Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 49

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
532 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

532 Reviews

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532 Reviews of Tom Coward

February 20, 2013

Dealership Rating

Smythe makes buying a car an adventure and a pleasure. Kevin Flanagan orchestrates a great staff with honesty as a watchword, very unusual for a car dealer. Smythe Volvo reinforces all the great things More

by georgeking1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan , Stephen Bergamo, Alex Kattwinkel

Feb 20, 2013

Smythe Volvo Cars responded

What a testament to the product and our dealership! It is rewarding to see customers like you who have purchased multiple Volvos from us. It is a vote of confidence. We are truly grateful for you loyalty and the time you have taken to fill out this survey.

January 17, 2013

Dealership Rating

Great service for an old, but great shape '98 V70. Service/parts were great in trying to keep the costs down as much as possible. More

by lillardpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson

Jan 18, 2013

Smythe Volvo Cars responded

Thank you. We do pride ourselves on providing outstanding service. We strive to provide this level of service to all our customers. We appreciate your taking the time to submit this review. It makes our job rewarding.

January 16, 2013

Dealership Rating

Great service as ever. They are always friendly, polite, helpful and efficient. They are happy to suggest ways to save money by not doing non-essential maintenance work. More

by Georgina comrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2013

Smythe Volvo Cars responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

January 11, 2013

Dealership Rating

We relocated to NJ from South Florida and have a leased Volvo XC90. Smythe Volvo has provided us with excellent service for our required and complimentary periodic service. The great service and professi More

by jldasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 11, 2013

Smythe Volvo Cars responded

Thank you. We are proud to be a part of the Volvo family too and we hope it shows in all of our employees. Customers like you make our job easier. We appreciate you taking the time to send in this response. See you next time in.

December 28, 2012

Dealership Rating

The Smythe Volvo service department has again delivered another outstanding service experience. My 2008 XC70 was making a "funny" noise. I had at first attributed it to my imagination, but later when other More

by mkrmkr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 28, 2012

Smythe Volvo Cars responded

You are welcome. If it is a troublesome noise or just routine maintenance we try to put ourselves in the your shoes. Noises can really drive a person crazy so important that we do all we can to make them go away. Thank you for taking the time to submit this response. Have a Happy New Year!

December 18, 2012

Dealership Rating

Service staff are very accommodating, competent and timely. I appreciate that you know me, my car and your advice to properly maintain the car. Thank you. More

by shanghai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2012

Smythe Volvo Cars responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

December 11, 2012

Dealership Rating

Smythe and Sean's team provided great service as usual. I took the 2008 XC90 in without an appointment to have a new low-beam unit installed. They took me immediately, found two more lights that needed to More

by timothybarney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan

Dec 11, 2012

Smythe Volvo Cars responded

I am glad to read that you had a good experience. This kind of response is very rewarding. Listening to customers and getting them back on the road quickly is important to us. Thanks for taking the time to submit this positive review.

December 07, 2012

Dealership Rating

I just recently had my car serviced at Smythe Volvo in I just recently had my car serviced at Smythe Volvo in Summit, NJ. and I was completley satisfied with the service I received. Tom Crawford, the More

by lisa morrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2012

Smythe Volvo Cars responded

Completely satisfied is what we aiming for. Tom is a real professional. Thank you for the kinds words. We'll see you next service

December 06, 2012

Dealership Rating

My experiences with Smythe have always been excellent. They know the impotance I place on driving a safe car and I rely on them, and I've never been disappointed. This service was especially important bec More

by sailcore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Plesh

Dec 07, 2012

Smythe Volvo Cars responded

This is the kind of response we want all our customers to have after experiencing our service department. There is no dollar value you can put on safety. I'm glad to hear you passing the safety on to your family. Thank you for taking the time to post this review.

November 21, 2012

Dealership Rating

My family has been coming to Smythe Volvo since 1971. From start to finish the entire experience of buying and servicing a vehicle is a joy. They treat you as part of the family, always know your name, More

by swirth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 21, 2012

Smythe Volvo Cars responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

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