Todd Brown | Page 18

Good job taking care of my need Restrooms and lobby area were clean and comterful were clean and comterful More

by GORDY9150 Verified Customer Verified Customer

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I was in and out very fast, They explained how the issue could have happened. could have happened. More

by Crimson Verified Customer Verified Customer

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A very professional dealership. They always help me with ensuring that I understand what’s going on with my vehicles They always help me with ensuring that I understand what’s going on with my vehicles More

by CAMARO386 Verified Customer Verified Customer

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The service manager is awesome always willing to make things right when there’s a mistake made. The service advisors are always helpful in getting you in, in a timely manner and helping answer any questi things right when there’s a mistake made. The service advisors are always helpful in getting you in, in a timely manner and helping answer any questions you may have. Parts people are always trying to go out of their way to ensure that they can get you the parts you need when you need them and not 3 months from when you actually need them. My only criticism is that one tech needs to slow down a bit and not be in such a rush to finish a job that they over look simple things. It all got fixed and everything but he just needs to slow down a bit especially on the big jobs and make sure that everything is done the way it’s supposed to be. Other than that, it’s the only service center I will take my vehicles to get fixed. More

by zodac1976 Verified Customer Verified Customer

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Todd, Brittany and Shaun were great to work with again. Services were superb. I waited and they were great. Services were superb. I waited and they were great. More

by Richard Verified Customer Verified Customer

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It was an extremely difficult experience. My warranty information was lost and needed to be given too the service admin personnel on three occasions over 8 days. The lack of communication on My warranty information was lost and needed to be given too the service admin personnel on three occasions over 8 days. The lack of communication on how long they would have my vehicle there prevented me from using my warranty to get a rental vehicle and put unnecessary strain on my household. This is a service i paid for with the extended warranty and I was unable to use this benefit due to there disorganization. The determination for my diagnostic was that my oil filter housing was leaking ( needed a new oil filter ) this process took 8 days. I will say that the service manager did get in contact with me to address my issues but surprisingly I was not offered any reduction in cost or compensation, which I normally am not one to ask for but I was limited on how I could utilize my warranty benefits due to the fact they "lost/misplaced the information in the notes". They were very nice and the facility was clean. The work was done well but not in a timely manner. The service manager seems to sincerely care about improving the quality of service at this dealership but I did feel I could have been better compensated for my troubles. More

by EARL.MCCONNELL1 Verified Customer Verified Customer

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Fast and easy to work with. Got my fiancés car in and out with no issues. Got my fiancés car in and out with no issues. More

by joshdp02 Verified Customer Verified Customer

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Explained diagnostic situation for me to understand and was very helpful and friendly customer service! was very helpful and friendly customer service! More

by STEWART.KASS1294 Verified Customer Verified Customer

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Always a great experience. Always very nice people to work with. Prompt and fast car service! Always very nice people to work with. Prompt and fast car service! More

by sbrown Verified Customer Verified Customer

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Everyone was friendly and helpful if I had questions about anything they did they’re best to answer and if I need any feed back on what I needed done I was priority that’s why I keep going back jobs is about anything they did they’re best to answer and if I need any feed back on what I needed done I was priority that’s why I keep going back jobs is always done right More

by billyquiroz8 Verified Customer Verified Customer

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