Todd Skidmore | Page 37

Outstanding Staff and Experience This dealership has a sales, finance, and service staff that exemplifies professionalism and courteous consideration. The pricing is more than compet This dealership has a sales, finance, and service staff that exemplifies professionalism and courteous consideration. The pricing is more than competitive. Please visit this dealer if you're searching for a dealer that provides exceptional customer service and follows up months after the purchase with hand written notes, a tin of cookies for appreciation, a gift from Acura that is an extra phone battery charger, and consistent, high quality service. The dealership atmosphere is casual and sales staff are there for a resource only. I have purchased 3 cars from this dealership and my mother drove 2 1/2 hours to purchase from this dealership as well. After owning Mercedes Benz, BMW, and Cadillac brands, the quality of Acura automobiles in addition to the purchase and service experience at Acura Columbus will keep us purchasing from this outstanding, best in class dealership. More

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Service Zach Zeune and Todd Skidmore provided professional and speedy service and my car was done within an hour. Todd explained what was done and what may be Zach Zeune and Todd Skidmore provided professional and speedy service and my car was done within an hour. Todd explained what was done and what may be needed with the next service. I never think twice about bringing my car to Acura for service because they are honest, considerate and perform only the services which are necessary. More

by kmmccafferty Verified Customer Verified Customer

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15,000 Mile Service done But Pricey My 15,000 mile service was well done and i was treated well. My main problem with my service was that it was on the expensive side. They wanted to c My 15,000 mile service was well done and i was treated well. My main problem with my service was that it was on the expensive side. They wanted to charge me $30. for a tire rotation (I declined) where many service centers would do it for free with an oil change (which I had). More

by Robert Wead Verified Customer Verified Customer

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Appreciation Thank you for the consistent ease of scheduling, the gracious check-in process, and the detailed review of the inspection. The wait was precisely what Thank you for the consistent ease of scheduling, the gracious check-in process, and the detailed review of the inspection. The wait was precisely what you said it would be and the courtesy ALL of your staff showed me is much appreciated. More

by NancyB Verified Customer Verified Customer

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I was billed for things I was meant to pay for As I was about to pay out with the cashier, I had a feeling that I was still under my 5-year Maintenance Plan but wanted to give them the benefit of t As I was about to pay out with the cashier, I had a feeling that I was still under my 5-year Maintenance Plan but wanted to give them the benefit of the doubt, that Acura would know to not charge me for certain services covered under the plan. Good thing I did say something to Joyce... she checked with Todd and it turns out my services WERE covered and I wasn't meant to pay a dime. It might have been an honest mistake, but it definitely rubbed me the wrong way that I was going to pay for something that I wasn't meant to. More

by R.King Verified Customer Verified Customer

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Great service! Delivered on promise with respect to time & services! I feel like I am valued as a customer! This attitude contrived to the reason for my purchase. Delivered on promise with respect to time & services! I feel like I am valued as a customer! This attitude contrived to the reason for my purchase. More

by lcarmean Verified Customer Verified Customer

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Excellent experience, as always I'm never disappointed with the courtesy of the staff and quality of service at Acura Columbus. I could not find my discount coupon (lost in my email I'm never disappointed with the courtesy of the staff and quality of service at Acura Columbus. I could not find my discount coupon (lost in my email queue) and Todd Skidmore was still able to help me out. More

by zpdlin Verified Customer Verified Customer

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Expedited Service I needed an oil change as quick as possible. My wife is recovering from knee replacement surgery and I am reluctant to be away from home for a prolong I needed an oil change as quick as possible. My wife is recovering from knee replacement surgery and I am reluctant to be away from home for a prolonged period of time. Todd Skidmore arranged for a convenient appointment time and followed through with a fast oil change. I was in and out in less than 45 minutes. More

by PAUl Verified Customer Verified Customer

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Lack of Communication! On 1 Dec 2017 I had my 2014 MDX in for a B123 service. I brought my own Mobil 1, 0W20 synthetic oil in and Jim wrote up the order to use owner suppli On 1 Dec 2017 I had my 2014 MDX in for a B123 service. I brought my own Mobil 1, 0W20 synthetic oil in and Jim wrote up the order to use owner supplied oil. Upon checkout however, Todd told me due to miscommunication the techs in shop did not use my oil, but instead used their normal oil. Since the first oil change, my MDX has had nothing but Mobil 1 used into and I was extremely disappointed to hear my request to use my supplied oil was not followed. More

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Great service experience! This was my first visit to Acura Columbus since i moved to Dublin. Great and timely service! I would definitely recommend this service center to every This was my first visit to Acura Columbus since i moved to Dublin. Great and timely service! I would definitely recommend this service center to everyone. More

by RK Verified Customer Verified Customer

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