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Tim Wilkins
362 Reviews
Dealership Experience
7 yrs, 3 mos
Industry Experience
27 yrs, 11 mos
362 Reviews
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362 Reviews of Tim Wilkins
Verified Customer
July 11, 2024
Although my vehicle remained with jameswood for a very long time they were exceptional in keeping me updated and informed. Services that were performed met expectations and above. I truly appreciate it.T long time they were exceptional in keeping me updated and informed. Services that were performed met expectations and above. I truly appreciate it.The updated text and phone calls. Thank you Tim. More
by Kennishamorgan301
July 10, 2024
Amazing service and kept me updated throughout the whole process. Was able to get me in immediately without an appointment due to severity of the issue process. Was able to get me in immediately without an appointment due to severity of the issue More
by SARABEAR3739
Other Employees Tagged: Jarrett Abel, Edwin Chan, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant
July 06, 2024
Scheduled appointment. Never informed customer they were 90 minutes behind. Appointment scheduled at 0815 am!! Took approximately 3 hours for oil change. Someone sat in pas Never informed customer they were 90 minutes behind. Appointment scheduled at 0815 am!! Took approximately 3 hours for oil change. Someone sat in passenger seat and laid it down all the way and took a cleaning rag from the car. Manager had no explanation why someone would lay down in front passenger seat during an oil change or why they would removed items from customers car take didn’t belong to them. I was dissatisfied with service and lack of explanation from manager. I won’t be returning. The only reason I scheduled is because it was under warranty. No thanks! More
by mic.gin
Other Employees Tagged: Jarrett Abel, Edwin Chan, Gavynn Norris, Mike Belew , Jared Laska, Samantha Oliphant
July 05, 2024
Trying to get warranty work or drivetrain work I am always told you need to drop off the vehicle and they won’t be able to look at it for one and a half weeks. Then I get a call the next day that the t always told you need to drop off the vehicle and they won’t be able to look at it for one and a half weeks. Then I get a call the next day that the tech was able to look at the vehicle. This tactic has happened many times over the years. This service was for a transmission TSB that had been checked at 20,000 miles and nothing was done. Now that I am retired, I can leave the truck however, the truck is out of warranty. I explained that the TSB should be covered since GM has known about the issue since 2016 but my explanation landed on deaf ears. I have not been able to drive the truck very much since the service but, I am hoping it stays fixed since all the technician did was, change the fluid for $700 of labor and $200 of transmission fluid. I contacted GM customer service and they seamed interested in helping with my case but took too long for any responses. More
by PHOTOGREG
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