Tom Coward | Page 44

Unscheduled service I stopped by Smythe with a small issue. Our 2014 XC90 had a driver-side window that decided it wanted to stay down. When I stopped by the Smythe ser I stopped by Smythe with a small issue. Our 2014 XC90 had a driver-side window that decided it wanted to stay down. When I stopped by the Smythe service department, Tom Coward dropped everything and helped out. He came out to the car and performed a fairly simple reset. I was on my way in less than 20 minutes. Perfect. More

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Two Recent Repairs I have had to bring in two different cars for two different reasons in the past week or so. I purchased both cars at Smythe and continue to service t I have had to bring in two different cars for two different reasons in the past week or so. I purchased both cars at Smythe and continue to service them there. In fact, we purchased our first car from them in 1993 and have been loyal customers since that time. Given the amount of choices we have in the area, I have to say that Smythe goes the extra mile (no pun intended) and really earns our business. I am continually impressed by the personnel there and their deep interest in doing what is right and making sure we have the best experience possible. I like the new dealership and enjoy the waiting time in the new lounge area. My most recent experience was today when I had a new set of tires installed and a brake pad replacement. Both were done as promised and it is amazing what a new set of tires feel like compared to the old ones. Nick did a great job advising me about the tires (I had come in to have one repaired) and for also seeing that the brakes needed attention. My trust in the team gave me confidence that the new set of tires was appropriate and confirmed a suspicion that I had. While I was there, I was also able to order a part for one of my cars and Scott did a great job locating it and ordering it for me. I also recognize some of the others who helped me on my last visit (Tom, Tina and Doug). Tony continues to be a big help in making sure I am well taken care of. Thanks to the team! More

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Service is always exceptional. Tom Coward and the other employees are always usurious and helpful. They clearly explain any problems with my vehicle and service, even non-rutine, is Tom Coward and the other employees are always usurious and helpful. They clearly explain any problems with my vehicle and service, even non-rutine, is always hassle free. I rely on a loner car when mine is in for maintenance. This is a vital and valued service. More

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Scheduled maintenance I brought my 2014 XC90 in for a routine maintenance. The team, led by Tom Coward, did an excellent job. Tom explained exactly what was going to be d I brought my 2014 XC90 in for a routine maintenance. The team, led by Tom Coward, did an excellent job. Tom explained exactly what was going to be done to the car and he kept me posted throughout the day. The car was ready when promised. I couldn't ask for a better customer service experience. More

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third volvo purchased at smythe we have been loyal and very happy customers at smythe since 1999 we just purchased our third xcv70 wagan at smythe we have always received exc we have been loyal and very happy customers at smythe since 1999 we just purchased our third xcv70 wagan at smythe we have always received excellent service from all departments at smythe we have always had a good experience when purchasing a car from our sale person Chris Henriksen More

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Simply the Best!!! My parents began buying Volvos at Smythe in 1971! I have continued the tradition and just leased my 6th or 7th Volvo. They are truly a family busine My parents began buying Volvos at Smythe in 1971! I have continued the tradition and just leased my 6th or 7th Volvo. They are truly a family business and treat you like family! Kevin Flanagan, following in his father's footsteps, heads up an incredibly patient, kind, and knowledgeable sales team. The service department if fabulous - Nick, Tony, Doug & Tom know my name whenever I stop in and have gone above and beyond for me on several occasions. DO NOT even shop around - you will never find honesty, integrity, and such high service standards at any other dealership!!! More

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Great Service I recently took my Volvo in for routine maintenance. Nick Pavone could not have been more helpful. He explained what they were going to check for, the I recently took my Volvo in for routine maintenance. Nick Pavone could not have been more helpful. He explained what they were going to check for, the work was performed quickly, and I had my car back in a couple of hours. Nick was very personable and the entire experience was outstanding. I would highly recommend anyone go to Smythe for service. Tom Coward was also very helpful on the phone when I called to schedule my appointment. More

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Great Dealership I love how you actually drive your car into the building for service! You are promptly greeted with a smile. Car is cared for efficiently and done r I love how you actually drive your car into the building for service! You are promptly greeted with a smile. Car is cared for efficiently and done right the first time. Over the past 6 months I have been in 3 times for regular maintenance and warranty service. Always the same friendly experience. I had a problem with the leather seat wearing out prematurely. The dealer in Bridgewater where I live said it was not covered by warranty and would not repair. I brought to Smyth. They called Volvo and arranged to have the work done (half Smyth, half Volvo). I know that replacing a front seat on a modern car with all the electronics and gadgetry probably cost with parts a labor a grand or two. So now you know why I drive 45 minutes to go to Smyth rather that the 10 minute drive to the Bridgewater Volvo dealer. Bridgewater is fine and functional. But Smyth is friendly, consistently efficient and outstandingly personable. Both Tom and Dennis in service have always done us right. Even a courtesy hand car wash on the last visit. Kevin the owner is a very nice guy and even remembers us when we come in and he sees us. They have my business and should get yours! More

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GREAT EXPERIENCE I have been leasing Volvos for over 20 years. I wouldn't consider going anywhere except Smythe Volvo for my cars. There is always someone there who I have been leasing Volvos for over 20 years. I wouldn't consider going anywhere except Smythe Volvo for my cars. There is always someone there who will go out of their to make sure any and all issues are resolved. When I go there I feel like part of their family. More

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Excellent Dealership We have leased/purchased 7 volvos from Smythe since 1987. We are totally satisfied with the cars and service we have received during that time. Kudos We have leased/purchased 7 volvos from Smythe since 1987. We are totally satisfied with the cars and service we have received during that time. Kudos to Kevin Flanagan and Tom and Nick in service. More

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