Todd Earnest | Page 2

Best experience I’ve ever had buying a vehicle. Wasn’t going to buy a VW but literally changed my mind 100% based off of how helpful and interactive the staff was during the process. Wasn’t going to buy a VW but literally changed my mind 100% based off of how helpful and interactive the staff was during the process. More

by billyevers Verified Customer Verified Customer

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Hannah is the BEST! !! Thank you everyone at Brookdale VW! Todd, Jacqueline in Finance and especially Hannah. Thank you all so much! !! Thank you everyone at Brookdale VW! Todd, Jacqueline in Finance and especially Hannah. Thank you all so much! More

by Fina and Ryan Verified Customer Verified Customer

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I will go back to Luther Brookdale Volkswagen for my next vehicle and will be recommending it to all my friends and family. The service is outstanding and pressure free. The follow up after purchase is next vehicle and will be recommending it to all my friends and family. The service is outstanding and pressure free. The follow up after purchase is also excellent. Plus, I absolutely love my new and first (of many) Volkswagen. More

by nfoesch Verified Customer Verified Customer

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I worked with Stephanie and she was fantastic. I purchased a 2021 Atlas. She was very professional, friendly and went above and beyond to get answers to every question we had. As this was a big pu I purchased a 2021 Atlas. She was very professional, friendly and went above and beyond to get answers to every question we had. As this was a big purchase for us we wanted to make sure we were in good hands. I will say this was the best experience I’ve ever had purchasing a vehicle. She kept us informed and her communication were great! We left there feeling very good about our purchase. The only downfall which was a concern before purchasing the vehicle was the break pads which when I test drove I felt like the breaks were a little funky. But it all passed the Certified pre owned inspection … The service tech manager reinsured us there was still 50% life left. But I only had the vehicle 9 days and had to replace the break pads because they were grinding which was upsetting to me with such an expensive purchase of the vehicle. I also noticed a chip on the windshield when I got home from the dealership which I had to get repaired immediately. I would still purchase from them again because Stephanie was so great and everyone was very nice. I just have more experience now and would definitely request new breaks before purchasing. More

by Naflick Verified Customer Verified Customer

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Adrien was amazing to work with! Very knowledgeable about the cars and features they have! He worked hard to get me what I wanted and needed! 10/10 would recommend Very knowledgeable about the cars and features they have! He worked hard to get me what I wanted and needed! 10/10 would recommend More

by shuibregtse09 Verified Customer Verified Customer

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Provided outstanding customer service while offering the BEST deal on the vehicle that my daughter leased. I enjoyed the staff and experience of Brookdale Volkswagen. Todd and Adrien went above and beyon BEST deal on the vehicle that my daughter leased. I enjoyed the staff and experience of Brookdale Volkswagen. Todd and Adrien went above and beyond to make it special. More

by ajlindbom26 Verified Customer Verified Customer

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Todd (GM) and Conner (Sales Manager) always take such great care of all of the friends and family I send their way - I know any referrals are going to get an incredible deal and A+ customer service from great care of all of the friends and family I send their way - I know any referrals are going to get an incredible deal and A+ customer service from start to finish! The whole team truly went above and beyond to make things painless and convenient for my out-of-state friend, who adores her new Volkswagen. Thanks, guys!! :) More

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Everyone was super great to work with. While we were waiting for the finance process to get done everyone kept checking on us to make sure we didn’t need anything. I will highly recommend While we were waiting for the finance process to get done everyone kept checking on us to make sure we didn’t need anything. I will highly recommend this place to everyone I know. More

by chrislardy Verified Customer Verified Customer

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Authentic, fun buying experience. Adrien, Scott , and the GM are all great to work with. Adrien, Scott , and the GM are all great to work with. More

by JD Verified Customer Verified Customer

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Terrible, awful, false warranty, no accountability, angry and aggressive sales manager, sold me a lemon that burns oil so bad I need to replace the engine. Turns out my car is involved in a class action laws and aggressive sales manager, sold me a lemon that burns oil so bad I need to replace the engine. Turns out my car is involved in a class action lawsuit for the oil burning issue and they still told me it's normal oil use. I'm adding a half quart every 500 miles now. Dealership staff started yelling at me when I asked for a refund. Horrendous experience at Luther crookdale vw More

by steve.stark.2018 Verified Customer Verified Customer

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