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Tom Coward
536 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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536 Reviews of Tom Coward
March 12, 2014
Smythe Volvo has been my car dealer since 1978. The service department is a major factor for my loyalty. All the people I have had experience with have been considerate, friendly, and competent..I feel service department is a major factor for my loyalty. All the people I have had experience with have been considerate, friendly, and competent..I feel that the money i have spent on servicing my car has been worth the cost. My 2004' S 80 has 124,000 miles and rides very well for the age of the car. My last contact was a short time ago when I was concerned about a possible transmission problem. Service Manager Nick Pavano handled my problem and concern tactfully and assured me that my concern was not an issue of any magnitude. What a relief !!! Thanks Mr. Pavano and Smythe service. More
by counselor76
Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Scott Jackson , Chris Henriksen, Nick Pavano, Tony Plesh, Gary ( don't recall last name )
March 05, 2014
I always get friendly, expert, accommodating, service . ( I checked all the names above of people who I worked with in the past.) Today, especially, with Nick Pavano, it was extremely fast and helpful! this I checked all the names above of people who I worked with in the past.) Today, especially, with Nick Pavano, it was extremely fast and helpful! this was a routine 10,000 miles maintenance, but, still, I couldn't ask for better! More
by jkalichstein
Other Employees Tagged: Sean Flanagan, Doug MacAdam , Nick Pavano, Tony Plesh
February 13, 2014
There has never been a time when I was not 110% satisfied There has never been a time when I was not 110% satisfied with the service I have received at Smythe Volvo. This holds true for both sales and car se There has never been a time when I was not 110% satisfied with the service I have received at Smythe Volvo. This holds true for both sales and car service. All employees are polite , knowledgeable, and willing to be of assistance. I feel comfortable speaking with the service people.They have serviced my car even without an appointment. The service is always timely, and I am promptly informed of any unforeseen problems. A loaner car is always available to me. Curtesy, excellent service, a loaner car and close proximitry to my home and work are priority... therefore I go to Smythe Volvo. I would recommend the dealership without any hesitation. More
by foodrd
Other Employees Tagged: Sean Flanagan, Doug MacAdam , Chris Henriksen, Nick Pavano, Tony Plesh
November 21, 2013
Been a Smythe customer since 1996. Currently driving 3 Volvo's from Smythe. Would not consider any other dealership based on great past experiences with this dealership. Volvo's from Smythe. Would not consider any other dealership based on great past experiences with this dealership. More
by pnccmrm
Other Employees Tagged: Chris Henriksen, Nick Pavano
November 16, 2013
I was a last minuet schedule and they accommodated me. I also was pleased to get a loner car too so I could go to work. It was suppose to be a quick service but they pointed out a few things to me that nee also was pleased to get a loner car too so I could go to work. It was suppose to be a quick service but they pointed out a few things to me that needed to be replaced and they handled all that day. Thank you. More
by Smythvolvo
Other Employees Tagged: Doug MacAdam , Brad Merchant
November 14, 2013
I have had 3 volvos and all have been serviced at Smythe and never once have I had a bad experience. They go out of their way to accommodate you and they thoroughly explain all of the work that needs to be and never once have I had a bad experience. They go out of their way to accommodate you and they thoroughly explain all of the work that needs to be done including giving you options. The service center is extremely clean and so is your car when you get it back. I live 45 minutes away and while there are closer dealers I still go to Smythe. More
by eamoroso
October 25, 2013
Staff was very professional, courteous and helpful. Knew their cars and their customers. The car service lanes for incoming customers was very thoughtful. Loaner car program was great. their cars and their customers. The car service lanes for incoming customers was very thoughtful. Loaner car program was great. More
by ptrkj
Other Employees Tagged: Doug MacAdam
October 08, 2013
Your car needing service is a fact of life - how it is handled is not. That is a matter of an attentive customer relationship, accomodating scheduling, technical capability, experience, and follow-throug handled is not. That is a matter of an attentive customer relationship, accomodating scheduling, technical capability, experience, and follow-through. It's really something - to be able to look forward to a service appointment with the optimism of satisfying results all around. Thanks Smythe Volvo, for getting it all done. More
by peterstagl
October 01, 2013
Took my car in for routine maintenance covered under the warranty. I told Tom that the lettering on my Volvo emblem had peeled off, which was an fix for them. Also had a problem with my keyfob, which they warranty. I told Tom that the lettering on my Volvo emblem had peeled off, which was an fix for them. Also had a problem with my keyfob, which they were able to solve. I was originally going to wait at the dealership for them to complete my service, however, Tom offered me one of their loaner cars as they knew it would be a bit of a wait. The 37,500 maintenance interval went smooth and had no additional problems with the car. I have previously worked with Nick Pavano, both he and Tom do a terrific job. Thanks Smythe Volvo! More
by eandalis
July 19, 2013
Excellent experience, as usual. My car went in for 45k service. Loaner car was clean and gassed up. Tom connected with me during the day to let me know the status of the car. He clearly explained all i service. Loaner car was clean and gassed up. Tom connected with me during the day to let me know the status of the car. He clearly explained all issues to me when the car was picked up. More
by tmmcgovern
