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Todd Brown
Todd Brown at Lawton Chrysler Jeep Dodge RAM

Todd Brown | Page 17

Service Manager

Lawton Chrysler Jeep Dodge RAM

215 SE Interstate Dr
Lawton, OK 73501

Contact Me
4.4
198 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

25 yrs, 8 mos

4.4

198 Reviews

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198 Reviews of Todd Brown

October 23, 2023

Dealership Rating
Employee Rating

What a great experience from the very beginning to the end. Anthony and his team knocked a home run for me. No question left unanswered Great customer service and excellent service time. Thanks for all yo More

by rlsmithrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, Amanda Wilson, Barbara Lavendusky , Justin Gearhart, Myracle key

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Oct 27, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, rlsmithrealtor! We're delighted to hear about your fantastic experience from start to finish with Anthony and our team. Your kind words and satisfaction mean a lot to us, and we look forward to serving you again in the future. We're here whenever you're ready to come back!

October 13, 2023

Dealership Rating
Employee Rating

They got me a ride in for my oil change, and was very courteous and helpful More

by brownscarpet1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Barbara Lavendusky , Myracle key

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Oct 13, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your positive feedback, brownscarpet1979! We're delighted to hear that you had a pleasant experience with our service. If you have any more automotive needs in the future, please don't hesitate to reach out. We're here to help!

October 06, 2023

Dealership Rating
Employee Rating

Fast and friendly, worked around my schedule very well. And accommodated my request. Thank you! More

by twisted.d.cattle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barbara Lavendusky

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Oct 09, 2023

Lawton Chrysler Jeep Dodge RAM responded

You're welcome! We're glad to have been able to work around your schedule and accommodate your request. Fast and friendly service is what we aim for! Don't hesitate to reach out if we can be of further assistance.

October 06, 2023

Dealership Rating
Employee Rating

Great people that worked with me on my trade in. I showed up late in the day and most of the staff stayed late and made sure everything went as smooth as possible. More

by BRIAN.PITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Wilson

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Oct 06, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Brian! We appreciate your kind words and are pleased to hear that our team went the extra mile to ensure a smooth trade-in process. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!

October 04, 2023

Dealership Rating
Employee Rating

Very kind and professional staff. Really cares about their customers. And I am happy with the services they provided. More

by francesorrell77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Barbara Lavendusky , Myracle key

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Oct 05, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, francesorrell77! We greatly appreciate your kind words about our staff and are delighted to hear that you felt well-cared for and satisfied with the services we provided. If you ever have more feedback or need assistance in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to help!

October 03, 2023

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Employee Rating

Not Long of a wake and fast service for my jeep even though I was late More

by emo_kakyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2023

Lawton Chrysler Jeep Dodge RAM responded

hank you, emo_kakyo! We're glad to hear that you received a quick and efficient service for your Jeep, even though you were running late. Your time is valuable, and we appreciate your feedback. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

October 01, 2023

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Employee Rating

Got a great low milage car at a price I could afford. Follow has been great! I would buy from them again. More

by arthur_bolduc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Hendricks, Reinaldo Ortega

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Oct 05, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, arthur_bolduc! We're delighted to hear that you found a great low-mileage car at an affordable price and that the follow-up has been excellent. We look forward to assisting you again in the future if the need arises. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your new car!

September 30, 2023

Dealership Rating
Employee Rating

Terrible service. Terrible communication. Terrible customer service. Terrible. Terrible. Just all around terrible. I would never recommend this place to anyone. More

by brandibroadus21
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Barbara Lavendusky

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Oct 06, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you brandibroadus for your feedback from your service visit. We here at Lawton CJD strive for top notch customer service every customer every time. Communication is of the utmost importance to us and it appears that we did not meet your expectations. We know that your vehicle was here for body/PDR repair and unfortunately the timeline on that type of repair is much longer than normal service work. The insurance companies have added quite a bit of time to the process due to the inaccurate estimates that have been completed by them,. I do sincerely apologize again for the delays and inconveniences that occurred. We will use this experience as a coaching tool to help improve our team. You can always reach out to me at 580-771-3339 if you need any assistance in the future. Thank you, Todd Brown

September 28, 2023

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Employee Rating

Text service I look forward to going there all the time. The world changes are excellent and fast. More

by rogers.sean83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, David Adair, James McElmurry, Barbara Lavendusky , Justin Gearhart, Chris Hendricks, Myracle key

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Sep 28, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Sean83! We appreciate your positive feedback about our text service. We're thrilled to hear that you look forward to visiting us regularly and that you find our world changes excellent and fast. Your satisfaction is our top priority, and we look forward to serving you again soon!

September 25, 2023

Dealership Rating
Employee Rating

This dealership sold me a lemon & couldn't care less. I bought no extended warranty because I could not afford it. We are elderly & on a fixed income. Less than 30 days after I bought yhe car I bought More

by carlannmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, Amanda Wilson, David Adair, James McElmurry, Barbara Lavendusky , Justin Gearhart, Chris Hendricks, Myracle key, Bryce(salesman) 0

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Sep 29, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thanks again for your feedback carlannmiller. We here at Lawton CJD stand behind the repairs that are completed on your vehicle. I empathize with you on the cost of vehicle repairs and the cost of mechanical breakdown protection. But the up front cost of the plan in this case would have been less then the repairs that were completed on your vehicle. We do business with all ages of customers and never try to take advantage of them in any way. The team here at Lawton CJD is concerned that you feel that way. If that is the case, please accept my sincerest apologizes. Please feel free to reach out to me to discuss the events that have transpired. my number is 580-771-3339, Thank You, Todd Brown

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