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Todd Skidmore
Todd Skidmore | Page 40
Service Consultant
Acura Columbus
4340 West Dublin Granville Road
Dublin, OH 43017
475 Reviews
Dealership Experience
14 yrs, 5 mos
Industry Experience
14 yrs, 5 mos
Specialties & Trainings
cust. service
475 Reviews
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475 Reviews of Todd Skidmore
September 08, 2017
Over charge for literally everything Yet again the service advisor printed my invoice showing I had to pay for oil change when I have the maintenance package and had to correct it. My VTC Yet again the service advisor printed my invoice showing I had to pay for oil change when I have the maintenance package and had to correct it. My VTC actuator has issues and I have it on video yet they still want me to pay a diagnosis fee. I asked the advisor to ask their manager to please contact Acura to see if they would provide goodwill assistance and I was told to contact Acura even though it was a weekend and Monday was Labor Day so they wouldn't be open til Tuesday. The best decision I made buying the car was getting the extended warranty as I can have it fixed at a different place for 1/6 the cost that the dealership is trying to charge me. I love Acura cars (this is my 3rd) and once I have to get another car it will then likely be another Acura but the odds of me purchasing it at Acura columbus decrease every time I come in for service. The only way I would buy here again is if the price is better than other places. And even if I do purchase there again there is a 0% chance I would buy the maintenance package. Also the last 2 times I came in they wanted to charge me $100 for brake fluid flush and there last 2 times it was listed twice and cost of $200. I had it done elsewhere and this time they still had it listed. I asked if they even checked the brake fluid and the exact quote was, " yes, but that doesn't mean anything" (Todd Skidmore)and he just went on to the next topic. I'm still baffled as to what that means. I would love to get an explanation on the brake fluid but for some reason I have a feeling that isn't going to happen. The only reason I come here for oil changes is that I feel I was duped into buying the maintenance package as it was presented that it would cover more than oil changes and tire rotations. It's nice that they give me a full analysis so I can go elsewhere and get the other work done. Also this visit I left and I noticed all of my tires were over inflated (40psi when the recommended is 33psi) More
by OSUSMITH9099
Verified CustomerOther Employees Tagged: Jami Meredith , JIM CRUIKSHANK, Ray Welch
August 21, 2017
Pleasant professional experiece as usual Everyone from the time you pull up at the service kiosk is professional and courteous. Everything about my service was explained and I received a copy Everyone from the time you pull up at the service kiosk is professional and courteous. Everything about my service was explained and I received a copy of the inspection report. The service was done quickly and my car was washed and vacuumed when I left. Everything about this dealership is first rate and well above average. More
by betterdays_4e
August 18, 2017
Interaction with service rep rude Todd from service interacted with me and unfortunately he doesn't understand the importance of customer service. There were problems with my car follo Todd from service interacted with me and unfortunately he doesn't understand the importance of customer service. There were problems with my car following service and he made it seem like it was a user error not the car. When I returned I asked to speak with a manager and Kyle was outstanding!! Kyle is in finance department and stepped in to help. Bravo to Kyle! More
by cclunk
Other Employees Tagged: Kyle Duncan
August 17, 2017
Nice friendly efficient service Very pleasant experience. Nice friendly efficient service. Service took less time than expected. Waiting area had snacks and drinks. Comfortable seat Very pleasant experience. Nice friendly efficient service. Service took less time than expected. Waiting area had snacks and drinks. Comfortable seating and easy Wi-Fi hookup More
by mrossirn
Other Employees Tagged: Chris Diglia
July 18, 2017
Great experience. Great dealership! Thanks for a first class experience! Everything turned out as expected and the deal was right on point. A long time Columbus institution for a reason. Thanks for a first class experience! Everything turned out as expected and the deal was right on point. A long time Columbus institution for a reason. More
by tim58
Other Employees Tagged: Ray Welch
July 14, 2017
Professional service experience Great treatment from beginning to end. Todd is probably the best in his profession. Very much a no nonsense, but polite. Always gives options rather Great treatment from beginning to end. Todd is probably the best in his profession. Very much a no nonsense, but polite. Always gives options rather than just one alternative. More
by JGRANT3
Other Employees Tagged: Zach Zeune
July 07, 2017
A1 Service Service personnel were all very courteous and helpful. I was greeted promptly and service on my car was quick. The waiting room was nice and the vi Service personnel were all very courteous and helpful. I was greeted promptly and service on my car was quick. The waiting room was nice and the video feeds of the service area and car wash keeps you updated on how the service on your car is progressing. More
by leslied0
Other Employees Tagged: Jami Meredith
July 06, 2017
Stellar customer service Was able to service my car within a couple of hours of my call. Service was fast, efficient and professional. This dealer is run like a well oiled m Was able to service my car within a couple of hours of my call. Service was fast, efficient and professional. This dealer is run like a well oiled machine. Highly recommend. More
by KPJ94A
Other Employees Tagged: Laural Heinze, Patrick Longalong
July 03, 2017
Everyone is courteous and helpful. I have owned 2 different Acura and I have never been disappointed with the service department in the last 21 years that I have been dealing with Acura I have owned 2 different Acura and I have never been disappointed with the service department in the last 21 years that I have been dealing with Acura Columbus. More
by DDHOLDINGS
Other Employees Tagged: Zach Zeune
June 30, 2017
First service at Acura Had my first service experience yesterday with Acura Columbus. Extremely impressed by the efficient staff and process. I was done a little less than Had my first service experience yesterday with Acura Columbus. Extremely impressed by the efficient staff and process. I was done a little less than an hour for a routine oil change and other system checks. Service was above average on every level!!! More
by tracihenson
