Todd Skidmore | Page 41

Professional Service Service experience was extremely professional from scheduling the appointment, to diagnosing the problem, to working with Acura corporate for "goodwil Service experience was extremely professional from scheduling the appointment, to diagnosing the problem, to working with Acura corporate for "goodwill" consideration, to completing the repair, keeping me posted on status, to following-up after pick-up. Truly an impressive effort!! Thank you!!! More

by TETYLER01 Verified Customer Verified Customer

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Excellent! I had an issue come up with my Acura last minute they were able to fit me in right away and got me in a loaner. The service department here is one of I had an issue come up with my Acura last minute they were able to fit me in right away and got me in a loaner. The service department here is one of the best I have been to. I will continue to come back. More

by YUKON-112 Verified Customer Verified Customer

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Over charge for literally everything Yet again the service advisor printed my invoice showing I had to pay for oil change when I have the maintenance package and had to correct it. My VTC Yet again the service advisor printed my invoice showing I had to pay for oil change when I have the maintenance package and had to correct it. My VTC actuator has issues and I have it on video yet they still want me to pay a diagnosis fee. I asked the advisor to ask their manager to please contact Acura to see if they would provide goodwill assistance and I was told to contact Acura even though it was a weekend and Monday was Labor Day so they wouldn't be open til Tuesday. The best decision I made buying the car was getting the extended warranty as I can have it fixed at a different place for 1/6 the cost that the dealership is trying to charge me. I love Acura cars (this is my 3rd) and once I have to get another car it will then likely be another Acura but the odds of me purchasing it at Acura columbus decrease every time I come in for service. The only way I would buy here again is if the price is better than other places. And even if I do purchase there again there is a 0% chance I would buy the maintenance package. Also the last 2 times I came in they wanted to charge me $100 for brake fluid flush and there last 2 times it was listed twice and cost of $200. I had it done elsewhere and this time they still had it listed. I asked if they even checked the brake fluid and the exact quote was, " yes, but that doesn't mean anything" (Todd Skidmore)and he just went on to the next topic. I'm still baffled as to what that means. I would love to get an explanation on the brake fluid but for some reason I have a feeling that isn't going to happen. The only reason I come here for oil changes is that I feel I was duped into buying the maintenance package as it was presented that it would cover more than oil changes and tire rotations. It's nice that they give me a full analysis so I can go elsewhere and get the other work done. Also this visit I left and I noticed all of my tires were over inflated (40psi when the recommended is 33psi) More

by OSUSMITH9099 Verified Customer Verified Customer

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Pleasant professional experiece as usual Everyone from the time you pull up at the service kiosk is professional and courteous. Everything about my service was explained and I received a copy Everyone from the time you pull up at the service kiosk is professional and courteous. Everything about my service was explained and I received a copy of the inspection report. The service was done quickly and my car was washed and vacuumed when I left. Everything about this dealership is first rate and well above average. More

by betterdays_4e Verified Customer Verified Customer

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Interaction with service rep rude Todd from service interacted with me and unfortunately he doesn't understand the importance of customer service. There were problems with my car follo Todd from service interacted with me and unfortunately he doesn't understand the importance of customer service. There were problems with my car following service and he made it seem like it was a user error not the car. When I returned I asked to speak with a manager and Kyle was outstanding!! Kyle is in finance department and stepped in to help. Bravo to Kyle! More

by cclunk Verified Customer Verified Customer

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Nice friendly efficient service Very pleasant experience. Nice friendly efficient service. Service took less time than expected. Waiting area had snacks and drinks. Comfortable seat Very pleasant experience. Nice friendly efficient service. Service took less time than expected. Waiting area had snacks and drinks. Comfortable seating and easy Wi-Fi hookup More

by mrossirn Verified Customer Verified Customer

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Great experience. Great dealership! Thanks for a first class experience! Everything turned out as expected and the deal was right on point. A long time Columbus institution for a reason. Thanks for a first class experience! Everything turned out as expected and the deal was right on point. A long time Columbus institution for a reason. More

by tim58 Verified Customer Verified Customer

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Professional service experience Great treatment from beginning to end. Todd is probably the best in his profession. Very much a no nonsense, but polite. Always gives options rather Great treatment from beginning to end. Todd is probably the best in his profession. Very much a no nonsense, but polite. Always gives options rather than just one alternative. More

by JGRANT3 Verified Customer Verified Customer

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A1 Service Service personnel were all very courteous and helpful. I was greeted promptly and service on my car was quick. The waiting room was nice and the vi Service personnel were all very courteous and helpful. I was greeted promptly and service on my car was quick. The waiting room was nice and the video feeds of the service area and car wash keeps you updated on how the service on your car is progressing. More

by leslied0 Verified Customer Verified Customer

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Stellar customer service Was able to service my car within a couple of hours of my call. Service was fast, efficient and professional. This dealer is run like a well oiled m Was able to service my car within a couple of hours of my call. Service was fast, efficient and professional. This dealer is run like a well oiled machine. Highly recommend. More

by KPJ94A Verified Customer Verified Customer

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