Toby Gray | Page 4

The dealership is undergoing a Major remodel and is very uncomfortable to visit. I trust it will be great once completed, but not great now. The chaotic conditions may be part of the reason the delivery of uncomfortable to visit. I trust it will be great once completed, but not great now. The chaotic conditions may be part of the reason the delivery of the vehicle was not smooth. The schedule of final delivery to us was not clear, and we were contacted 4 days prior to the original completion date, and told the vehicle was now ready. In pushing the final preparation of the car, they damaged the car, and the issue was not detected until many days later. Detected by us, not the dealer. A service appointment with a loaner was scheduled; the car was returned to the dealer for two days; and the repairs were made. More

by Dwe Verified Customer Verified Customer

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Beautiful new dealership. Good experience The only problem I had was the inability to use the financing I had already gotten. It was a Federal Credit Union, it made no sense I Good experience The only problem I had was the inability to use the financing I had already gotten. It was a Federal Credit Union, it made no sense I had already been approved and all the forms were completed. We just needed the car information and the money would have been sent. I am looking into this further. I was told the Credit Union wasn’t on the approved list for this dealership. More

by sallyflew Verified Customer Verified Customer

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Overall a satisfying experience; we bought the car we wanted at a reasonable price; the Avalon hybrid limited was well-prepared, including new front tires. wanted at a reasonable price; the Avalon hybrid limited was well-prepared, including new front tires. More

by simsjr Verified Customer Verified Customer

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Great service , friendly customer. Sale guy and asistannt answers all my questions. Finance guy did explain everything very clear. Sale guy and asistannt answers all my questions. Finance guy did explain everything very clear. More

by adnierzayas Verified Customer Verified Customer

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Great experience at Lexus of Sarasota. I recently purchased a Lexus RX 350 Certified Pre-Owned, and the entire process was smooth from start to finish. Tom McComber was the salesperson I I recently purchased a Lexus RX 350 Certified Pre-Owned, and the entire process was smooth from start to finish. Tom McComber was the salesperson I worked with, and he was exactly what you hope for but rarely get at a dealership: honest, straightforward, and respectful of my time. No games, no pressure, no back-and-forth nonsense. He didn’t waste my time like many salespeople tend to do. The finance officer and the sales team lead were also very friendly and professional. Paperwork was handled quickly and efficiently, and everything delivered was exactly what was agreed upon. Overall, a professional team that does business the right way. I’d recommend Lexus of Sarasota without hesitation. More

by Chad C Verified Customer Verified Customer

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This dealership is under construction but they go out of their way to make you feel at home. We dealt with the sales person, finance person and a few days later we dealt with the service team as we had the their way to make you feel at home. We dealt with the sales person, finance person and a few days later we dealt with the service team as we had the windows tinted. They are a great all around team. Mark Brown, our sales person has been in touch numerous times over the first weeks asking us how everything was going and if we had any questions or concerns to call or text hom. Great customer service. More

by brianramthun Verified Customer Verified Customer

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Austin and the team over at Lexus of Sarasota were a breeze to work with from start to finish. They not only made the process to follow, but also lead with transparency, and kept close to make sure ever breeze to work with from start to finish. They not only made the process to follow, but also lead with transparency, and kept close to make sure everything was answered. Would absolutely recommend going with them again. More

by lexus.retry085 Verified Customer Verified Customer

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The entire process from beginning to end was flawless. Jaime was very informative and knowledgeable about what needed to happen, especially since we were communicating over the phone and videos. It was im Jaime was very informative and knowledgeable about what needed to happen, especially since we were communicating over the phone and videos. It was impressive enough for me to fly to sarasota to get a better look and feel of the vehicle. That sealed the deal and I bought the vehicle. Thank you for making the experience a great one. More

by bigspeaks Verified Customer Verified Customer

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Very positive experience with the Lexus of Sarasota - from servicing our vehicles to purchasing a new vehicle. Top notch customer service. from servicing our vehicles to purchasing a new vehicle. Top notch customer service. More

by ml700august Verified Customer Verified Customer

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I have bought about 25 new cars in my life, and I have never been treated better than how I was be the people at Sarasota Lexus. never been treated better than how I was be the people at Sarasota Lexus. More

by DavidRussell015 Verified Customer Verified Customer

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