Tom Coward | Page 50

To me, this dealership's reputation is based on the professionalism of its service operation. There isn't a person that I haven't worked with and have found everyone to be exceptional. Tom Coward per professionalism of its service operation. There isn't a person that I haven't worked with and have found everyone to be exceptional. Tom Coward personally drove me to the train station and called me twice during the day to go over various car issues. The car is a 1999 and in great shape primarily due to the care given by this dealership. I just leased a Volvo from the dealership because of the experience that my wife has had with her car. This whole operation is first rate. More

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Tom Coward was extremely helpful by explaining the problem clearly and getting the job done promptly. I greatly appreciated being given a lift home after I brought the car in. The attitude of all t problem clearly and getting the job done promptly. I greatly appreciated being given a lift home after I brought the car in. The attitude of all the employees I encountered has been friendly and reassuring. More

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As usual, I am treated as a valued customer, with respect and kindness. Everything is done perfectly and every request is honored. I would not buy another kind of car because of the service given at Smythe. and kindness. Everything is done perfectly and every request is honored. I would not buy another kind of car because of the service given at Smythe. Thank you. Sherry Wang More

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I stopped by Smythe Volvo without having an appointment . I had a low air pressure tire error and thought I would stop by and get air in my tires. They were very thorough. It turns out I had a puncture in m I had a low air pressure tire error and thought I would stop by and get air in my tires. They were very thorough. It turns out I had a puncture in my tire. Had it not been for Smythe Volvo, I would not have known that I had a problem with my tire. You saved me from a potential accident. Thank you Tom and the Smythe Volvo team!!! More

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We are in the middle of hurricane Sandy and your guys called us the night before to be sure we were coming, came in on the day despite weather and were done before noon. Awesome. called us the night before to be sure we were coming, came in on the day despite weather and were done before noon. Awesome. More

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I have purchased seven (7) new Volvo's over the last 13 years from Smythe Volvo and would not consider another dealership. My first Volvo was purchased at another dealership and there is no comparison. T years from Smythe Volvo and would not consider another dealership. My first Volvo was purchased at another dealership and there is no comparison. They, Smythe Volo, treat you like family. Over the many years I have dealt with everyone noted above and they are all courteous, friendly and knowledgeable people. I highly recommend them to friends. More

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Sales folks willing to spend time with me: answering questions, reviewing cars available, test drives - no pressure, and they are readily available to answer questions by phone. Service: Courteous, p questions, reviewing cars available, test drives - no pressure, and they are readily available to answer questions by phone. Service: Courteous, polite, knowledgeable, they explain why actions were taken; they are very efficient at getting me in and out - and the loaner policy is outstanding. Also, I've on occasion dropped of a car *without* an appointment, due to some unexpected issue -- they are *very* accommodating here -- in most cases I got the car back the same day, and in worst case, no more than two or three days. For scheduled service appointments, car is ready when promised, if not sooner; and when I drop off the car, and haven't asked for a loaner, they always ask if I need a ride back home. Overall Volvos have been very reliable for us (driving them exclusively since 1987) - but more than that, it's Smythe that keep us coming back to the brand More

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I'm on my fourth Volvo XC70 and have bought and had them serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially N serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially Nick, Tony, Tom and Doug at the service desk. Everyone is always very pleasant and more importantly helpful. This past winter while I was in Florida having my car servicesd at Germain Volvo in Bonita Springs I was told a needed a sigificant and costly part replaced. While I had confidence in the people at Germain I have more confidence in the people at Smythe, so I immediately got on the phone with them. I had Doug speak with the mechanic at Germain and confirm what needed to done. I worked closely with Kevin, Sean, Doug and Tony to resolve my problem and to minimize the cost of the repair. I wouldn't buy or have my volvo serviced at any other Volvo dealer in New Jersey. More

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We have leased Volvos from Craig since 1993. We are on our tenth car,but who's counting! Our son just bought a preowned Volvo, so we are onto the next generation of Volvo owners.We love Smythe and all the our tenth car,but who's counting! Our son just bought a preowned Volvo, so we are onto the next generation of Volvo owners.We love Smythe and all the people that work there. Tom, Sean,Doug and Nick in the Service Department are the best. They make you feel comfortable asking questions, have no problem explaining what they have done and always have a smile for their customers. The quality of service is unparrelled. Looking forward to many years with Smythe Volvo. More

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My first service for oil change was excellent. Service was completed in a timely manner. Excellent communication with service department especially Tom Coward. Thank you! Paolo was completed in a timely manner. Excellent communication with service department especially Tom Coward. Thank you! Paolo More

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