Todd Brown | Page 6
Service Manager
Lawton Chrysler Jeep Dodge RAM
215 SE Interstate Dr
Lawton, OK 73501
Dealership Experience
1 yr, 6 mos
Industry Experience
23 yrs, 10 mos
80 Reviews
Write a Review80 Reviews of Todd Brown
September 28, 2023
Text service I look forward to going there all the time. The world changes are excellent and fast. The world changes are excellent and fast. More
Other Employees Tagged: Anthony Santiago, Shaun Hamilton, David Adair, James McElmurry, Barbara Lavendusky , Justin Gearhart, Chris Hendricks, Myracle key
September 25, 2023
This dealership sold me a lemon & couldn't care less. I bought no extended warranty because I could not afford it. We are elderly & on a fixed income. Less than 30 days after I bought yhe car I bought I bought no extended warranty because I could not afford it. We are elderly & on a fixed income. Less than 30 days after I bought yhe car I bought it in for an ac that didn't work. Charged me $1400. & did NOTHING. I bought it 2 weeks later & they still didn't do anything. I brought it in about 2 weeks later. Charged me $3,000. They have had it for literally a month, nothing has been done. This place takes advantage of senior citizens & is NOT the reputable dealership they claim to be!!! More
Other Employees Tagged: Anthony Santiago, Shaun Hamilton, Amanda Wilson, David Adair, James McElmurry, Barbara Lavendusky , Justin Gearhart, Chris Hendricks, Myracle key, Bryce(salesman) 0
September 18, 2023
Good job taking care of my need Restrooms and lobby area were clean and comterful were clean and comterful More
Other Employees Tagged: Shaun Hamilton, Barbara Lavendusky , Myracle key
September 03, 2023
A very professional dealership. They always help me with ensuring that I understand what’s going on with my vehicles They always help me with ensuring that I understand what’s going on with my vehicles More
Other Employees Tagged: Shaun Hamilton, Barbara Lavendusky , Myracle key, Brittaney Smith
September 01, 2023
The service manager is awesome always willing to make things right when there’s a mistake made. The service advisors are always helpful in getting you in, in a timely manner and helping answer any questi things right when there’s a mistake made. The service advisors are always helpful in getting you in, in a timely manner and helping answer any questions you may have. Parts people are always trying to go out of their way to ensure that they can get you the parts you need when you need them and not 3 months from when you actually need them. My only criticism is that one tech needs to slow down a bit and not be in such a rush to finish a job that they over look simple things. It all got fixed and everything but he just needs to slow down a bit especially on the big jobs and make sure that everything is done the way it’s supposed to be. Other than that, it’s the only service center I will take my vehicles to get fixed. More
Other Employees Tagged: Shaun Hamilton, Tanner Sampley, Amanda Wilson, David Adair, James McElmurry, Barbara Lavendusky , Justin Gearhart, Chris Hendricks
August 29, 2023
Todd, Brittany and Shaun were great to work with again. Services were superb. I waited and they were great. Services were superb. I waited and they were great. More
Other Employees Tagged: Shaun Hamilton , Brittaney Smith
August 26, 2023
It was an extremely difficult experience. My warranty information was lost and needed to be given too the service admin personnel on three occasions over 8 days. The lack of communication on My warranty information was lost and needed to be given too the service admin personnel on three occasions over 8 days. The lack of communication on how long they would have my vehicle there prevented me from using my warranty to get a rental vehicle and put unnecessary strain on my household. This is a service i paid for with the extended warranty and I was unable to use this benefit due to there disorganization. The determination for my diagnostic was that my oil filter housing was leaking ( needed a new oil filter ) this process took 8 days. I will say that the service manager did get in contact with me to address my issues but surprisingly I was not offered any reduction in cost or compensation, which I normally am not one to ask for but I was limited on how I could utilize my warranty benefits due to the fact they "lost/misplaced the information in the notes". They were very nice and the facility was clean. The work was done well but not in a timely manner. The service manager seems to sincerely care about improving the quality of service at this dealership but I did feel I could have been better compensated for my troubles. More
Other Employees Tagged: Barbara Lavendusky , Brittaney Smith
August 25, 2023
Fast and easy to work with. Got my fiancés car in and out with no issues. Got my fiancés car in and out with no issues. More
Other Employees Tagged: Shaun Hamilton, Eric Spake, Joshua Peterson, Reinaldo Ortega, Barbara Lavendusky , Justin Gearhart, Myracle key, Bryce Lapham, Brittaney Smith
August 17, 2023
Explained diagnostic situation for me to understand and was very helpful and friendly customer service! was very helpful and friendly customer service! More
Other Employees Tagged: Shaun Hamilton, Barbara Lavendusky , Myracle key, Brittaney Smith