Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 48

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
532 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

532 Reviews

Write a Review

533 Reviews of Tom Coward

June 26, 2013

Dealership Rating

I was in and out quickly, all my questions were answered, and everyone was pleasant and helpful, as always! It's why I continue to buy Volvos. More

by Lisa R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 26, 2013

Smythe Volvo Cars responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review.

June 25, 2013

Dealership Rating

Smythe Volvo's service department is second to none. Sean, Tony, Tom and Nick provide great service, advice and continually go above and beyond our expectations. When true customer service seems to be More

by vibennet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan , Tony Plesh

Jun 26, 2013

Smythe Volvo Cars responded

We, at Smythe, value your time and care about your experience. Responding to our survey is greatly appreciated. We look forward to your continued allegiance to Smythe Volvo.

June 13, 2013

Dealership Rating

The Service teaem at Smythe volvo is always friendly, helpful and couteous. They make sure that the car is checked out for all things even if not on the scheduled maintainence or requested. Recently I h More

by Joe V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Nick Pavano, Tony Plesh

Jun 20, 2013

Smythe Volvo Cars responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

June 13, 2013

Dealership Rating

The Smythe Volvo service department is a highly professional and friendly group of technicians. They are thorough, prompt, and always get the job done! I highly recommend them. More

by maryannmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Doug MacAdam , Nick Pavano

Jun 20, 2013

Smythe Volvo Cars responded

I am glad to read that you had a good experience. This kind of response is very rewarding. Listening to customers and getting them back on the road quickly is important to us. Thanks for taking the time to submit this positive review.

June 10, 2013

Dealership Rating

I've been a customer for over ten years. The sales people are friendly but not pushy. They function as a team and are not competitive with each other. They treat you like family. The service people More

by homernoodle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan , Stephen Bergamo, Alex Kattwinkel, Tom Rzasa

Jun 10, 2013

Smythe Volvo Cars responded

We are so happy to hear about your latest experience at Smythe Volvo. Your continued loyalty is very much appreciated and we look forward to another 10+ years of working together.

May 21, 2013

Dealership Rating

Awesome!!! The Best. Easy to work and negotiate with. Service department is the best. Extremely accomodating. My 5th Volvo and i plan to keep buying. More

by Bull5285
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan , Nick Pavano, Tony Plesh

May 26, 2013

Smythe Volvo Cars responded

Thank you for your continued business. Please let us know if there is anyway we can improve your experience. It is very encouraging to hear that we are meeting and exceeding your expectations.

April 09, 2013

Dealership Rating

I cannot say enough positive things about my experiences with the team at Smythe Volvo. I just picked up my new car a few days ago & they even make the experience of getting a new car pleasant. This is my More

by susiemac526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Craig Melquist, Nick Pavano, Tony Plesh, Tom Rzasa

Apr 16, 2013

Smythe Volvo Cars responded

Returning customers are the highest form of recommendation a business can have. We thank you for your continued patronage and look forward to your first service visit.

March 01, 2013

Dealership Rating

It is always a pleasure to deal with Tom and Tony. Dealing with them assures us that work will be performed well. They have always taken good care of our Volvos and have also given reasonable suggesti More

by ignaciomartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Plesh

Mar 01, 2013

Smythe Volvo Cars responded

Mar 01, 2013

Smythe Volvo Cars responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

Mar 02, 2013

Smythe Volvo Cars responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. I am glad that Tony and Tom were able to take care of your needs to the high level we have come to expect from them. Thanks for taking the time to send in this positive review.

March 01, 2013

Dealership Rating

We have owned our Volvo car since 2007 and had it serviced there ever since. They are such a pleasure to work with. I have occasions where if they didn't have a loner available they have driven me to More

by akhsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Bergamo

Mar 02, 2013

Smythe Volvo Cars responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

February 27, 2013

Dealership Rating

Excellent service and quick turn around. Brought the car in without a service appointment and the battery was changed with no problem. Much appreciated. Thanks More

by jcc1159
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2013

Smythe Volvo Cars responded

We are glad that we could provide you with a quick turn around for your battery. We do our best to accomadate unexpected service issues. Thank you for your kind review

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