Todd Earnest | Page 2

I recently had the pleasure of engaging with the sales team at Luther Brookdale Volkswagen, and I must commend their exceptional patience and dedication. Throughout our discussions, it was evident that th team at Luther Brookdale Volkswagen, and I must commend their exceptional patience and dedication. Throughout our discussions, it was evident that their primary intention was to ensure I received the best possible deal and experience. They took the time to understand my needs and preferences, offering tailored advice and options without any pressure. Their commitment to customer satisfaction truly sets them apart. I felt valued and heard, which made the entire process smooth and enjoyable. Thank you, Luther Brookdale Volkswagen, for your outstanding service and for going above and beyond to meet my expectations. I highly recommend your dealership to anyone seeking a top-notch car buying experience. More

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Great experience! See Adrien!! Repeat buyer, will be back. Service dept is also wonderful. The whole team's communication is womderful! See Adrien!! Repeat buyer, will be back. Service dept is also wonderful. The whole team's communication is womderful! More

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You truly can not get a better team. Everyone is very nice and caring. I would trust them with my whole families vehicles. ⭐️⭐️⭐️⭐️⭐️! Everyone is very nice and caring. I would trust them with my whole families vehicles. ⭐️⭐️⭐️⭐️⭐️! More

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Great people to work with! Would recommend to anyone looking to buy a vehicle. Thank you! Would recommend to anyone looking to buy a vehicle. Thank you! More

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Advisor was very helpful, store was clean. Todd the GM greeted me once we got to the lounge. Todd the GM greeted me once we got to the lounge. More

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Elijah was absolutely wonderful to work with as we chose a vehicle for our family. He listened and worked hard to make everything happen in a very timely manner. We absolutely LOVE our new, to us, Tiguan. E a vehicle for our family. He listened and worked hard to make everything happen in a very timely manner. We absolutely LOVE our new, to us, Tiguan. Elijah made sure the vehicle was spotless for us. I will definitely be reaching out to him for any future vehicle needs. I highly recommend working with Elijah. He's really a great guy! More

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Elijah was great to work with made sure I was taking care of and even came in on his day off. of and even came in on his day off. More

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Best Car Buying Experience Ever! I have bought/lease over 10-15 cars in my lifetime and this was the best experience by far. If you are looking to buy a Volkswagen this is the dea I have bought/lease over 10-15 cars in my lifetime and this was the best experience by far. If you are looking to buy a Volkswagen this is the dealership for you. Everyone involved from front of staff, to Connor Detloff as the Sales Manager, to D'Aundre Demars from Sales to Nathan Magnoski from Finance were terrific. The reason this is the best buying car experience ever has the following key elements: 1. Buying the right car for the right reasons: They listen to what your needs are including those of my wife. This is the first time ever in a car dealership that my wife has felt so prioritized and her needs listened too. This meant we got the right car that met her needs as the primary driver of our people mover, and my needs for the best deal ever. So often people focus on price but don't get the right car, model, trim, color etc. But D'Aundre and Connor were outstanding in listening to my wife first before even considering what the deal could was. Great work and the benchmark of best practice of listening to the most important decision-maker in the family - the wife! 2. Building a relationship not just a transaction: What was so impressive about this dealership is there focus is on building a relationship with you not only for this transaction but also for future transactions. I was so impressed by this experience that we accelerated buying the second car immediately with them because of this approach. Because of this focus on trust, they did not adopt any of the usual predatory techniques like inflating initial prices, making you buy or upsize you to items you were not interested in, giving you what stock is what they want to get rid off, having the finance person add more items you want etc. We have all experienced this but none of this is present at all in this dealership. Instead they gave advice and provided protections that are value such as lease end protection, gave advice that you should look to renegotiate your next car and not incur additional costs for servicing etc. This care for the customer, this focus not only on current transaction but also future transactions is underlined by building a relationship of trust such that I would unconditionally recommend all my family and friends buy their Volkswagen from this dealership. 3. Fantastic price including trade in and after sales service: This is what everyone focuses on price. And this dealership gave the best price by far. We went to all the VW dealerships in MN and were also prepared to go online too. We knew the price we wanted. We knew the trade in value we wanted. We also were open for a great price to a second car. Again this dealership outperformed everyone on price by far! And the best part there was no haggling or going around a thousand times to negotiate. They simply offered their best price upfront and that sealed the deal for us. So much so I also leased an ID4 a couple of days later! So if you are in the market for a VW, there is only one place to go for yes the best price, but more importantly to get the right car for yourself and your family, with people who are focused on building an ongoing relationship of trust with you. Terrific work all and the wonderful team at Luther Volkswagen. More

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Came in with no appointment with a dying battery. They took me right in and did a thorough job with the OEM battery, computer reset, vehicle inspection and car wash! They took me right in and did a thorough job with the OEM battery, computer reset, vehicle inspection and car wash! More

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Best experience I’ve ever had buying a vehicle. Wasn’t going to buy a VW but literally changed my mind 100% based off of how helpful and interactive the staff was during the process. Wasn’t going to buy a VW but literally changed my mind 100% based off of how helpful and interactive the staff was during the process. More

by billyevers Verified Customer Verified Customer

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