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Todd Brown
Todd Brown at Lawton Chrysler Jeep Dodge RAM
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Todd Brown | Page 3

Service Manager

Lawton Chrysler Jeep Dodge RAM

215 SE Interstate Dr
Lawton, OK 73501

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4.5
79 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

23 yrs, 10 mos

4.5

79 Reviews

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79 Reviews of Todd Brown

February 06, 2024

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Employee Rating

Everything went great. Everyone was very courteous and attentive. Good people to work with as always More

by casey.glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Barbara Lavendusky

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Feb 08, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, Casey! We're pleased to hear that everything went smoothly and that our team provided courteous and attentive service. We appreciate your kind words and look forward to assisting you again in the future.

February 04, 2024

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They have a good follow up. They did a great job with getting our recalls taken care of. More

by annab1127
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Annab1127! We're pleased to hear that you had a positive experience with our follow-up service and that we could efficiently take care of your recalls. Customer satisfaction is our priority, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to let us know.

February 02, 2024

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Employee Rating

Appointment not even close to on time, vehicle left in a mess. Dealership personnel turning the radio up super loud. All the service manager could say is sorry! RAM Trucks are great , I wish you would take More

by james.black.1800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, Barbara Lavendusky , Myracle key

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Feb 20, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking the time to share your feedback, James. We deeply value our customers' time and prioritize punctuality in our service. While we make every effort to adhere to appointment times, unforeseen delays can occur, similar to those experienced in a doctor's office. It's disheartening to learn that we did not meet your expectations during your visit, and for that, I sincerely apologize. As the service manager, I am personally addressing your concerns, and I have not had the opportunity to discuss what transpired until now. I would greatly appreciate the chance to connect with you to discuss this matter further. Please feel free to reach out to me directly at 580-771-3339. Thank you for your understanding. Todd Brown

January 30, 2024

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They were quick, polite, and easy to work with. They kept me informed all the way. More

by kathyjones66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Barbara Lavendusky , Myracle key

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Feb 01, 2024

Lawton Chrysler Jeep Dodge RAM responded

We're delighted to hear that your experience with us was quick, polite, and easy, Kathy. Keeping you informed every step of the way is important to us. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your business!

January 17, 2024

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A nice courteous dealership to bring your vehicle to, they will work hard to help you solve any problems you are having with it More

by Michael
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, David Adair, James McElmurry, Greg Turrieta, Barbara Lavendusky , Justin Gearhart, Myracle key, Izzy Martin

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Jan 17, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words, Michael! We're glad to hear that you find our dealership nice and courteous. Our team is dedicated to working hard to help solve any problems with your vehicle. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and value your business!

January 17, 2024

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Always professional and timely. Always explains what’s going on with my car. Never have to wait very long for service. More

by johnstonchessa_47
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Barbara Lavendusky , Myracle key

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Jan 17, 2024

Lawton Chrysler Jeep Dodge RAM responded

We're thrilled to hear about your positive experience, Chessa! Thank you for acknowledging our professionalism and timely service. It's great to know that we've been able to keep you informed about your car and minimize your wait time. We appreciate your feedback and look forward to continuing to provide excellent service for you.

January 17, 2024

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Nice and easy from start to finish, great customer service with great maintenance to go along with it. More

by B.c.B
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, Amanda Wilson, David Adair, James McElmurry, Barbara Lavendusky, Maurice Sleet , Justin Gearhart, Myracle key, Cashier Section

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Jan 17, 2024

Lawton Chrysler Jeep Dodge RAM responded

Hi BcB! We're glad to hear that your experience was nice and easy from start to finish! Providing great customer service and maintenance is our priority. If you have any further feedback or if there's anything else you need, please don't hesitate to let us know. Thank you for choosing us!

January 17, 2024

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Excellent ,great friendly service. Barbara is awesome to work with and the location is close More

by aw0948
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Barbara Lavendusky , Myracle key

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Jan 17, 2024

Lawton Chrysler Jeep Dodge RAM responded

We're thrilled to hear that you had an excellent experience with great, friendly service! Barbara is indeed awesome to work with. We're glad our location is convenient for you. If there's anything else you need or if you have further feedback, feel free to let us know. We appreciate your positive review!

January 17, 2024

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Always greeted very professional and communicates proficiently on issues or no issues available to answer any questions I may have More

by ANNETTELUKASIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Barbara Lavendusky , Myracle key

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Jan 17, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words! We're pleased to hear that you always experience professional greetings and proficient communication. If you ever have more questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your positive feedback and value your continued trust in our service!

January 17, 2024

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The service writer was very helpful and very attentive to my needs. I recommend to everyone this dealership. More

by 3bmack3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, Joshua Peterson, Reinaldo Ortega , Dylan Brown, Myracle key, Bryce Lapham, Izzy Martin, Ryan Morales

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Jan 17, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your positive experience with us! We're delighted to hear that our service writer was helpful and attentive to your needs. We appreciate your recommendation and look forward to serving you again in the future.

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