Tom Ferrigno | Page 7

Overall good experience at this dealership. Its my third car that I have bought there. Cathie Mercado was my salesperson, and I highly recommend her. She is friendly, personable, helpful and Its my third car that I have bought there. Cathie Mercado was my salesperson, and I highly recommend her. She is friendly, personable, helpful and went above and beyond to help me with two issues that arose after I picked up my new car. Cathie provided wonderful customer service. Rebecca who works in service, also great and honest. Going forward I will only deal with her. Tom in finance was also a pleasure to work with. Would highly recommend Cathie and Tom. More

by WUZZZUP76 Verified Customer Verified Customer

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Great experience with Alise and the Security team. It was a hassle free and enjoyable experience. It was a hassle free and enjoyable experience. More

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This is my second grand Cherokee I brought from them great place great peoplethey stand behind there customers great place great peoplethey stand behind there customers More

by janecar Verified Customer Verified Customer

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This is the 3rd car I have lease/purchased from Security! ! The salesman (Especially TJ) are kind, knowledgable, and easy to work with. From start to finish, Security is the best! I will definitely be maki ! The salesman (Especially TJ) are kind, knowledgable, and easy to work with. From start to finish, Security is the best! I will definitely be making Security my first stop when its time to get my son a car!! More

by marauder46 Verified Customer Verified Customer

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Amazing people actually an honest dealership had great inventory and was extremely courteous to me and my business partner as we purchased our third company vehicle. Alise Made this deal happen and Tom to inventory and was extremely courteous to me and my business partner as we purchased our third company vehicle. Alise Made this deal happen and Tom took us home. Thank you, Security Dodge.! More

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Fritz is a great guy to work with, helped us get exactly what we want. And financially Tom was on top of everything. And got us a good deal on our lease. what we want. And financially Tom was on top of everything. And got us a good deal on our lease. More

by njc2son Verified Customer Verified Customer

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Bought my Dodge Ram from Security Dodge. This is the second Ram I purchased from Security Dodge and both experiences have been great from financing to service they’ve been great and when it’ This is the second Ram I purchased from Security Dodge and both experiences have been great from financing to service they’ve been great and when it’s time I’ll be back for my next Ram. More

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My experience in purchasing a used pickup from Security Dodge was far better than the internet lead me to believe it would be and I am SO thankful I ignored the troll reviews. I'm going to write too much i Dodge was far better than the internet lead me to believe it would be and I am SO thankful I ignored the troll reviews. I'm going to write too much in this, so I'll leave the "Too long; didn't read" at the top. Tl;dr - Online reviews were very bad but I gave them a try anyway and I had a solid experience before, during, and after my purchase. I had a minor mechanical issue upon leaving the dealer and they fully stood by the repair in a completely different state. Couldn't be happier with my truck and I wouldn't hesitate to do business with them again. I recently decided to trade in my 2016 Ram 1500 for a newer model and searched extensively for the right truck. After a challenging process with various dealers, I found the truck I wanted at Security Dodge. Despite their poor reviews on Google and Yelp, something nudged me to give them a chance. In our initial conversation, we discussed my trade-in and the new truck, including potential trade-in value and purchase price. I emphasized that since I was driving four hours, I wanted to finalize as much as possible beforehand. They were accommodating, and we agreed on terms which they confirmed via email. Although I felt my trade was slightly undervalued, I acknowledged my perception might be biased. Will Morgan was my main contact, and he showed respect and professionalism throughout the process. He wasn't pushy and handled everything with integrity. Will was knowledgeable about the vehicle and got answers from others when needed. If you can work with a specific salesperson, I recommend Will. They even offered more for my trade-in than initially quoted, which was a pleasant surprise. Overall, my experience was very good, around 4.5 stars. However, I was surprised by the inappropriate language in the showroom, especially with children present. It wasn't rampant, but I heard staff use the F-word multiple times. Also, my son and I had a good laugh when a manager told a staff member they couldn't nap in a showroom car hahaha. The only other minor issue was the time it took to complete the sale. As an out-of-state buyer, there might have been additional steps, but we arrived at 10 am and didn't leave until around 6 pm due to a mechanical issue. Although not their fault, they tried to expedite the process which leads into the next reason I was so happy with them. While I was having my financing meeting (very easy and straight forward by the way), they were prepping the truck for my departure and discovered that the AC was not functioning properly. At this point, it was around 4pm on a Saturday so all the service folks left a while ago and options were limited. Will and Anthony Capanelli tried for a while to charge the AC lines and get me running, but around 6pm it was time to wrap it up. They generously offered to get me a hotel so they could fix it, but I had to decline and drive home. We agreed on a proposed solution to go to a local dealer and they would cover the repair. Fast forward two weeks and my truck is fully functional and cold again! During the whole process, Michelle Scalise stayed in contact with me via email and ensured I was fully taken care of until I told her the truck was fixed. If you're hesitating on purchasing a vehicle through Security Dodge, DON'T! They did everything I would hope a car dealer would do before, during, and after a sale. Thank you all for such a great experience! More

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I believe Alise has sold 4 Vehicles to my Family and each time she did a fantastic job. She was very helpful and very knowledgeable in this field. We will continue to recommend Alise and Security Dodge!! time she did a fantastic job. She was very helpful and very knowledgeable in this field. We will continue to recommend Alise and Security Dodge!! More

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Overall had a good experience here and am very happy with my new truck so far. my new truck so far. More

by michaelhansen495 Verified Customer Verified Customer

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