Always let me know what going on with my cars and care
about my outcome
about my outcome
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by agmike
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Koons Westminster Toyota responded
:-) Wow! Thank you for rating us so many stars!
Great service and care with my 2015 Rav 4, reliable and
transparent communication during the time my car was in the service bay.
transparent communication during the time my car was in the service bay.
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by erinmconner
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2026 -
Koons Westminster Toyota responded
We always appreciate positive reviews! Thank you, and happy motoring!
Always pleasure to do business with.
Fast professional service. Service done within the estimated price, actually, a little less. Bringing my other Toyota in for service, also.
Fast professional service. Service done within the estimated price, actually, a little less. Bringing my other Toyota in for service, also.
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by bradrobenolt
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Koons Westminster Toyota responded
Thank you for taking the time to leave us this positive review! Have a wonderful day!
Pleasant experience that was quick, efficient and with no
surprise. Will recommend them to my fruebds
surprise. Will recommend them to my fruebds
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by karltteel
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Koons Westminster Toyota responded
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
The very best we have ever encountered.
The service dept. Employees are kind, helpful and pleasant. Everyone is great.
The service dept. Employees are kind, helpful and pleasant. Everyone is great.
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by beverly.savage1
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Koons Westminster Toyota responded
Hello beverly.savage1, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
It just seems like over an hour for an oil change is a
little long but as long as the job is done properly I suppose it's okay.
little long but as long as the job is done properly I suppose it's okay.
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by carolpuro5
Verified Customer
Verified Customer
Apr 05, 2026 -
Koons Westminster Toyota responded
Thank you for your feedback. We strive for efficient service without sacrificing quality. We appreciate your understanding and hope to see you again soon.
Todd is exceptional.
I have been using this dealership since I purchased my first Highlander in 2001. Not sure when Todd came but he is my man in the service department.
I have been using this dealership since I purchased my first Highlander in 2001. Not sure when Todd came but he is my man in the service department.
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by mbatten0
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2026 -
Koons Westminster Toyota responded
Hi, thank you for your review! Happy motoring!
Appointment was on time.
Todd is excellent service representative. Keeps customer informed. Very professional. The online progress of your service is nice. I also appreciated
Todd is excellent service representative. Keeps customer informed. Very professional. The online progress of your service is nice. I also appreciated the video.
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by jkellar52
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Koons Westminster Toyota responded
jkellar52, we are delighted to see this rating! Have a great day!
Todd has been my agent since I moved to Carroll County
about ten years ago. I am consistently pleased with his excellent service and always request him to handle my service appointments. I am also extre
about ten years ago. I am consistently pleased with his excellent service and always request him to handle my service appointments. I am also extremely pleased with the shuttle service! Thank you for being a place I can trust.
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by kathleencromwell
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Koons Westminster Toyota responded
kathleencromwell, we are delighted to see this rating! Have a great day!
The service.
was performed on time and Tod explained what the mechanic recommended in detail.
was performed on time and Tod explained what the mechanic recommended in detail.
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by franplace4
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Koons Westminster Toyota responded
Thank you for your kind words. Our goal is to always provide timely and transparent service. We are glad to hear that Todd was able to explain everything to you in detail.