Tom Cavallino | Page 4

Zero rating I purchased a used car (Honda pilot) in Circle Infiniti with one month warranty or 1000miles. Unfortunately, the engine light came on during the warra I purchased a used car (Honda pilot) in Circle Infiniti with one month warranty or 1000miles. Unfortunately, the engine light came on during the warranty period. I brought my car back to the dealer. After inspection, the mechanic gave me the report, that claimed “there is something wrong with catalytic converter both metal gaskets before/after and oxygen sensors on the catalytic converter. Must order OEM Honda catalytic converter.” Also the mechanic told me they replaced my defective converter with an old catalytic converter because a new one was not in stock. The mechanic promised when the new catalytic converter comes, he will change. I was satisfied and made an appointment for the following Saturday. However, I had to reschedule because my work schedule changed. When I attempted to reschedule with the salesman, he told me to just drive the car as much as I can and see if the light is on again. I decided to call Circle Infiniti directly to make an appointment but failed. Unexpected the sales manager (Steve) called me and said the same as what the salesman said “keep driving until the light comes back on”. I told him that it was not okay to have my car temporarily repaired with an old converter. He said the car was pre-owned anyway. Then I sent him an email clearly stating the whole thing. Surprisingly, the sales manager told me a new story “we had cleaned the sensor we did not change the converter. We ordered a replacement catalytic converter in the event it needs to be replaced.” Even worse Steve also claimed my Honda car was not taken to a Honda shop for any sort of problem-check or repair. All this sensor cleaning and tampering took place at a “local auto-repair facility”. Circle Infiniti should be a reputable service, so the second-hand methods they employed threw me. I even requested a service report of the work done on my vehicle to corroborate his claims, and till now, nothing has been provided. Infiniti is a big, well-established dealership who has been in this business for years. This is also part of the reason I chose to buy a pre-owned vehicle from this center. However, I was involved in many troubles. In addition, I am not sure what Steve did with my vehicle and it is now safe to keep driving or not. I even asked the executive manager for some help, but he chose to trust his employee’s words. More

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Tom Cavallino was a pleasure to work with and we are so happy with our new QX60! He was not only professional but cared about making sure we were happy. Our experience was positive and I'd reccomend Circl happy with our new QX60! He was not only professional but cared about making sure we were happy. Our experience was positive and I'd reccomend Circle Infiniti to anyone looking for a great car buying experience. More

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Amazing car buying experience I recently turned in two Infinitis and purchased a new qx50. My salesman, Tom C., was fantastic. He made what could have been a torturous experience I recently turned in two Infinitis and purchased a new qx50. My salesman, Tom C., was fantastic. He made what could have been a torturous experience very pleasant and easy. I would highly recommend both Circle Infiniti and Tom C. to anyone in the market for a new car. More

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Total Positive Experience From my initial call with questions, to my dealership visit/purchase (all same day within 1 hour) to my car delivery all within 3 days...100% Positive From my initial call with questions, to my dealership visit/purchase (all same day within 1 hour) to my car delivery all within 3 days...100% Positive & Pleasant Experience!!!!! More

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No Pressure No Gimmick Walk in and get to meet the most courteous and respectful sales man in the automotive arena Tom Cavallino no pressure just straight honesty and integr Walk in and get to meet the most courteous and respectful sales man in the automotive arena Tom Cavallino no pressure just straight honesty and integrity. Bottom line get to experience the a great ride 2019 QX 80 loving it. Thanks Tom More

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Efficiency,promptness,service and personality This is our fifth vehicle from Circle Infinity. Tom is easy to deal with and is always prepared. Highly recommend him and his support team. This is our fifth vehicle from Circle Infinity. Tom is easy to deal with and is always prepared. Highly recommend him and his support team. More

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Tom Cavallino Tom is a great salesman; listens to his customers, tries to make the deal happen, and has a good sense of humor. He knows his product and will go the Tom is a great salesman; listens to his customers, tries to make the deal happen, and has a good sense of humor. He knows his product and will go the extra mile to help his customers. I recommend working with Tom, he made the “car buying” seamless! Thanks Tom, More

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Excellent negotiating process - good customer service Went in to view vehicle (QX50) and I bought it on the spot. Good deal and great salesman. Manager was very helpful. Very cooperative with my trade- Went in to view vehicle (QX50) and I bought it on the spot. Good deal and great salesman. Manager was very helpful. Very cooperative with my trade-in and transfers. Highly recomend Tom Cavallino. More

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Excellent Customer Service I don't know where to start.. From Tom in sales to finance . They were all very professional & efficient. I was treated like I was family from the min I don't know where to start.. From Tom in sales to finance . They were all very professional & efficient. I was treated like I was family from the minute i walked through the door . When my boyfriend and I arrived at the dealership Tom greeted us, Immediately brought us outside to test drive the exact car that I was interested in leasing. When I changed my mind from the Qx50 To Qx60 we reached a deal almost immediately. Both Tom & finance were very accommodating. Tom told me he would call me in the morning when my car was ready. I told him I work late on Thursdays and go in early I have a very small window that I can pick up the car. Again, very accommodating car was ready as expected. Tom was waiting patiently for me with all documents ready to be signed. I am extremely Happy & beyond THANKFUL . Also, I told Tom it was my Birthday he surprised me with rubber mats that I wanted and a full tank of gas!!! Best Sales Man Ever!!!!! More

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Great Experience We could not be happier with our experience at Circle Infiniti. I made an appointment in advance on what we wanted, and it was a pleasure to see that We could not be happier with our experience at Circle Infiniti. I made an appointment in advance on what we wanted, and it was a pleasure to see that we were trying to be oversold. They had the car we were interested in ready and waiting for a test drive. Explained to us the differences in cars, price points, etc., and then made it easy to complete the process. We had a our car the next day, and we love it. Thank you Tom Cavallino for making our experience perfect! More

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