"Easy to make a deal ..salesman solid ,,"
Salesman didnt try to sell me a car ..he showed me what he had and let me make choices ..product knowledge is key ..ford has a nice product to sell if you have a trained employee ..thats coming from a die hard chevy guy ..marhoffer just lost a sale ..
""As good as it gets""
Our family has been buying vehicles from Klaben for over 25 years. Our salesman, Terry Baughman has been with us throughout all those years. Terry is honest, fair, and trustworthy gentleman. In over 25 years I can honestly say we have never had anything but a positive car buying experience dealing with Mr. Baughman. He is attentive to our buying situation, and always puts our family and our car buying needs and wants first. Our main service associate the majority of these years has been Mona Crooks. Mona displays the same professionalism as the rest of the Klaben family, often going above and beyond to provide our family with great service. Lastly, I can not speak more highly of owner, Richard Klaben. So often, he has made us feel that we were a high priority, when we know he has so many things to tend to on a daily basis as the owner of Klaben Ford. Mr. Klaben is a true professional, and gentlemen, who always make our family feel comfortable during the car buying experience.
"Uniquely wonderful car buying experience "
I first contacted Carpro web sight for the highest rated dealershipin my area, Klaben Ford. I then was contacted by Christopher Volk, sales representative who asked me how he could help in my search fo a car. He was knowledgeable and very helpful esp. since I had a unique situation. He was able to locate the vehicle I was wanting. When I arrived at Klaben he had it ready for me at the exact price he quoted on the phone. The entire process, test drive to the final signature was a little over an hour, no hassles. Honest dealership with integrity.
I had been looking for the right 2016 MKX Reserve for the last month.
I knew exactly the what I wanted and spent hours on the internet looking.
I had driven all over from Sandusky to New Castle PA looking for the right car.
I could have saved a lot of time and gas money if I had gone to Klaben Lincoln
From the moment I pulled into the lot I was treated with warmth and respect.
I walked into the Showroom and was greeted by Nate Bryant.Nate showed me the features of the car
got my trade appraised and we closed in a very short time.
I did not feel pressured at any time and this has to be the most pleasant car buying experience
in my 60 years of buying cars.
"Always easy to deal with the Klaben group."
They just make the purchase process easy, nothing complicated. I have leased a number of vehicles over the last 15 years from Ford thru Klaben and I keep coming back, what else can I say.
"Thank you Tim Sterling!"
Purchasing a new car is never easy. So happy that Tim was able to answer all my questions since I have never owned a Lincoln before. Thank you Tim for your patience!
It was a pleasure to work with Louis. My daughter and I both bought a car. He was very patient, honest, and very engaging. It's only been a few days since we bought our cars, and Louis has contacted me to make sure that we were both still happy with our purchase. Everyone that I came into contact with was so courteous, friendly and knowledgeable.
I was in the market for a new car when mine decided to give out its transmission! Louis Polos was such a great help. He made sure I left with exactly what I went in there looking for. He took time to explain everything about the car to me. I am so much happier in my Ford Escape and thanks to Klaben!
"Amazing experience! "
Going on my second lease and third car from klaben. I love the group I work with. They take amazing care of me and always get me in the car that I want!!
"Excellent Service and staff"
My Ford Focus was not performing the way it should have; the transmission had given me problems from day one. Understanding that my vehicle had some issues beyond my control, Rich Klaben offered me some solutions to put me in a car that would work for me, not against me. Despite being outside of my warranty and despite the less-than-perfect condition my car was in, Mr. Klaben allowed me to trade in my car with no hassles. I was able to purchase a car that was perfect for me -- perfect fit, checked all the right boxes, and perfect price. I cannot say enough about my experience with Klaben Ford. The entire staff worked with me and my needs. Louis Polos and Chris Volk were patient with me and did not minimize what I found important in a vehicle. I felt that I received the personal attention everyone deserves when making a purchase like this.