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Tom Coward
537 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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537 Reviews of Tom Coward
July 19, 2013
Excellent experience, as usual. My car went in for 45k service. Loaner car was clean and gassed up. Tom connected with me during the day to let me know the status of the car. He clearly explained all i service. Loaner car was clean and gassed up. Tom connected with me during the day to let me know the status of the car. He clearly explained all issues to me when the car was picked up. More
by tmmcgovern
June 28, 2013
As usual I received prompt attention when I called for service on my Volvo S60. Aside from the regular maintenance interval, I had some questions about software upgrades and other small details. It's alwa service on my Volvo S60. Aside from the regular maintenance interval, I had some questions about software upgrades and other small details. It's always good to have your car up to snuff - no matter how small the issue, because that contributes to the feeling of reliability and safety that you chose Volvo for in the first place. The second half of that choice is the service provided to keep you happily rolling. THAT'S what I have come to rely on at Smythe, and that's what continues to be provided. Thanks to all at Smythe for another year of safe and comfortable motoring. More
by peterstagl
June 27, 2013
My wife experienced the illumination of a "generator malfunction light" shortly after packing the car for a significant trip. We called Smythe immediately and informed them of the issue. They worked us malfunction light" shortly after packing the car for a significant trip. We called Smythe immediately and informed them of the issue. They worked us in within 45 minutes of our call (mid-day!) and had her on her trip in another hour after troubleshooting and updating software. This is the level of service we have come to expect from Smythe and indicative of why we have bought several cars there. More
by Smythe
June 25, 2013
Smythe Volvo's service department is second to none. Sean, Tony, Tom and Nick provide great service, advice and continually go above and beyond our expectations. When true customer service seems to be Sean, Tony, Tom and Nick provide great service, advice and continually go above and beyond our expectations. When true customer service seems to be a thing of the past they are the exception. The Smythe team always leaves us satisfied. More
by vibennet
Other Employees Tagged: Sean Flanagan , Tony Plesh
June 13, 2013
The Service teaem at Smythe volvo is always friendly, helpful and couteous. They make sure that the car is checked out for all things even if not on the scheduled maintainence or requested. Recently I h helpful and couteous. They make sure that the car is checked out for all things even if not on the scheduled maintainence or requested. Recently I had a radio issue and while I was explaining the rare problem, another service rep overheard and explained that he had had a similar issue last week and what had to be done. More
by Joe V
Other Employees Tagged: Doug MacAdam , Nick Pavano, Tony Plesh
June 13, 2013
The Smythe Volvo service department is a highly professional and friendly group of technicians. They are thorough, prompt, and always get the job done! I highly recommend them. professional and friendly group of technicians. They are thorough, prompt, and always get the job done! I highly recommend them. More
by maryannmoore
Other Employees Tagged: Sean Flanagan, Doug MacAdam , Nick Pavano
June 10, 2013
I've been a customer for over ten years. The sales people are friendly but not pushy. They function as a team and are not competitive with each other. They treat you like family. The service people people are friendly but not pushy. They function as a team and are not competitive with each other. They treat you like family. The service people are friendly and cost conscious. They treat your car like their car. More
by homernoodle
Other Employees Tagged: Kevin Flanagan, Sean Flanagan , Stephen Bergamo, Alex Kattwinkel, Tom Rzasa
May 21, 2013
Awesome!!! The Best. Easy to work and negotiate with. Service department is the best. Extremely accomodating. My 5th Volvo and i plan to keep buying. Service department is the best. Extremely accomodating. My 5th Volvo and i plan to keep buying. More
by Bull5285
Other Employees Tagged: Kevin Flanagan , Nick Pavano, Tony Plesh
