Timothy O'Connor

Greed! This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without y This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without your approval and automatically Charges you $900.00 for this a $700.00 markup as their cost is $200.00 not only its not needed on a 10 year old car its applied no matter the condition of the car. The car I was looking at had a scratch on the entire left side of the car and needed to be painted because of the Permaplate all these panels need to be stripped prior to repainting. Again Suburban applies this to every new and used car and charges you $900.00 for a low end product that does not work a $700.00 markup do the math as they sell about 500 cars a month. The product gives very little protection at best Nobody there would comment on this nor justify it. Greed does not even describe this insulting behavior. A salesman named Issac said he would adjust that ridiculous $900.00 charge then he disappeared and no one else at the dealership would honor it, Inspections on a preowned car states: * Engine reaches normal temperature ( checked ok *Engine fan functions properly ( checked ok *Engine coolant at Proper Hot and Cold Levels ( checked ok I was going to test drive this car and it overheated just sitting in front of the showroom I opened the hood and the Coolant Reservoir was completely empty and Temp gauge on "H" and dash light on " Overheating ". The Mechanic and Manager signed this inspection document which was faulty and probably not done right. Furthermore they bought this car off the street its out of state, 3 owners, and was in a " Moderate front end accident ".. Most "A" dealers will not buy a car thats been in a moderate accident because of the liability of not knowing if it was fixed properly and may cause an accident down the road. All Veterans and Senior Citizens read the above before you do business here as you see that they have one objective and thats Greed. Run the other way. Stay away! Lithia Motors owns Suburban Dealerships and the Corporate offices are in Oregon. The entire staff has been hostile and disrespectful from NIcole Elders to T Oconnor Sales Manager. The General Manager JIm Elders continues to ignore me and has changed the dealer response numerous times. The first dealer response to my review said " We would like to address this matter further to ensure a resolution is reached " by T Oconnor. Stay away from the entire group of Suburban Dealerships owned by LIthia Motors. ....In closing, Think about this, and do the math here charging $900.00 for a so called paint protection that costs them $200.00 thats a $700.00 markup and they average 500 cars a month. Thats roughly $350,000.00 a month profit just on this useless wax coating. Greed does not even begin to describe their motive for doing this to honest people, Veterans, Senior Citizens, the general public and devoted Ford lifetime customers. How do they sleep at night knowing how bad they are screwing every person that goes to their dealership. And only someone Careless would apply this Permaplate to a 10 year old car that needs the entire left side painted. I would like to know if they wave that $900.00 useless wax charge to employees that purchase cars there. Hhmmmm????????? I will update all reviews as needed as the Dealer response seems to change daily. More

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Tammy is absolutely made my experience the best ever! She was super sweet and very patient. Her honesty is very well appreciated. I would 100% recommend Tammy. Thank you for all that you did for me! God She was super sweet and very patient. Her honesty is very well appreciated. I would 100% recommend Tammy. Thank you for all that you did for me! God bless you Tammy! More

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Huge shoutout to Isaiah, we went in to test drive the explorer and expedition on Saturday, and he did a great job making sure to help my wife find the vehicle that suited her needs. No pressure buying ex explorer and expedition on Saturday, and he did a great job making sure to help my wife find the vehicle that suited her needs. No pressure buying experience, when it came to the negotiation, he gave me a price that was unmatched without going back-and-forth multiple times and I know this because we compared it to other dealerships and what they were offering us. Bottom line Isaiah went above and beyond; did more than he had to Even delivered the vehicle to my office keep up the great work Isaiah! More

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Nick and his team are truly the best. We came in with high hopes, and they delivered far exceeding our expectations. Nick took the time to thoroughly explain our options, educate us on fe We came in with high hopes, and they delivered far exceeding our expectations. Nick took the time to thoroughly explain our options, educate us on features, and went above and beyond to insure that we were 100% comfortable and happy with the decision we were making. More

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Aws and Tim went above and beyond for my recent purchase. The whole process was professional and smooth. They made quick work of requested customizations and proposed great concepts I hadn't even thought of. The whole process was professional and smooth. They made quick work of requested customizations and proposed great concepts I hadn't even thought of. Even gave me a loaner vehicle until my new vehicle was ready. On top of that, Aws delivered to my location several hours away. Fully recommend! More

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Great experience! Found a very nice pre-owned vehicle for my 16-year-old son, very reasonable price and low mileage too! Nick was very knowledgeable, and the managemen Found a very nice pre-owned vehicle for my 16-year-old son, very reasonable price and low mileage too! Nick was very knowledgeable, and the management team really made me feel like they cared. Signing was quick and vehicle was ready to go by the time I was done. I've also leased vehicles for myself here! Definitely recommend SFSH for any vehicle purchase. More

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I could not be more impressed with Tim and his knowledge and professionalism. I am in sales myself and know what to lookout for when making a big purchase. He got me exactly what I wanted and what I wante and professionalism. I am in sales myself and know what to lookout for when making a big purchase. He got me exactly what I wanted and what I wanted to pay for it. I would give extra stars if I could. Thank you Tim. More

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Hunter Hoppe was outstanding. Found me the truck I wanted and the deal I needed. Will definitely return in the future if I need another car, and will refer my friends and family. Found me the truck I wanted and the deal I needed. Will definitely return in the future if I need another car, and will refer my friends and family. More

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If I could give negative stars as an option I would. I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already repla I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already replaced. I offered to show pics of the old ones - he didn't want to see those of course. Also needed the transmission serviced - the fluid is awful, the seal was silicone, not the normal gasket breaking apart into the transmission. Probably will need a new transmission in the near future. He could care less - offered to take the vehicle back "if I could get it back to the condition it was in when I drove it off the lot". I should put the crappy, rusted brakes back on and some additive in the transmission to slow down the shudder. He said they don't check the transmissions in the safety inspections as long as they "aren't leaking and shifting". The right rear shock has a huge dent in it, the frame rail is caked with mud and dirt. Do yourself a favor and don't take their "safety inspections" at face value. Take your vehicle to an independent auto shop and have it inspected if you go against your gut (and my advice) and get a vehicle from here. More

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Worst dealer I have ever been to in my life. My $80,000 Ford bronco we shipped to me damaged with damage seats and filthy dirty. when notified of this horrific arrival they through $500 at the i My $80,000 Ford bronco we shipped to me damaged with damage seats and filthy dirty. when notified of this horrific arrival they through $500 at the issue, and basically said it’s not their problem. If you’re looking for an accommodating dealership, who cares about, you and is honest do not go here. They will screw you over. More

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