Todd Jacquay | Page 33

THIS IS MY SECOND PURCHASE FROM THE DEALERSHIP AND THE PROCESS WAS GREAT JUNIOR AND TODD WORKED THE DEAL PROFESSIONALLY, STRAIGHT FORWARD, AND EXPLAINED THE INCENTIVES. EVERYTHNG WENT WELL AND IN A FRIE PROCESS WAS GREAT JUNIOR AND TODD WORKED THE DEAL PROFESSIONALLY, STRAIGHT FORWARD, AND EXPLAINED THE INCENTIVES. EVERYTHNG WENT WELL AND IN A FRIENDLY ATMOSPHERE I HAVE ALREADY RECOMMENDED A FRIEND TO SEE FOR THEMSELVES THAT THE SALES STAFF AT THIS DEALERSHIP IS WORTHY OF A BUYERS TRUST More

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Believe me, in the past few months, I've walked in and out of quite a few dealerships. So imagine my surprise that upon entering O'Daniel Mazda, I was greeted warmly and with treated with utmost respe and out of quite a few dealerships. So imagine my surprise that upon entering O'Daniel Mazda, I was greeted warmly and with treated with utmost respect. I asked for Matt, with whom I had communicated via email regarding a Mazda 3, and Junior told me he was not in, but that he'd be glad to assist. Junior promptly located a car on the lot which closely matched my inquiry, and as I drove, he pointed out the vehicle's features. Knowing that I was not prepared to purchase that day, I revisited the dealership 3 more times, and Matt allowed me to put the 3 through its paces in various road conditions. Upon arriving at the dealership each time, I was greeted by name by the sales staff. Never did I feel pressured to purchase, nor did I feel condescension of any kind; rather, each member of the O'Daniel team was patiently confident that the Mazda 3 would win out. Not only did Matt follow up with me, but he also promptly found THE vehicle I requested. So,after driving my "runner-up" make and model several times as well, I chose to purchase the Mazda 3. Yes, the car is "ahhhmazing, daaahling," but the individual regard of the sales team sold me: not only on the vehicle itself, but also on the promise of prompt, reliable, individual service in years to come.In fact, my experience was so positive, I think I may just drop in and surprise them all with an "electric Amish" hand built pie..... More

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Wonderful to work with in every aspect. No pressure in any part of the process. Went out of their way to help put me in the vehicle that was best suited for me and my family. any part of the process. Went out of their way to help put me in the vehicle that was best suited for me and my family. More

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The process was quick and easy. I received a price just under KBB fair market price. Salesmen were low pressure, knowledgeable, and honest. Although the actual purchase process was incredibly lengthy (2 under KBB fair market price. Salesmen were low pressure, knowledgeable, and honest. Although the actual purchase process was incredibly lengthy (2 hours from settling on price to driving away) I was well taken care of. More

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I live in Indianapolis and had been looking for a car for a while but had such a bad experience with several of the car lots I had been to. In fact, I walked away from purchasing 2 other vehicles at other de a while but had such a bad experience with several of the car lots I had been to. In fact, I walked away from purchasing 2 other vehicles at other dealerships because of the bait and switch tactics used at one and having to pull teeth to get the finance guy to give me specifics on loans and rates at another lot. I decided to look at two different places while I was visiting family in Ft. Wayne, Bob Rohrman and O'Daniel's. I went in and met with Heinrich Hilger who took the time to listen to all of the things I wanted in a car (which weren't necessarily all going to happen with my budget), was able to cut through everything I said and really hear what was most important to me, but then proceeded to still show me a several different cars that came close to all the different things I said I was looking for. He encouraged me to go home, do some research and let him know how else he could help me. There was no push to close the sale or get me out the door that day with keys in hand. I then went to Bob Rohrman's and had such a different experience. I then did what Heinrich suggested and I went home and thought about my options and did my research. Though there were cars that were comparable in some respects at other places, absolutely no one was able to come close to equaling the care and time they took with me at O'Daniel. Really, that's what it came down to for me. I liked the car but I loved the customer service. Even though I had a tight budget, I still felt like I was important and they were willing to do whatever they could to help me find the best car for me. I had and still have no doubt that if I need anything after the purchase of my car, Heinrich and the other employees at O'Daniel would not hesitate to help me in whatever way they can. I couldn't say that about any other lot I visited (and I went to a lot of them)! When I went back to buy the car, Heinrich again took so much time out of his day to help me narrow down all of my choices and worked incredibly hard to get me a great deal on my car! Though I live in Indianapolis, I have no regrets about buying my car from Ft. Wayne. I love my car even more today than the first day I bought it! More

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I was looking for a new car and had already been to one other car lot before my daughter introduced me to Junior Hammond, the same salesman that helped put her in a new car a year ago, and was thrilled wit other car lot before my daughter introduced me to Junior Hammond, the same salesman that helped put her in a new car a year ago, and was thrilled with his whole approach. He was very friendly, knowledgable and not at all "pushy" compared to the other car lot. He answered all of my questions and showed me everything about the car. He introduced me to Todd Jacquey who was also very helpful! They both showed me my options and found the best interest rate to keep my payments right where I wanted them. They both knew I was not taking the car home that day and did not try to push me into anything. I called the next business day to tell them I wanted the car! We made arrangements to close the deal when it was convenient for me. George Brothers was the one to close the deal and also informed me of other options that O'Daniel offers. He did not push those on me either as they would have raised my monthly payment. I was also introduced to Jesse Moore the service manager. He was also very friendly and knowledgeable about the service department. I love the fact that they will pick up my car from work and deliver it back to me so I do not have to take time off from work for service and routine maintenance. Jesse made me feel very comfortable with putting my trust in the service department. It was a pleasurable experience from the start to the end. I would recommend this dealership to anyone! I do have to admit that I had high expectations before I went due to the service my daughter received and still receives. She has been dealing with O'Daniel for the past 13 years and states that she feels like family. I am now happy to say that I am part of the "family" as well. Thanks again for the Excellent service!! Deb Richardville More

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The staff is very friendly and attentive. Eric was helpful, fun and never pushy. I do not care for pushy sales people. The service department is top notch! I would buy from there again. helpful, fun and never pushy. I do not care for pushy sales people. The service department is top notch! I would buy from there again. More

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Customer service is superior and we appreciate the opportunity to have worked with Jeremiah on our first Mazda purchase. As we all know, just considering a new vehicle consideration and the purchase opportunity to have worked with Jeremiah on our first Mazda purchase. As we all know, just considering a new vehicle consideration and the purchase process itself can be stressful for all involved. Like so many, we have had our share of unpleasant experiences with aggressive, not-so-truthful sales staff. It was a refreshing experience to come across a young, sincere and considerate professional such as Jeremiah whom we believe truly had our best interests at heart from the moment we chose to see what O'Daniel had to offer that would fit our needs AND wants. We will not hesitate to share with family and friends our pleasant experiences with Jeremiah and O'Daniel. Additionally, both Todd and George were extremely patient, professional and knowledgeable as we worked to close the deal. More

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Overall experience was great. Jeremiah Lowe and the others were all very helpful and friendly and went over and above to accomodate me with a nice quality used car that was affordable. I would definit others were all very helpful and friendly and went over and above to accomodate me with a nice quality used car that was affordable. I would definitely recommend this dealership and saleman to anyone. More

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Todd and Russ were very helpful during the entire car buying process. They took the time to show my wife and I all the features of the vehicle, and contacted us the next day to make sure everything was buying process. They took the time to show my wife and I all the features of the vehicle, and contacted us the next day to make sure everything was working well. George has all of our paperwork ready to go when we came in, and explained everything we were signing. This is a great dealership that I would recommend to anyone! More

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