Toby Gray | Page 8

Poor transaction experience at the time of purchase. Decent initial follow up from GM, but no resolve. Financial experience a disaster. Car purchased with AC not working (2023 vehicle, 15000 miles) k Decent initial follow up from GM, but no resolve. Financial experience a disaster. Car purchased with AC not working (2023 vehicle, 15000 miles) key faub battery dead More

by dkeough1 Verified Customer Verified Customer

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We purchased the vehicle we wanted and did most of the leg-work online with Django, who was great to work with. leg-work online with Django, who was great to work with. More

by Skip Verified Customer Verified Customer

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🌟 5-Star Review for Casey at Sarasota Lexus I had a fantastic experience working with Casey at Sarasota Lexus! From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in h fantastic experience working with Casey at Sarasota Lexus! From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle. He made the entire buying process smooth, low-pressure, and even enjoyable. Casey went above and beyond to answer all my questions and made sure I was comfortable with every step. If you're shopping for a car, I highly recommend asking for Casey — he's truly a standout professional! ⭐ 1-Star Review for Sarasota Lexus Service Department Unfortunately, my experience with the Sarasota Lexus service department was disappointing. I brought my vehicle in for dent repair, and I was told the work had been completed — but when I inspected the car, nothing had been touched. The dent was still there, exactly as it was when I dropped it off. No explanation, no apology, just a false statement that the job was done. It’s extremely frustrating to be misled and waste time, especially when I expected the same level of professionalism I experienced from the sales team. I hope management addresses this issue so others don’t face the same problem. More

by btyler1971 Verified Customer Verified Customer

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Very professional and knowledgeable. The process took some time, but every person I spoke with was very pleasant. The process took some time, but every person I spoke with was very pleasant. More

by barbaraannrobinson625 Verified Customer Verified Customer

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Amazing service, everyone was helpful and kind. I found Jaime to be very knowledgeable and friendly. I found Jaime to be very knowledgeable and friendly. More

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Bought a very nice certified 2023 ES 350. The dealership was in the midst of a major renovation, with drilling and hammering, but somehow they made it work. Recommended! The dealership was in the midst of a major renovation, with drilling and hammering, but somehow they made it work. Recommended! More

by HPOWDERS0 Verified Customer Verified Customer

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Django was totally awesome to work with. We were dreading the car buying process but he made it more than enjoyable! We were dreading the car buying process but he made it more than enjoyable! More

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We had a wonderful experience with Jamie Dickinson and Toby Gray. The process was seamless from beginning to end! Toby Gray. The process was seamless from beginning to end! More

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My sincere appreciation and compliments to Carl who made leasing a new car from Sarasota Lexus a pleasurable experience. The complete process was more like a family visit. leasing a new car from Sarasota Lexus a pleasurable experience. The complete process was more like a family visit. More

by Otto Kieslich Verified Customer Verified Customer

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Overbearing noisy, put wrong new plate on my car, took over an hour to pay by check, got paper title when I requested e title. Got overcharged for doc fees and another$1495 for item not identified on stic over an hour to pay by check, got paper title when I requested e title. Got overcharged for doc fees and another$1495 for item not identified on sticker More

by Ac2quire Verified Customer Verified Customer

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