Todd Allen
Todd Allen at Jim Ellis Mazda Marietta

Todd Allen | Page 2

Mazda Parts Manager

Jim Ellis Mazda Marietta

1715 Cobb Parkway SE
Marietta, GA 30060

Contact Me
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56 Reviews

Atlanta native. Graduated from Etowah High School. I coach fast pitch softball for Middle School and Allstar travel teams. My goal is a timely response - It's the most important expectation for my dealers, body and repair shops. Truly blessed to be a part of the Jim Ellis family for over 25 years.

Dealership Experience

35 yrs, 4 mos

Industry Experience

37 yrs, 4 mos

Specialties & Trainings

Mazda master certified

not yet
rated

56 Reviews

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56 Reviews of Todd Allen

August 21, 2021

Dealership Rating
Employee Rating

This is the first time I have purchased a car without the high pressure salesman. Roosevelt was very knowledgeable and answered all my questions without trying to push me into a decision. There were no deale More

by xx
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Parker, Roosevelt Standifer

Aug 24, 2021

Jim Ellis Mazda Marietta responded

Hello, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Have a great day.

June 26, 2021

Dealership Rating
Employee Rating

Best car buying experience EVER!! I look forward to buying my next car there! :-) More

by actrade19
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Fresquez , Hannah Parker

Jun 26, 2021

actrade19 responded

Best car buying experience EVER!! I look forward to buying my next car there! :-)

June 08, 2021

Dealership Rating
Employee Rating

Jim Ellis Mazda has always been very responsive and works hard to make the customer happy. The sales and the service dept. are first class. More

by jmckinney
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Brown, Paul Miller, Eddie Goines, Brunno Nakamura , Hannah Parker, Rose Shuck, Maron Smith, Peter Uko, Rick Brown, 5 stars

Jun 09, 2021

Jim Ellis Mazda Marietta responded

Hi, it is great to read such wonderful comments about your recent experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

April 15, 2021

Dealership Rating
Employee Rating

my experience was exceptional.Mr,Hilton Young was outstanding.His patience and knowledge was very instrumental in making my final decision to purchase my new Mazda.Also Hanah was very informative and More

by gerd9804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hilton Young

Apr 15, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Hilton & Hannah were great helps! Thank you again for your business and kind words, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager

March 19, 2021

Dealership Rating
Employee Rating

Our sales rep. Ivan, was really informative and patient with all our questions about our new car. He made everything very easy. Thank you, Ivan More

by brooke4216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ivan Chernov

Mar 19, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Ivan could help out! Thank you again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager

March 11, 2021

Dealership Rating
Employee Rating

Everyone was so friendly and really made me feel welcomed. Kamie was lively and took my temperature in a timely manner. Such a great place! More

by Carlover162
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Miller, Eddie Goines , Doug Aldridge, Daryl NeSmith, Rose Shuck, Peter Uko, Jillian, Claudia, Kamie

Mar 12, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

January 08, 2021

Dealership Rating
Employee Rating

Courteous, professional team and prompt well-done service. Excellent support from Parts Department as well. Worked me in as appointment was not recorded. Much appreciated this as was readying daugh More

by DMASON6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Aldridge

Jan 08, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

November 03, 2020

Dealership Rating
Employee Rating

I love my new Mazda! Ivan and the staff and parts team were fantastic to work with! Shop at Jim Ellis Mazda if you like beautiful cars and quality customer service! More

by jen in georgia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ivan Chernov

Nov 05, 2020

Jim Ellis Mazda Marietta responded

Hello, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Enjoy your new Mazda and Safe travels!

November 03, 2020

Dealership Rating
Employee Rating

Ron was great! Always very helpful with updates. Even had a tech come up front to show me a few things on vehicle. Very detailed. More

by Mss-red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Goines , Nestor Diya, Feroze Iqbal, Maron Smith

Nov 05, 2020

Jim Ellis Mazda Marietta responded

Hi thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 17, 2020

Dealership Rating
Employee Rating

I must be the anomaly from reading these reviews. I have had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto re More

by smithholmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eddie Goines , Doug Aldridge

Oct 17, 2020

Jim Ellis Mazda Marietta responded

I would like to apologize for the miscommunication about the parts availability. I would like to offer to make this right by picking up your vehicle and providing you with a loaner vehicle while we fix it. I understand if you don't want us to do that but please let me know. Daryl NeSmith General Manager daryln@jimellis.com

Oct 30, 2020

smithholmes responded

Just to bring this situation to full closure. I took the care to my normal independent auto repair shop this. They ordered the parts, had them in one day, and installed them. They checked my brakes and the mechanic found a piece of hardware that had come lose, which was the squeaking my wife heard. Otherwise, the brake rotors and pads are fine. The mechanic took me back into the shop to show me while the car was on the lift. Eddie told me that I needed all four rotors resurfaced. So not only did you not drop the ball on having the necessary parts (I'm not sure why you describe this part as a miscommunication? I had talked to your parts department myself), you also tried to upsell me for hundreds of dollars on brake repairs that we unneeded.

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