Timmy Woods | Page 7

Today I picked up my F150 that was in for service for an oil leak and I'm not happy with the SERVICE I got. When I scheduled the work that was needed I was contacted by a by Timmy Woods from the Service Dep oil leak and I'm not happy with the SERVICE I got. When I scheduled the work that was needed I was contacted by a by Timmy Woods from the Service Department who told me the work that needed to be done to correct the oil leak would take a week, I said fine do the work but can you send me the list of work needed to be done. I didn't receive the information I asked for for two weeks until I made a complaint. After a week I called and spoke to Tim and he said that my vehicle was apart and it wont be ready until Friday 3/20. Ok, so now I had to extend my rental from Enterprise another week that costing me $406.00 a week. I received a call from Laure regarding a Survey I took stating I wasn't too happy and she wanted to talk to me to see how they could make it right. I called back on Friday 3/20 to speak to Laure and I was given a gentlemen who's name I forgot his name but he was the Service Manager and he said that he would looking to my My truck. Well he called me back and he said my truck is apart and it won't be ready until Monday. I received a call on Monday from the Service Manager who said hey are still working on on my Truck and it probable won't be done until Wednesday 3/25, so I extended my rental again for another week. On Wednesday I got a call that everything was put back together but when they took it for a ride it was leaking oil still so they have to fix the problem and my truck won't be ready until Thursday 3/26 sometime around 10:30am, the service manager also stated that he was going to give me a discount for all the problems and the amount of time without my truck, I said OK thanks. Thursday 3/26 at 10:30am I picked up my truck and got a bill for $3,774.07. I asked the person who was helping me if there was a discount, he said yes $200.00 Military Discount. The way the Service Manager said I'm going to give you a discount for my troubles I felt it should of been something worthwhile for my troubles, $200.00 didn't even cover the Taxes I paid, it didn't cover the extra $600.00 I had to pay to extend my rental. Prior to me picking up my vehicle they could of asked, knowing it's going to take longer then a week to fix if I needed transportation, but they didn't. I was told the work would take 1 week not 3 weeks. It's not my problem they are short handed because they had to fire someone, which the Service Manager informed me as an excuse for the delay in my vehicle being completed in a time manner. I'm not happy with the service at the Ford of Morgantown. Brian A. Rehwinkel More

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They do great work here and are extremely friendly and personable. I am always completely satisfied with the service I receive here. personable. I am always completely satisfied with the service I receive here. More

by albert.taylor1069 Verified Customer Verified Customer

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Totally radical experience, people and dealership. Very splendid advisors and techs. Go ford Lincoln of Motown Very splendid advisors and techs. Go ford Lincoln of Motown More

by JAYANDERSON844 Verified Customer Verified Customer

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Good service with a quick turnaround. Will definitely be returning for future repairs and services. Will definitely be returning for future repairs and services. More

by MSHOMO2704 Verified Customer Verified Customer

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I had a problem and they reached out to me and I took in in and they fixed it and gave me a discount too. in and they fixed it and gave me a discount too. More

by SAMMYKENDRICK971 Verified Customer Verified Customer

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I was impressed with how well they communicated and how organized they were. Follow up was also good. I especially like the way they do videos to show areas of the car that need repair. organized they were. Follow up was also good. I especially like the way they do videos to show areas of the car that need repair. More

by JORDAN.CANDACE64 Verified Customer Verified Customer

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Right now not to happy with this dealership. My vehicle is in being worked on and I've texted the number they gave me to get updates and I haven't received any information, not happy. Not happy My vehicle is in being worked on and I've texted the number they gave me to get updates and I haven't received any information, not happy. Not happy with the service and will complete the survey when I get my vehicle back More

by BREHWINKEL2318 Verified Customer Verified Customer

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Top service department very satisfied customer will continue to give my business to this dealership continue to give my business to this dealership More

by CRICKCROSS1967 Verified Customer Verified Customer

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I recently had an experience at Ford of Morgantown regarding a jerking issue with my vehicle. While I was initially disappointed that the problem continued after my visit, I truly appreciate how the s regarding a jerking issue with my vehicle. While I was initially disappointed that the problem continued after my visit, I truly appreciate how the situation was handled afterward. The service director personally reached out to me to discuss my concerns and took the time to understand my frustration and offer help. That level of communication and customer care really stood out to me. I’m grateful for the effort to make things right and feel much better about moving forward with them to get the issue fully resolved. More

by akilaramsey2003 Verified Customer Verified Customer

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Burt made my whole experience, the mascot running around! He was friendly, and Eric too! He was friendly, and Eric too! More

by ERICBARTOCK Verified Customer Verified Customer

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