Timmy Woods | Page 7

Dissatisfied with this dealership took it in to figure out issues with my car, I was told diagnostic test would be waived if I got one of the repairs done, so I went ahead and did ended up still paying fo out issues with my car, I was told diagnostic test would be waived if I got one of the repairs done, so I went ahead and did ended up still paying for the diagnostic test. More

by Diana_moore0630 Verified Customer Verified Customer

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Very happy with the service at Morgantown ford. They kept me updated on my truck.let me know extra work it needed and how much It would cost. Very satisfied so far They kept me updated on my truck.let me know extra work it needed and how much It would cost. Very satisfied so far More

by JEFFERY.ARMENTROUT Verified Customer Verified Customer

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Fast service. Willing to work with my schedule, very accommodating Timely. Service tech Jay did an awesome job. Very willing to answer questions Willing to work with my schedule, very accommodating Timely. Service tech Jay did an awesome job. Very willing to answer questions More

by JANDERSON65 Verified Customer Verified Customer

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Quick, efficient, kind and helpful. I always take my car here to get an oil change. I love how they wash it for me afterward! I always take my car here to get an oil change. I love how they wash it for me afterward! More

by tlr70x7 Verified Customer Verified Customer

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Good dealer to deal with . Kinda dumb to have a 15 word minimum on this Kinda dumb to have a 15 word minimum on this More

by SKDPAWN Verified Customer Verified Customer

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Good. Really good super really good. Like led it a lot. Love it in fact. Really good super really good. Like led it a lot. Love it in fact. More

by JAYANDERSON844 Verified Customer Verified Customer

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Cody in service was super friendly and fun, and Justin in parts was extremely knowledgeable. They made everything fast and easy. Would definitely recommend!! parts was extremely knowledgeable. They made everything fast and easy. Would definitely recommend!! More

by JamesIan Verified Customer Verified Customer

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Staff was very friendly and knowledgeable. Waiting area was comfortable and service was prompt. Thank you! Waiting area was comfortable and service was prompt. Thank you! More

by kebroman Verified Customer Verified Customer

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Today I picked up my F150 that was in for service for an oil leak and I'm not happy with the SERVICE I got. When I scheduled the work that was needed I was contacted by a by Timmy Woods from the Service Dep oil leak and I'm not happy with the SERVICE I got. When I scheduled the work that was needed I was contacted by a by Timmy Woods from the Service Department who told me the work that needed to be done to correct the oil leak would take a week, I said fine do the work but can you send me the list of work needed to be done. I didn't receive the information I asked for for two weeks until I made a complaint. After a week I called and spoke to Tim and he said that my vehicle was apart and it wont be ready until Friday 3/20. Ok, so now I had to extend my rental from Enterprise another week that costing me $406.00 a week. I received a call from Laure regarding a Survey I took stating I wasn't too happy and she wanted to talk to me to see how they could make it right. I called back on Friday 3/20 to speak to Laure and I was given a gentlemen who's name I forgot his name but he was the Service Manager and he said that he would looking to my My truck. Well he called me back and he said my truck is apart and it won't be ready until Monday. I received a call on Monday from the Service Manager who said hey are still working on on my Truck and it probable won't be done until Wednesday 3/25, so I extended my rental again for another week. On Wednesday I got a call that everything was put back together but when they took it for a ride it was leaking oil still so they have to fix the problem and my truck won't be ready until Thursday 3/26 sometime around 10:30am, the service manager also stated that he was going to give me a discount for all the problems and the amount of time without my truck, I said OK thanks. Thursday 3/26 at 10:30am I picked up my truck and got a bill for $3,774.07. I asked the person who was helping me if there was a discount, he said yes $200.00 Military Discount. The way the Service Manager said I'm going to give you a discount for my troubles I felt it should of been something worthwhile for my troubles, $200.00 didn't even cover the Taxes I paid, it didn't cover the extra $600.00 I had to pay to extend my rental. Prior to me picking up my vehicle they could of asked, knowing it's going to take longer then a week to fix if I needed transportation, but they didn't. I was told the work would take 1 week not 3 weeks. It's not my problem they are short handed because they had to fire someone, which the Service Manager informed me as an excuse for the delay in my vehicle being completed in a time manner. I'm not happy with the service at the Ford of Morgantown. Brian A. Rehwinkel More

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They do great work here and are extremely friendly and personable. I am always completely satisfied with the service I receive here. personable. I am always completely satisfied with the service I receive here. More

by albert.taylor1069 Verified Customer Verified Customer

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