Tom Coward | Page 51

Sales folks willing to spend time with me: answering questions, reviewing cars available, test drives - no pressure, and they are readily available to answer questions by phone. Service: Courteous, p questions, reviewing cars available, test drives - no pressure, and they are readily available to answer questions by phone. Service: Courteous, polite, knowledgeable, they explain why actions were taken; they are very efficient at getting me in and out - and the loaner policy is outstanding. Also, I've on occasion dropped of a car *without* an appointment, due to some unexpected issue -- they are *very* accommodating here -- in most cases I got the car back the same day, and in worst case, no more than two or three days. For scheduled service appointments, car is ready when promised, if not sooner; and when I drop off the car, and haven't asked for a loaner, they always ask if I need a ride back home. Overall Volvos have been very reliable for us (driving them exclusively since 1987) - but more than that, it's Smythe that keep us coming back to the brand More

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I'm on my fourth Volvo XC70 and have bought and had them serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially N serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially Nick, Tony, Tom and Doug at the service desk. Everyone is always very pleasant and more importantly helpful. This past winter while I was in Florida having my car servicesd at Germain Volvo in Bonita Springs I was told a needed a sigificant and costly part replaced. While I had confidence in the people at Germain I have more confidence in the people at Smythe, so I immediately got on the phone with them. I had Doug speak with the mechanic at Germain and confirm what needed to done. I worked closely with Kevin, Sean, Doug and Tony to resolve my problem and to minimize the cost of the repair. I wouldn't buy or have my volvo serviced at any other Volvo dealer in New Jersey. More

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We have leased Volvos from Craig since 1993. We are on our tenth car,but who's counting! Our son just bought a preowned Volvo, so we are onto the next generation of Volvo owners.We love Smythe and all the our tenth car,but who's counting! Our son just bought a preowned Volvo, so we are onto the next generation of Volvo owners.We love Smythe and all the people that work there. Tom, Sean,Doug and Nick in the Service Department are the best. They make you feel comfortable asking questions, have no problem explaining what they have done and always have a smile for their customers. The quality of service is unparrelled. Looking forward to many years with Smythe Volvo. More

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My first service for oil change was excellent. Service was completed in a timely manner. Excellent communication with service department especially Tom Coward. Thank you! Paolo was completed in a timely manner. Excellent communication with service department especially Tom Coward. Thank you! Paolo More

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As usual, the customer care and quality of service were superb! The work was completed as planned, and although I was given information about more expensive body work options, there was absolutely no pres superb! The work was completed as planned, and although I was given information about more expensive body work options, there was absolutely no pressure to go in that direction. More

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A Great Team. They are very responsive. I have 5 Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/res Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/resolved some very difficult repair problems I have had with two of the older cars. Very valued partners/advisors to myself and my wife. More

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The assigned ratings were given because Sean, Tom, and Doug took the time to listen to my problem, properly diagnose the problem, and effectively correct the problem in a cost efficient and timely manner. Doug took the time to listen to my problem, properly diagnose the problem, and effectively correct the problem in a cost efficient and timely manner. They also went above and beyond to give me one of their personal vehicles to use for a few days while they worked on my car, which allowed me to attend several business meetings and not disrupt my family or business. This dealership consistently goes above and beyond to ensure their customers are completely satisfied and that all of their issues have been properly addressed. More

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This was my first time dealing with Smythe Volvo. I spoke with Gary when making the appointment for the 22,500 mile service for my wifes 2011 S40. He was very helpful. The process only took about 5 m spoke with Gary when making the appointment for the 22,500 mile service for my wifes 2011 S40. He was very helpful. The process only took about 5 minutes...thanks. Tom was the gentlemen that assisted me when dropping off the vehicle. Tom was also very helpful and attentive when I was explaining my concerns regarding excessive road noise at low speeds. Drop off process only took about 5 - 10 minutes. Tom also called me later in the day to fully explain the cause of the road noise issue and the recommended solution. I was able to pick up the car by the requested time. The pick up process took no more than 5 minutes. Both Gary and Tom were very professional when handling my service appointment, which quite honestly, is what is expected when you drive a premium brand automobile. Overall experience was very pleasant and I will be returning to Smythe at the 30k service interval. Well done Gary and Tom. More

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I brought my car in to have a part change. Tom and Nick were very friendly, accommodated me as quickly as possible and overall, made it very easy to do business with them. Thanks. were very friendly, accommodated me as quickly as possible and overall, made it very easy to do business with them. Thanks. More

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Whether I am working with Tom, Nick Doug or Tony to get any issues with the car squared away or just in for a regular service I'm always treated with respect and kept informed of what's going on under the any issues with the car squared away or just in for a regular service I'm always treated with respect and kept informed of what's going on under the hood. Keep up the good work More

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