of time from decision point to purchase through driving off the lot - well over 3 hours - a bit much. More

by AMOROSIA6 Verified Customer Verified Customer

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New vehicle delivery Took delivery of my 2020 XC60 Inscription and was totally satisfied. Vehicle was detailed perfectly and explanation of features was completed to my sa Took delivery of my 2020 XC60 Inscription and was totally satisfied. Vehicle was detailed perfectly and explanation of features was completed to my satisfaction. Thanks Chris Jones. Misty took care of all the paperwork, and did a great job. All around great experience. More

by SUNLAKESMOMENT Verified Customer Verified Customer

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Frequent contact with and follow up on questions by dealersh The dealership staff was very friendly and helpful in responding to questions about the new car, leasing information, and vehicle trade in. The entir The dealership staff was very friendly and helpful in responding to questions about the new car, leasing information, and vehicle trade in. The entire sales staff was involved at various times. More

by TAILLDR Verified Customer Verified Customer

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Different buying experience I have purchased 2 vehicles at Courtesy Volvo. I have worked with Frank McKnight on both occasions. Both Frank and the dealership worked diligently to I have purchased 2 vehicles at Courtesy Volvo. I have worked with Frank McKnight on both occasions. Both Frank and the dealership worked diligently to to put a deal together. Low pressure, professional atmosphere. A nice change from the typical “dealership” experience. More

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Excellent Car Buying Experience I recently purchased a used truck from Courtesy Volvo and actually really enjoyed the car buying experience. I was fortunate to have Sean Steele han I recently purchased a used truck from Courtesy Volvo and actually really enjoyed the car buying experience. I was fortunate to have Sean Steele handle the sale. Sean knew the vehicle well and made the process super fast, efficient and fair. Tim Raspiller is the GM and took great care of me. I added a few custom items to the truck and Sean made sure they got them all installed quickly. I would highly recommend asking for Sean and Tim if you’re at Courtesy. More

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If I could give this dealership 0 stars I would On Saturday I went to Courtesy Volvo to trade in my 2013 Ford Explorer and buy a different vehicle with a lower monthly payment. The salesperson press On Saturday I went to Courtesy Volvo to trade in my 2013 Ford Explorer and buy a different vehicle with a lower monthly payment. The salesperson pressured me into buying a 2016 Chevy Malibu. This was the only car that I was able to test drive before they wanted to write up an offer and have me buy the vehicle. I bought the vehicle and brought it home after getting it home there was an issue with the key fob where it locks in the vehicle when any door is closed. The key fob also doesn't register that it's in the vehicle this causes the vehicle to not start at times. I have contacted the dealership and they have offered to fix it but won't fix it until Tuesday. I can't go until Tuesday with a vehicle that may or may not work. I asked for them to undo the sale and give me the explorer back since I was still in my 7 day period. They will not give the explorer back. I then offered to buy the explorer back for what I owed on it when I brought it in. They have not responded to that request. They admitted to knowing that my explorer was a limited model meaning it had many more features than most explorers and that they sold me a base model knowing full well that I would not like the features present in the vehicle. Chris and his team were horrible to me and wrote me off. They were just trying to get me out the door when I came back to talk about what was happening with the vehicle. Also on my way home, tonight the apple car play function in the car stopped working. I would never use this dealership again and would most certainly not recommend it to anyone I know. Please beware and do not buy from these scams and xxxx bags. They are only looking to make a quick buck and essentially stole my vehicle right from under me. I would not trust them ever again! More

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Down to Earth Everybody that helped me from our salesman Chris, sales manager Tim and finance manager Drew were straightforward and very down to earth. I highly rec Everybody that helped me from our salesman Chris, sales manager Tim and finance manager Drew were straightforward and very down to earth. I highly reccomend this dealership to anyone that is interested in a vechicle! More

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Great Car! Great dealership! Very helpful in finding the right car for our family! Love the new XC60 - can't wait to purchase our next vehicle from Courtesy V Great dealership! Very helpful in finding the right car for our family! Love the new XC60 - can't wait to purchase our next vehicle from Courtesy Volvo of Scottsdale. More

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