Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 50

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

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537 Reviews of Tom Coward

December 18, 2012

Dealership Rating

Service staff are very accommodating, competent and timely. I appreciate that you know me, my car and your advice to properly maintain the car. Thank you. More

by shanghai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2012

Smythe Volvo Cars responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

December 11, 2012

Dealership Rating

Smythe and Sean's team provided great service as usual. I took the 2008 XC90 in without an appointment to have a new low-beam unit installed. They took me immediately, found two more lights that needed to More

by timothybarney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan

Dec 11, 2012

Smythe Volvo Cars responded

I am glad to read that you had a good experience. This kind of response is very rewarding. Listening to customers and getting them back on the road quickly is important to us. Thanks for taking the time to submit this positive review.

December 07, 2012

Dealership Rating

I just recently had my car serviced at Smythe Volvo in I just recently had my car serviced at Smythe Volvo in Summit, NJ. and I was completley satisfied with the service I received. Tom Crawford, the More

by lisa morrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2012

Smythe Volvo Cars responded

Completely satisfied is what we aiming for. Tom is a real professional. Thank you for the kinds words. We'll see you next service

December 06, 2012

Dealership Rating

My experiences with Smythe have always been excellent. They know the impotance I place on driving a safe car and I rely on them, and I've never been disappointed. This service was especially important bec More

by sailcore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Plesh

Dec 07, 2012

Smythe Volvo Cars responded

This is the kind of response we want all our customers to have after experiencing our service department. There is no dollar value you can put on safety. I'm glad to hear you passing the safety on to your family. Thank you for taking the time to post this review.

November 21, 2012

Dealership Rating

My family has been coming to Smythe Volvo since 1971. From start to finish the entire experience of buying and servicing a vehicle is a joy. They treat you as part of the family, always know your name, More

by swirth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 21, 2012

Smythe Volvo Cars responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

November 20, 2012

Dealership Rating

To me, this dealership's reputation is based on the professionalism of its service operation. There isn't a person that I haven't worked with and have found everyone to be exceptional. Tom Coward per More

by ACicatiello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Nick Pavano, Tony Plesh, Tom Coward

Nov 20, 2012

Smythe Volvo Cars responded

Thank you. We do pride ourselves on providing outstanding service. We strive to provide this level of service to all our customers. We appreciate your taking the time to submit this review. It makes our job rewarding.

November 19, 2012

Dealership Rating

Tom Coward was extremely helpful by explaining the problem clearly and getting the job done promptly. I greatly appreciated being given a lift home after I brought the car in. The attitude of all t More

by Michael Suhl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2012

Smythe Volvo Cars responded

It’s the simple things done well that keep customers happy. A good explanation of work needed or work performed removes a lot of worry. Tom has been at Smythe Volvo a long time and is a real pro. Thanks for the kind words. We'll see you next service.

November 17, 2012

Dealership Rating

As usual, I am treated as a valued customer, with respect and kindness. Everything is done perfectly and every request is honored. I would not buy another kind of car because of the service given at Smythe. More

by sherry g wang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , sherry wang

Nov 17, 2012

Smythe Volvo Cars responded

Smythe Volvo is truly blessed to have long term customers like you. Your review and kind words are a great reward for the job we do. Thank you for taking the time to post this message.

November 15, 2012

Dealership Rating

I stopped by Smythe Volvo without having an appointment . I had a low air pressure tire error and thought I would stop by and get air in my tires. They were very thorough. It turns out I had a puncture in m More

by Hollyhenman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 15, 2012

Smythe Volvo Cars responded

Tire repair is usually something you cannot plan for in advance. We try always to leave a little room in the day to handle repairs like this. I’m glad we got you back on the road safely. We’ll see you next time around.

October 29, 2012

Dealership Rating

We are in the middle of hurricane Sandy and your guys called us the night before to be sure we were coming, came in on the day despite weather and were done before noon. Awesome. More

by Laavitabile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Tom Rzasa, Service department in full is awesome! We had Tom but not sure which one so chkd both.

Oct 31, 2012

Smythe Volvo Cars responded

That's what we are here for. I'm glad it worked out for you. Thank you for taking the time to post a nice review. We'll see you next service.

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