Toby Gray | Page 3

Excellent, friendly and knowledgeable staff. Could not be happier with our purchase. The nice touches like wine and brownies were appreciated. Could do better on the detail of the vehicle. Could not be happier with our purchase. The nice touches like wine and brownies were appreciated. Could do better on the detail of the vehicle. More

by Estrella.laira1595 Verified Customer Verified Customer

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I made clear to these people I wasnt interested in extra packages added.They snuck in $2500 worth of packages without my knowkedge and when I found out basically told me too bad Bad business Unethical packages added.They snuck in $2500 worth of packages without my knowkedge and when I found out basically told me too bad Bad business Unethical More

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Very great service and everyone made the process very easy and seamless. I appreciate Lexus and the entire team involved for making this deal happen. Thank you! easy and seamless. I appreciate Lexus and the entire team involved for making this deal happen. Thank you! More

by Samuel Verified Customer Verified Customer

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Great communicator, energetic and enthusiastic! Made purchasing (including trade-in) simple and efficient. Highly recommended. Made purchasing (including trade-in) simple and efficient. Highly recommended. More

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Mark was an absolute please to work with from start to Finish! I would highly recommend Lexus of Sarasota and Mark Brown. Finish! I would highly recommend Lexus of Sarasota and Mark Brown. More

by Velarguy Verified Customer Verified Customer

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I was extremely pleased with Ben, our salesperson, and the head finance guy (I can't remember his name). Ben made the process so easy. He knew all about the car we wanted and worked with us to get the rig the head finance guy (I can't remember his name). Ben made the process so easy. He knew all about the car we wanted and worked with us to get the right color and style for us. The chief finance officer is also incredibly good at his job and they did incorporate any unexpected fees or costs into our lease. We are very pleased with the whole experience. More

by CHRISTIANA2 Verified Customer Verified Customer

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Took some time to see someone due to the busy time. Deal went ok- struggled with the trade end of it. Otherwise fine. Deal went ok- struggled with the trade end of it. Otherwise fine. More

by EKEMP40 Verified Customer Verified Customer

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It was a pleasure to work with each of your associates… all doing their parts efficiently and professionally… but also with kindness! Thank you! all doing their parts efficiently and professionally… but also with kindness! Thank you! More

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On November 22, 2025, I purchased a 2019 Lexus NX 300 from your dealership. My salesperson was Jamie Ramos Rosado. There were a few issues with the transaction: Second Key: The vehicle was delivere from your dealership. My salesperson was Jamie Ramos Rosado. There were a few issues with the transaction: Second Key: The vehicle was delivered with only one key. Prior to purchase, I asked about obtaining a second key. Mr. Ramos Rosado explained that the service department did not have a blank key in stock but offered to have one made at dealer cost. He provided documentation reflecting this arrangement and instructed me to visit my local Lexus dealership. However, Palm Beach Lexus did not honor the discount, and I incurred an additional expense of $117.37 (+ taxes) beyond the agreed dealer cost. CarPlay Feature: The car was advertised on your website as having Apple CarPlay. After taking the vehicle home to Boynton Beach, I discovered CarPlay was not installed. My research confirmed that while CarPlay became standard in 2019, vehicles manufactured prior to October 2018 required a dealership software installation. On November 24, 2025, I contacted Mr. Ramos Rosado, who acknowledged the website error but incorrectly stated that the vehicle was not CarPlay compatible. On December 5, 2025, Palm Beach Lexus successfully installed the CarPlay software, at a cost of $175.99 (+ taxes). I spoke John Knight (manager) on Monday, 12/08/25, and explained the issues and requested restitution for the cost I incurred due to the inaccuracies from the salesperson. He asked for documentation for these costs and said I would get a check back on the weekend. I emailed him the documentation on 12/08/25. On 12/16/25, 8 days later, I still had not heard anything or received a check. I followed up with John Knight (manager) to get the status on the check. It was quickly discovered that he did recall the issue and had not read/acted on my email of 12/08/25. I I forwarded my original email (with documentation) to Dean Serafine. He reviewed the email and was able to expedite a check for the reimbursement. Overall, it's a great car. However, what should have been a simple cash sale became a prolonged, frustrating experience due to the ignorance and apathy of a few employees More

by jearles Verified Customer Verified Customer

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Responsive and fair to deal with. Some of the best inventory within 100 miles of Tampa Some of the best inventory within 100 miles of Tampa More

by fsuman79 Verified Customer Verified Customer

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