Timothy O'Connor
Timothy O'Connor at Suburban Ford of Sterling Heights

Timothy O'Connor

General Sales Manager

Suburban Ford of Sterling Heights

40333 Van Dyke Avenue
Sterling Heights, MI 48313

4.3
48 Reviews
4.3

48 Reviews

Write a Review

Dealership Experience

16 yrs, 3 mos

Industry Experience

20 yrs, 3 mos

Languages Spoken

English English

48 Reviews of Timothy O'Connor

August 20, 2025

Dealership Rating
Employee Rating

Tammy is absolutely made my experience the best ever! She was super sweet and very patient. Her honesty is very well appreciated. I would 100% recommend Tammy. Thank you for all that you did for me! God More

by Hotyoga410
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tammy Penna, Alex Apess , David Hennigan

Aug 20, 2025

Suburban Ford of Sterling Heights responded

We’re so glad Tammy made your experience so enjoyable! We appreciate your recommendation and look forward to serving you again soon.

August 13, 2025

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Huge shoutout to Isaiah, we went in to test drive the explorer and expedition on Saturday, and he did a great job making sure to help my wife find the vehicle that suited her needs. No pressure buying ex More

by ARAAD66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 13, 2025

Suburban Ford of Sterling Heights responded

We're glad to hear Isaiah provided such a seamless, pressure-free, and helpful buying experience at Suburban Ford of Sterling Heights. Thank you for sharing your experience and for choosing us!

November 27, 2024

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Nick and his team are truly the best. We came in with high hopes, and they delivered far exceeding our expectations. Nick took the time to thoroughly explain our options, educate us on fe More

by Rob_Gurjack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicolas Navarro

Dec 02, 2024

Suburban Ford of Sterling Heights responded

Hi Rob, we're delighted to hear that Nick and his team at Suburban Ford of Sterling Heights exceeded your expectations! It's great to know they made sure you felt comfortable with your decision. Thanks for sharing this fantastic feedback!

November 14, 2024

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Aws and Tim went above and beyond for my recent purchase. The whole process was professional and smooth. They made quick work of requested customizations and proposed great concepts I hadn't even thought of. More

by Jake
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aws Saffo

Nov 15, 2024

Suburban Ford of Sterling Heights responded

Hi Jake, it's fantastic to hear that Aws and Tim provided such exceptional service at Suburban Ford of Sterling Heights! We're delighted the process was smooth and accommodating for you. Thank you for recommending us, enjoy your new vehicle!

September 19, 2024

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Great experience! Found a very nice pre-owned vehicle for my 16-year-old son, very reasonable price and low mileage too! Nick was very knowledgeable, and the managemen More

by dklei53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Gjonaj, Nicolas Navarro

Sep 20, 2024

Suburban Ford of Sterling Heights responded

Thank you for recommending Suburban Ford of Sterling Heights! We're glad Nick and the management team provided a great experience, making your purchase smooth and efficient. Enjoy the new ride for your son!

September 16, 2024

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I could not be more impressed with Tim and his knowledge and professionalism. I am in sales myself and know what to lookout for when making a big purchase. He got me exactly what I wanted and what I wante More

by Jmccracken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Franzoni, Nicolas Navarro , Vinny Cusenza

Sep 16, 2024

Suburban Ford of Sterling Heights responded

We're delighted to hear that Tim provided such an impressive experience at Suburban Ford of Sterling Heights. Thank you for the fantastic review and your kind words! Enjoy your new vehicle!

July 31, 2024

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Hunter Hoppe was outstanding. Found me the truck I wanted and the deal I needed. Will definitely return in the future if I need another car, and will refer my friends and family. More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Jackson, Hunter Hoppe

Jul 31, 2024

Suburban Ford of Sterling Heights responded

Hi Dave, we're delighted to hear that Hunter provided such excellent service at Suburban Ford of Sterling Heights. Thanks for your kind words and referrals!

April 04, 2024

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Employee Rating

If I could give negative stars as an option I would. I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already repla More

by reckerj08
Recommend Dealer
No

Other Employees Tagged: Chris Eschenburg

Apr 12, 2024

Suburban Ford of Sterling Heights responded

Thank you for sharing your feedback. It's unfortunate to see you continue to feel this way despite our best efforts to assist you. If you wish to discuss this further, please reach out to our management team; otherwise, we wish you well moving forward.

Apr 11, 2024

reckerj08 responded

You are the one I spoke with that told me there wasn't anything you were willing to do other than take the truck back and get me a trade value "as close as possible" to what I paid. Never mind the fact that I will lose money on that deal AND the money I spent on the repairs already. I now have a second place telling me I need a new transmission.

Apr 24, 2024

reckerj08 responded

What happened to your original (canned) response stating "you are disappointed to learn of this situation" and offered for me to call you to discuss further? And your "best efforts to assist"? Is laughable, perhaps reread my original complaint to see what your effort was. This clearly illustrates a lack of consideration for your customers and their concerns regarding interactions with your dealership. Retaining your original response would have conveyed a higher level of professionalism and respect.

October 28, 2023

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Worst dealer I have ever been to in my life. My $80,000 Ford bronco we shipped to me damaged with damage seats and filthy dirty. when notified of this horrific arrival they through $500 at the i More

by Emily.Sousa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 31, 2023

Suburban Ford of Sterling Heights responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (586) 431-6100 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

October 05, 2023

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Employee Rating

Found car at another dealer on Monday. Transferred vehicle to local dealer. Made purchase on Thursday. Great trade value Great purchase price Smooth transaction Thanks Nikki Elder More

by j.albert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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