Toby Peña
Toby Peña at Merchants Auto
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Toby Peña | Page 2

Sales Professional

Merchants Auto

1278 Hooksett Rd
Hooksett, NH 03106

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4.7
27 Reviews

Languages Spoken

Spanish Spanish

4.7

27 Reviews

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27 Reviews of Toby Peña

December 11, 2023

Dealership Rating
Employee Rating

I purchased a car on 11/25/23 and it's 12/11/23 and we are having issues with the car not shifting and alot of bouncing/play in the rear end. We paid 21k for it and got a statement from the finance compan More

by Fahliesha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

December 07, 2023

Dealership Rating
Employee Rating

Need to pay attention to customer at time of purchase and not leave them alone while you tend to others needs. More

by ARL2755
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2023

Merchants Auto responded

Thank you for the feedback. We will be sure to share this with our team.

December 02, 2023

Dealership Rating
Employee Rating

Toby was experienced and made for a very positive experience in the purchase of my van. He helped overcame an obstacle to make the transaction happen. More

by cjjm15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2023

Merchants Auto responded

Congrats on your van! We're glad to hear Toby was able to help.

November 10, 2023

Dealership Rating
Employee Rating

Very accommodating to my preferences regarding wanting a new car, plus nice customer service from Tobi and the guy who did my warranty! More

by loebmaia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2023

Merchants Auto responded

Thank you for taking the time to leave a review. We're glad Toby was able to assist you!

November 10, 2023

Dealership Rating
Employee Rating

Our car wasn’t washed or detailed at all. Windows are filthy, dashboard dusty and dirty, 1/4 tank of gas when we were told it would be 1/2 full. The wheels look like they’ve never even seen a More

by KSEMAE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2023

Merchants Auto responded

We're so sorry to hear about this as this is definitely not our standard. We hope you'll share your concerns with our staff -- (603)556-3947

November 02, 2023

Dealership Rating
Employee Rating

It was a fun experience and I am loving my car. Looking forward to road-trips with best friend who also bought her vehicle there. More

by Denine C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2023

Merchants Auto responded

Denine, we're so glad to hear you had a great experience. Enjoy your new vehicle!

October 21, 2023

Dealership Rating
Employee Rating

Wonderful. Nothing can beat this Service. Good communication. Quality. Customer service. Additional advice or cvheck More

by KARTHEEKBAJJURU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 16, 2023

Dealership Rating
Employee Rating

Toby was a pleasure to work with and made car buying a breeze. I would definitely work with him again. More

by redcedar03038
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 01, 2023

Dealership Rating
Employee Rating

Amazing service, willing to work hard to get you in a vehicle, willing to work with almost any financial situation More

by blozeau95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2023

Merchants Auto responded

Hello, Thank you for your review and your business. We definitely aim to help everyone that we can regardless of their financial situation. The Merchants Team

September 21, 2023

Dealership Rating
Employee Rating

Professional service and very simple process. Financing process was seemless. No pressure to purchase and wasn't upsold More

by jhnsn1980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

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