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Tom Coward
533 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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533 Reviews of Tom Coward
November 21, 2013
Been a Smythe customer since 1996. Currently driving 3 Volvo's from Smythe. Would not consider any other dealership based on great past experiences with this dealership. Volvo's from Smythe. Would not consider any other dealership based on great past experiences with this dealership. More
by pnccmrm
Other Employees Tagged: Chris Henriksen, Nick Pavano
November 16, 2013
I was a last minuet schedule and they accommodated me. I also was pleased to get a loner car too so I could go to work. It was suppose to be a quick service but they pointed out a few things to me that nee also was pleased to get a loner car too so I could go to work. It was suppose to be a quick service but they pointed out a few things to me that needed to be replaced and they handled all that day. Thank you. More
by Smythvolvo
Other Employees Tagged: Doug MacAdam , Brad Merchant
November 14, 2013
I have had 3 volvos and all have been serviced at Smythe and never once have I had a bad experience. They go out of their way to accommodate you and they thoroughly explain all of the work that needs to be and never once have I had a bad experience. They go out of their way to accommodate you and they thoroughly explain all of the work that needs to be done including giving you options. The service center is extremely clean and so is your car when you get it back. I live 45 minutes away and while there are closer dealers I still go to Smythe. More
by eamoroso
October 25, 2013
Staff was very professional, courteous and helpful. Knew their cars and their customers. The car service lanes for incoming customers was very thoughtful. Loaner car program was great. their cars and their customers. The car service lanes for incoming customers was very thoughtful. Loaner car program was great. More
by ptrkj
Other Employees Tagged: Doug MacAdam
October 08, 2013
Your car needing service is a fact of life - how it is handled is not. That is a matter of an attentive customer relationship, accomodating scheduling, technical capability, experience, and follow-throug handled is not. That is a matter of an attentive customer relationship, accomodating scheduling, technical capability, experience, and follow-through. It's really something - to be able to look forward to a service appointment with the optimism of satisfying results all around. Thanks Smythe Volvo, for getting it all done. More
by peterstagl
October 01, 2013
Took my car in for routine maintenance covered under the warranty. I told Tom that the lettering on my Volvo emblem had peeled off, which was an fix for them. Also had a problem with my keyfob, which they warranty. I told Tom that the lettering on my Volvo emblem had peeled off, which was an fix for them. Also had a problem with my keyfob, which they were able to solve. I was originally going to wait at the dealership for them to complete my service, however, Tom offered me one of their loaner cars as they knew it would be a bit of a wait. The 37,500 maintenance interval went smooth and had no additional problems with the car. I have previously worked with Nick Pavano, both he and Tom do a terrific job. Thanks Smythe Volvo! More
by eandalis
July 19, 2013
Excellent experience, as usual. My car went in for 45k service. Loaner car was clean and gassed up. Tom connected with me during the day to let me know the status of the car. He clearly explained all i service. Loaner car was clean and gassed up. Tom connected with me during the day to let me know the status of the car. He clearly explained all issues to me when the car was picked up. More
by tmmcgovern
June 28, 2013
As usual I received prompt attention when I called for service on my Volvo S60. Aside from the regular maintenance interval, I had some questions about software upgrades and other small details. It's alwa service on my Volvo S60. Aside from the regular maintenance interval, I had some questions about software upgrades and other small details. It's always good to have your car up to snuff - no matter how small the issue, because that contributes to the feeling of reliability and safety that you chose Volvo for in the first place. The second half of that choice is the service provided to keep you happily rolling. THAT'S what I have come to rely on at Smythe, and that's what continues to be provided. Thanks to all at Smythe for another year of safe and comfortable motoring. More
by peterstagl
June 27, 2013
My wife experienced the illumination of a "generator malfunction light" shortly after packing the car for a significant trip. We called Smythe immediately and informed them of the issue. They worked us malfunction light" shortly after packing the car for a significant trip. We called Smythe immediately and informed them of the issue. They worked us in within 45 minutes of our call (mid-day!) and had her on her trip in another hour after troubleshooting and updating software. This is the level of service we have come to expect from Smythe and indicative of why we have bought several cars there. More
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