Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Todd Rohrssen
Todd Rohrssen at Honda of Kenosha

Todd Rohrssen | Page 26

Service Director

Honda of Kenosha

12180 77th Street
Bristol, WI 53104

Contact Me
4.5
334 Reviews

Dealership Experience

16 yrs, 8 mos

Industry Experience

36 yrs, 3 mos

Languages Spoken

English English

4.5

334 Reviews

Write a Review

334 Reviews of Todd Rohrssen

February 05, 2022

Dealership Rating
Employee Rating

Clean, knowledgeable and fast. Was pleasantly surprised with experience. Would have been nice for the employees to be a little more friendly. More

by vman769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Feb 06, 2022

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

February 02, 2022

Dealership Rating
Employee Rating

Good customer service very patient and friendly and nice I love Honda in Kenosha they always take good care of me More

by louulouu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Feb 02, 2022

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 28, 2022

Dealership Rating
Employee Rating

Did not listen to me about a service check. Subsequently my car died when it was 4 degrees outside. I had to demand they do the service check I asked for. Got a run around. I had to hand them a service bull More

by audi914
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Print
Jan 28, 2022

Honda of Kenosha responded

We have gone under the assumption that the software update was completed at the time of the PDI process ( pre delivery inspection) by the selling dealer as this is what was reported to American Honda and shows completed with American Honda under your service records with them. As I was aware of your vehicle returning just shortly after service had been completed here, I became directly involved with this and the technician. I asked him to confirm if that in fact the software update had been completed by your prior dealer whom sold you the vehicle. Upon doing so we found the software id was in fact not the correct id for the software. At that point we corrected the software and verified that the installation of said software was properly installed into the system. since then I have reached out to you via your personal email with no response. I hope to hear from you soon to resolve any furhter issues.

Jan 28, 2022

audi914 responded

You are not owning the fact that service was not done as requested three weeks ago. My request to check the system draw on the battery was ignored, which led to me having a dead battery in 4 degree weather. I then brought it back, showed you the TSB and assertively said I wanted it checked - which was originally blown off. I received your email, responded politely, and filled out this as requested by Honda. Your last email asked how you could make it right. I advocated for myself, and hopefully it is finished now. I am not looking for any freebies other than your service department listening to their customers, especially women, when they first bring service problems to your attention.

January 27, 2022

Dealership Rating
Employee Rating

They were prompt and very helpful with our issue. Will definitely take the car back to them if another issues arises. More

by cdbelt4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jan 27, 2022

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 19, 2022

Dealership Rating
Employee Rating

Efficient, thorough and timely service. The representative took time to hear the issue and ensure it was understood. More

by tjdschneider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jan 20, 2022

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Kenosha!

January 16, 2022

Dealership Rating
Employee Rating

Service was very good and my driver was courteous. I would recommend this dealership to anyone More

by Fran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Valente

Print
Jan 16, 2022

Fran responded

Thanks

January 13, 2022

Dealership Rating
Employee Rating

The service center does a amazing job, every time I bring in my vehicle in, I don’t have any negative examples that betray them in a negative way… More

by Bockeloh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jan 13, 2022

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 10, 2022

Dealership Rating
Employee Rating

Changed my Low Beams and somehow damaged my stereo that no longer works. Left several messages and getting no response. More

by NSCOFIELD44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joe Valente

Print
Jan 27, 2022

Honda of Kenosha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Management will be in touch.

January 03, 2022

Dealership Rating
Employee Rating

The service is very prompt. The work was done as requested in less time than expected. The staff was good at reviewing what had been done. More

by kbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH ROSE

Print
Jan 04, 2022

Honda of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 04, 2021

Dealership Rating
Employee Rating

Excellent service by Sam and the rest of the service team. A later question was answered quickly by Todd the SM. Great job !!! More

by smikesues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Waddell

Print
Dec 06, 2021

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

1
...
25
26
27
...
34

Dealership Inventory (304 Vehicles)

used 2015 Honda Odyssey car, priced at $11,498
2015 Honda Odyssey
used
N/A exterior
Automatic
Front-wheel Drive
$11,498
View Details
new 2027 Honda CR-V Hybrid car, priced at $45,453
2027 Honda CR-V Hybrid
new
Platinum White exterior
CVT
All-wheel Drive
$45,453
View Details
used 2025 Honda Pilot car, priced at $47,109
2025 Honda Pilot
used
Modern Steel Metallic exterior
Automatic
All-wheel Drive
$47,109
View Details
new 2027 Honda HR-V car, priced at $32,403
2027 Honda HR-V
new
Pearl exterior
CVT
All-wheel Drive
$32,403
View Details
new 2027 Honda CR-V Hybrid car, priced at $43,213
2027 Honda CR-V Hybrid
new
Blue Metallic exterior
CVT
All-wheel Drive
$43,213
View Details
new 2027 Honda CR-V car, priced at $37,098
2027 Honda CR-V
new
Gray Metallic exterior
CVT
All-wheel Drive
$37,098
View Details
View All Inventory