Todd Brabender | Page 15

I traveled from New York to purchase my new Ford Explorer. It just turned out that this dealership had the exact model and options I was looking for. I was a little nervous doing business with a dea Explorer. It just turned out that this dealership had the exact model and options I was looking for. I was a little nervous doing business with a dealership I knew nothing about, especially since I was trading in my Honda Odyssey. I was communicating with Walt Gatling prior to making the trip down and I had a good feeling before I even met him. Let's me just say, my trip was totally worth it. In fact, this was probably the best car experience I ever had. They made the process so easy, took the time to go over my new vehicle with me and the trading in of the Honda was painless. No games. They gave me a great price and were extremely professional. I highly recommend this dealership. Go see Walt Gatling. You wont be disappointed. I would consider making the trip down again when my lease ends. That's how great this experience was for me. More

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This is the second vehicle I have leased from Carman Ford and I have never received better customer service from any other dealer I have ever dealt with over all my years of driving. As long as Carman Ford i and I have never received better customer service from any other dealer I have ever dealt with over all my years of driving. As long as Carman Ford is in business they will have my business. More

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I have been a happy returning customer of Carman Ford for over 20 years. Jeff Satterly has been my salesman for I believe my last 6 vehicles. I have leased vehicles and I have purchsed vehicles, and with alw over 20 years. Jeff Satterly has been my salesman for I believe my last 6 vehicles. I have leased vehicles and I have purchsed vehicles, and with always the great friendliness and outstanding service that keeps me coming back. Jeff and Todd (the sales manager) are always so patient and helpful in assisting me, even when I'm not sure what I want!! They are great at what they do and because of our long history,they really remember my likes & dislikes and help me make the right choices for me. I also have to say that Dan Miller, the Ford finance guy, made all the paperwork so easy, I was amazed at how quickly we got thru it. Carman is my dealership for life!!!! More

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The entire team at Carman Auto Group are excellent in terms of customer relationship, accuracy,quick, it was hassel free experience while buying the new car.. terms of customer relationship, accuracy,quick, it was hassel free experience while buying the new car.. More

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Jeff was absolutely terrific. He was very knowledgeable and had all the answers. He and the dealership were extremely accomodating. They did so much to make sure that I got exactly what I was asking for. and had all the answers. He and the dealership were extremely accomodating. They did so much to make sure that I got exactly what I was asking for. It was the best experience I've ever had buying a new car!!! I would recommend them(and have already)! More

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The whole staff went out of their way to ensure that we had an excellent experience. They made every attempt to assure that we were satisfied with our purchase. The entire management staff took the time to had an excellent experience. They made every attempt to assure that we were satisfied with our purchase. The entire management staff took the time to come introduce themselves to me and my family and answer any questions we had. More

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This is the third Ford F150 we've purchased from this dealer. The reason is quality truck with equally high quality sales and service.Walter Gatling was our sales rep, and he took great pains to go over dealer. The reason is quality truck with equally high quality sales and service.Walter Gatling was our sales rep, and he took great pains to go over the truck to make sure we were completely satisfied and comfortable, before we left the showroom. Todd Brabender continued to make our purchase an enjoyable one with satisfaction his number one concern. Neil Springer tied up the financial end without a hitch. They are truly a team that works well together. More

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This purchse was for a 2013 Ford Escape. We purchase a new vehicle every 4 years for me and my wife staggered by 2 years. This was our third Escape. We keep coming back because the dealership is always new vehicle every 4 years for me and my wife staggered by 2 years. This was our third Escape. We keep coming back because the dealership is always fair with pricing, and very accomodating with requests. We found Guy Jr. to be very informative about this newly redesigned Escape. Usually through my own research, I know more about the vehicle than the sales staff, however, even though the vehicle was brand new, with major design changes, Guy Jr. knew the vehicle as much as I did. He was very friendly and a pleasure to work with. Todd handeled the transaction of ordering the vehicle, and was always knowledable about the status of our order. We had sold our 2008 Escape, and had to rent a car while we waited for our new one. Todd was always friendly when I called to bug him about the status. Oerall I will very likely return in 4 years to negotiate our next Ford purchase! More

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I obtained an internet price on a vehicle that I was interested in. When I went to the dealership the following day, I was told that the quote I was given was wrong and that the price I was quoted was interested in. When I went to the dealership the following day, I was told that the quote I was given was wrong and that the price I was quoted was short by $1,000. Apparently the person who prepared the quote, assumed something that should not have been taken into account. They refused to honor the quote given. Consequently, the good price I thought I was getting was not so good. Also the unit was being used as a demo, but the employee using the unit was smoking in it. The smell was atrocious. Although, they indicated that the smell could be eliminated, I questioned that. The "new car smell" was completely gone. So overall, the experience with this dealer was not what I expected and I don't expect to do business with them in the future. More

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I walked into this dealership on a Monday asking about the 2013 Taurus SHO and was greeted right away from a man behind a high positioned desk. Later I found out the mans name is Todd and he's the Sales M the 2013 Taurus SHO and was greeted right away from a man behind a high positioned desk. Later I found out the mans name is Todd and he's the Sales Manager and the tall desk is called a tower. From this vantage point he can survey what's going on throughout the showroom. Todd asked how he could help me and I explained to him my desire for the SHO, Todd explained to me that he didn't have the exact one I was looking for, but he took my name and cell number and said he would give me a call in a few weeks, I said thanks and left the showroom. Being the sort of man that I am I started my search for the SHO on the internet, more sooner than later I was directed to the Carman Lincoln and Ford website, I didn't see it listed in their inventory but I decided to send a message to the dealership anyway, the site informed me that someone would be calling me back within hours. Ms.Christy, the internet associate called me well within a few hours and wanted to verify my request and had a few questions for me. She said she would get back to me with more information and within minutes I was chatting with her again, she told me she had already found several in the tri-state area and I should come into the dealership and go over the details with Todd. When I got to the showroom I was greeted buy a salesman named Jeffery, Jef told me that Todd was busy with another customer but he would be happy to help me. Long story short, I left the dealership without my purchase because I couldn't get the the payment plan I wanted. Around 03:00 hours the next day It dawned on me that the money over the amount I wanted to spend wasn't that big a sum and decided to head to the dealership later that day to get the car I wanted. When I got there Todd, Jeffery and myself got to talking about the money and thats when Todd mentioned that Lincoln may have incentives towards going into a Lincoln MKS. That would mean I might be able to get a better deal on the MKS which is the affluent brother of the SHO. It's also a funny thing because when these two models came out in 2010 I originally wanted the Lincoln but it was way too expensive so I settled on the SHO. Now Bob Carty entered the mix, Bob is the Boss of the whole place and is also from my favorite country other than the USA, England, he's got a cool accent. Anyway between the three of them and only an hour later I was in a 2012 Ruby Red MKS with the Eco-boost engine and the monthly payments I wanted to make, which happens to be the same car I wanted in 2010. From the start these folks treated me well, they took the time to go over all of the possibilities, incentives, discounts, and other cost cutting savings. Oh yeah I also met Andrew, the Sales Manager for the Lincoln half of the dealership and Neil the financial advisor, all of these people were great. Another thing I would like to mention, I noticed while my transaction was being processed that they not only treated me like family but every other customer as well, every customer I saw those couple of day's got a car and it was at least five of them. Did l mention how clean and organized the dealership is, well it is, from top to bottom the place is clean and decorated nicely, both showrooms were comfortable but the Lincoln side was nicer. The staff at Carman were knowledgeable, courteous, friendly, and patient, never once did I or anyone else I had earshot too seem pressured, demeaned or intimidated in any way, quite unlike the "being pushy" reputation that car salesman often have. The staff goes out of their way to make you feel wanted, welcome, appreciated and respected, this is a place that I will be doing business with for a long time to come, "Lord will'in and the creek don't rise" If your looking to take advantage of the "Summer Sale" that Ford/Lincoln is having, make sure you head out to Carman in Delaware, you won't be disappointed, you'll be glad you stopped by and more than likely you'll be driving out with a new car, truck or suv, just like me. More

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