Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 49

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

Write a Review

537 Reviews of Tom Coward

April 09, 2013

Dealership Rating

I cannot say enough positive things about my experiences with the team at Smythe Volvo. I just picked up my new car a few days ago & they even make the experience of getting a new car pleasant. This is my More

by susiemac526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Craig Melquist, Nick Pavano, Tony Plesh, Tom Rzasa

Apr 16, 2013

Smythe Volvo Cars responded

Returning customers are the highest form of recommendation a business can have. We thank you for your continued patronage and look forward to your first service visit.

March 01, 2013

Dealership Rating

It is always a pleasure to deal with Tom and Tony. Dealing with them assures us that work will be performed well. They have always taken good care of our Volvos and have also given reasonable suggesti More

by ignaciomartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Plesh

Mar 01, 2013

Smythe Volvo Cars responded

Mar 01, 2013

Smythe Volvo Cars responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

Mar 02, 2013

Smythe Volvo Cars responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. I am glad that Tony and Tom were able to take care of your needs to the high level we have come to expect from them. Thanks for taking the time to send in this positive review.

March 01, 2013

Dealership Rating

We have owned our Volvo car since 2007 and had it serviced there ever since. They are such a pleasure to work with. I have occasions where if they didn't have a loner available they have driven me to More

by akhsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Bergamo

Mar 02, 2013

Smythe Volvo Cars responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

February 27, 2013

Dealership Rating

Excellent service and quick turn around. Brought the car in without a service appointment and the battery was changed with no problem. Much appreciated. Thanks More

by jcc1159
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2013

Smythe Volvo Cars responded

We are glad that we could provide you with a quick turn around for your battery. We do our best to accomadate unexpected service issues. Thank you for your kind review

February 24, 2013

Dealership Rating

Excellent customer focused service every time we visit. Tom and Nick went out of their way to welcome us, explain the service and they made sure we were completely satisfied. More

by pnccmrm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Pavano

Feb 24, 2013

Smythe Volvo Cars responded

Thank you for this response. Just doing the basic things well is what many customers are looking for. We will always strive to provide this level of service. We'll see you time in.

February 20, 2013

Dealership Rating

Smythe makes buying a car an adventure and a pleasure. Kevin Flanagan orchestrates a great staff with honesty as a watchword, very unusual for a car dealer. Smythe Volvo reinforces all the great things More

by georgeking1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan , Stephen Bergamo, Alex Kattwinkel

Feb 20, 2013

Smythe Volvo Cars responded

What a testament to the product and our dealership! It is rewarding to see customers like you who have purchased multiple Volvos from us. It is a vote of confidence. We are truly grateful for you loyalty and the time you have taken to fill out this survey.

January 17, 2013

Dealership Rating

Great service for an old, but great shape '98 V70. Service/parts were great in trying to keep the costs down as much as possible. More

by lillardpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson

Jan 18, 2013

Smythe Volvo Cars responded

Thank you. We do pride ourselves on providing outstanding service. We strive to provide this level of service to all our customers. We appreciate your taking the time to submit this review. It makes our job rewarding.

January 16, 2013

Dealership Rating

Great service as ever. They are always friendly, polite, helpful and efficient. They are happy to suggest ways to save money by not doing non-essential maintenance work. More

by Georgina comrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2013

Smythe Volvo Cars responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

January 11, 2013

Dealership Rating

We relocated to NJ from South Florida and have a leased Volvo XC90. Smythe Volvo has provided us with excellent service for our required and complimentary periodic service. The great service and professi More

by jldasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 11, 2013

Smythe Volvo Cars responded

Thank you. We are proud to be a part of the Volvo family too and we hope it shows in all of our employees. Customers like you make our job easier. We appreciate you taking the time to send in this response. See you next time in.

December 28, 2012

Dealership Rating

The Smythe Volvo service department has again delivered another outstanding service experience. My 2008 XC70 was making a "funny" noise. I had at first attributed it to my imagination, but later when other More

by mkrmkr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 28, 2012

Smythe Volvo Cars responded

You are welcome. If it is a troublesome noise or just routine maintenance we try to put ourselves in the your shoes. Noises can really drive a person crazy so important that we do all we can to make them go away. Thank you for taking the time to submit this response. Have a Happy New Year!

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