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Tom Coward
536 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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536 Reviews of Tom Coward
February 03, 2016
Excellent service A loaner car was ready as promised for me at drop off, and my car was ready (and washed) at the time I asked for. Everyone I dealt with was courteous A loaner car was ready as promised for me at drop off, and my car was ready (and washed) at the time I asked for. Everyone I dealt with was courteous and friendly. More
by Love my Volvo
Other Employees Tagged: Doug MacAdam
January 30, 2016
Routine Service, No surprises or headaches Our car is a few years old now, and it's nice to still have routine maintenace performed without having to deal with surprises. Everyone at Smythe is Our car is a few years old now, and it's nice to still have routine maintenace performed without having to deal with surprises. Everyone at Smythe is pleasant and courteous. They go the extra mile to make sure the headache free miles keep on rolling. More
by s_wdriver
Other Employees Tagged: Doug MacAdam
January 18, 2016
Emergency repairs no problem This visit was an emergency repair and my car was towed in. Not only was the service department able to accommodate me but they did so cheerfully, ef This visit was an emergency repair and my car was towed in. Not only was the service department able to accommodate me but they did so cheerfully, efficiently, and professionally. The repair was simple and I was able to pick my car up the same day. I have been buying and servicing from Smythe since 1999 and have always been treated with respect. I admire how the advisors are able to make me feel as though I am their only customer for that day, even when it is very crowded. More
by Joni
January 17, 2016
Routine maintenance My car was due for regular maintenance so I scheduled an appointment to bring it in. They performed the service while I waited in their modern and com My car was due for regular maintenance so I scheduled an appointment to bring it in. They performed the service while I waited in their modern and comfortable customer lounge. The staff was courteous and knowledgable, and the work was performed promptly including a car wash. Who could ask for more? More
by Volvomomma
January 06, 2016
Service with a smile! Brought my car in for an unscheduled service. Tony Plesh took great care of me when I arrived and arranged for car service to my office and back when Brought my car in for an unscheduled service. Tony Plesh took great care of me when I arrived and arranged for car service to my office and back when the car was ready. Tom Coward helped me when I returned at lunch. At all times I was kept informed of the service being performed on my car. All around a great service experience. More
by whaemmer
Other Employees Tagged: Sean Flanagan , Tony Plesh
December 09, 2015
STUCK AT SHORT HILLS MALL I was Christmas's shopping at the short hills mall and my Volvo got stuck with a flat tire I called the 800 number and they towed me to Smythe Volvo I was Christmas's shopping at the short hills mall and my Volvo got stuck with a flat tire I called the 800 number and they towed me to Smythe Volvo around the Conner it was late afternoon when I arrived ,I was meet by the service manager Allen who assured me they will get a new tire on my car and get me and my little ones home safe the staff was great nick, tony Dennis and Tom, Doug they made sure a service person stayed to replace my tire something my dealer said they could not do for me, you now have a customer for life I LOVE THIS PLACE. More
by 05tacoma
Other Employees Tagged: Doug MacAdam, Tina Dewald , Dennis Jeffers, Travis LaFever, Nick Pavano, Tony Plesh, Allen Prince
December 04, 2015
Always a pleasure We will always own two volvos because of smythe volvo and the wonderful service we have always received. We have always purchased volvos first for saf We will always own two volvos because of smythe volvo and the wonderful service we have always received. We have always purchased volvos first for safety and performance, and second for the excellent service we have received from smythe. We are on our sixth volvo and plan on purchasing more in the future. More
by Tully
Other Employees Tagged: Nick Pavano, Tony Plesh
November 18, 2015
30,000 2013 review The service was done one year after the previous one. The service is excellent because I have had NO PROBLEM with the car since I bought it. It is do The service was done one year after the previous one. The service is excellent because I have had NO PROBLEM with the car since I bought it. It is done at the time fixed and it is done in a short time. More
by Customer
November 06, 2015
Always best Doing business with this dealer for 30 years and always totally pleased with both sales and service , the new facility is first class and convenient Doing business with this dealer for 30 years and always totally pleased with both sales and service , the new facility is first class and convenient More
by Throberts2
Other Employees Tagged: Chris Henriksen, Nick Pavano, Tony Plesh
October 31, 2015
52,000 mile I could not have been more satisfied with the service provided. Tom was very thorough and clearly interested in providing help and information. Extr I could not have been more satisfied with the service provided. Tom was very thorough and clearly interested in providing help and information. Extremely satisfied! More
by andrea123
