Tim Shaw | Page 17

As is not unusual with new vehicles, there have been some electrical problems with the 2010 Silverado that I just bought so I have had to take it to the Reading Rd. service shop several times. Each time, Ke electrical problems with the 2010 Silverado that I just bought so I have had to take it to the Reading Rd. service shop several times. Each time, Kelly Sutliff has been my Service Advisor and Nick Rafanan has been the Mechanic working on the truck. After several times having to bring the same vehicle back for service, I normally would not be too pleased. But Kelly never gave me the option of not being satisfied. After the very first visit, she knew my name, she knew what issues there were with the truck, and the scheduling of appointments was not based on when the shop had openings. It was based on whenever was convenient for me. Complete satisfaction was the only option that she was going to allow me to leave with. And how she keeps her upbeat mood given the 20 directions I watched her being pulled in continuously while I was there, is something that is truly amazing. Now many mechanics would not appreciate having a customer watching over their shoulder while they work. Nick was quite the opposite. I was curious to see what he was doing and how he was removing different parts of the interior of the truck. He not only allowed me to observe, but he took the time to explain each of his steps as well as educated me on many of the changes (and reasons behind them) that this 2010 Silverado had vs. my previous 2001 Silverado. There really is only one reason that a customer would continue to come back to a specific dealership (in my case, it has been 22 years now). It isn't gimmicks, it isn't low priced advertisements with a lot of small print. It is because personnel such as these two really do care about making their customers completely satisfied and will do whatever it takes to make that happen. More

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Bob Burnett is great to work with. He always responds promptly and comes to see me in person for paperwork requirements (we lease company vehicles through him). He makes it easy to do business with your promptly and comes to see me in person for paperwork requirements (we lease company vehicles through him). He makes it easy to do business with your company. Just a really good person to deal with. On the service side, seems a little on the pricey side. Considering local shops to save some money. More

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I like with working Karl because he remembers name and always makes me feel welcomed, the pricing is good and and the service follow up is excellent. I have brought vehicles Karl and fix's them the first always makes me feel welcomed, the pricing is good and and the service follow up is excellent. I have brought vehicles Karl and fix's them the first time, when I have to wait he keeps me in the loop so I know how long it is going to be, I have never felt like I was being scammed or taken advantage of with Karl and the Mccluskey service department. More

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McCluskey was a pleasure to work with. They handled the details with the insurance company, which made it easy for me. The location was convenient, the people were friendly and helpful, and they did a very details with the insurance company, which made it easy for me. The location was convenient, the people were friendly and helpful, and they did a very nice job repairing my car. It looked like new when we picked it up. It was great that they were open until 7:00 PM most evenings, as that made it easier to get there after work. I would highly recommend them to my family, friends, and co-workers. More

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