Tom Liddle | Page 40

Smooth Selling @ NE Subaru I seen a car online that I was interested in . Inquired , and was promptly responded to by Jesse online , however before looking I called and spoke wi I seen a car online that I was interested in . Inquired , and was promptly responded to by Jesse online , however before looking I called and spoke with a Sales Rep named Bob . Bob wanted to make sure that this vehicle was definitely still available ( bonus point, because I could see this being used as a get here ploy by a less trustworthy dealership ) , Bob asked if he could call me right back . I scheduled a test drive for later that day. . When I arrive Bob is with another customer so I was greeted by Frank . Frank was genuinely pleasant . He took us on test ride , explaining all the pro's of the car a long the way . When we returned he told us to take a private test ride , and left us alone to discuss . Never hovered , allowed personal space needed for a big decision . Sold !!! We fill out initial PW , because I am returning in two days with payment . Well , the next day payment was situated faster , let him know I would be there in two hours !!! He was extremely generous with his time . Explained EVERYTHING !!! And I mean everything about the car , the perks reward , the service , and mentioned a couple of things I actually hadn't thought of . They seem laid back , they seem ready to accommodate . Bonus for Frank , he didn't ask me to do this review ( as I had been at Imperial Ford ) Genuine person. Finance was concise , efficient and competent . That's very neccasarry for all parties . Give them a look . More

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Always a positive experience! We just purchased our 4th Subaru vehicle from this dealership. Frank is always a pleasure to work with. He is a knowledgeable, thorough, and friendl We just purchased our 4th Subaru vehicle from this dealership. Frank is always a pleasure to work with. He is a knowledgeable, thorough, and friendly salesman! We have always been pleased with the service department as well, as they always work to make sure their customers are happy. Overall, every one of the employees we have worked with has been honest and proved that they truly care about their customers...unlike other car dealerships you go to! More

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Wonderful Staff and Inventory. I stopped by North End Subaru on a Saturday afternoon, just looking to test drive a used Legacy. I met with Tom Sawvelle. While I was only there to se I stopped by North End Subaru on a Saturday afternoon, just looking to test drive a used Legacy. I met with Tom Sawvelle. While I was only there to see if I would like the Legacy, Tom did a great job explaining all the features of the vehicle. He showed me the resale value on the cars and how Subaru rates in Consumer Reports. I soon realized that this was certainly going to be my next car, it was just a matter of picking one out. My husband and I both test drove a new one and a used one. Falling in love with the black on black of the new Legacy, it was going to be a go! Tom was super helpful in getting me exactly what I was looking for in trade in value and price without me telling him where I wanted to be. Tom in finance also did a fantastic job getting me rate that fit my budget. All the pieces just fell together in a very low pressure setting that made this one of the most stress-free buying experiences I have ever had. On a day that I thought I would only be test driving a vehicle, I ended up driving one off the lot and taking it home! Tom was very thorough in showing me all the features of my new car, including setting up the bluetooth for my phone. He walked me through the manuals, the websites that help me maintain my car, set up my first oil change and more. He really made this all very easy. I also wanted to mention, that when I had a question about a certain dash light that had come on, the service department was quick to find the cause and remedy it without any issues. Matt in service was also a pleasure to deal with and I look forward to working with him in the future on the maintenance of my new car. The next time my family needs a car I will certainly look at North End Subaru and Tom to help make the car buying experience a pleasurable one. I will also recommend my friends to this dealership for their quality staff and vehicles. More

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THE BEST DEALERSHIP IN NEW ENGLAND The most pleasant/helpful employees that I have the experience of doing business with. Frank Lajoie, the sales rep, is one of the best/nicest sales p The most pleasant/helpful employees that I have the experience of doing business with. Frank Lajoie, the sales rep, is one of the best/nicest sales people, that I have ever encountered. His pleasant helpful, can do attitude, really puts the customer at ease. Always smiling and eager to give you a handshake and a "THANK YOU FOR THE BUSINESS AND PICKING (SUBARU) TO PURCHASE YOUR NEW VEHICLE." No matter when I am at the dealership, Frank always remembers your name and makes one feel like you are at home. I always look forward to visiting with Frank, when I am at the dealership for service. Tom Liddle, the finance man, is always polite and understanding. He explains the numbers to you in a most pleasant and efficient manner. He reviews everything with you and makes sure that all is understood with respect to the purchase of your vehicle. BOTH ARE A GREAT ASSET TO THE SUBARU FAMILY. More

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Great experience excellent service! I am a first time car buyer and everyone here was so helpful! They helped me pick exactly what I wanted and made the experience very stress less and e I am a first time car buyer and everyone here was so helpful! They helped me pick exactly what I wanted and made the experience very stress less and easy. I highly recommend them and would definately buy my next car here again! -Jenny More

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Hassle free car buying experience! I was referred to this dealership by a friend who recently bought and had a great experience. Tom Sawvelle (sales) and Tom Liddle (Finance) were prof I was referred to this dealership by a friend who recently bought and had a great experience. Tom Sawvelle (sales) and Tom Liddle (Finance) were professional and respectful. They never applied pressure or typical car dealer tactics to force a sale. I bought the new CrossTrek and love it. Both Toms even came in on their day off to deliver my car so I wouldn't be inconvenienced. Highly recommended! More

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I really do love my Subaru! We are loyal North End Subaru fans... and Greg has just helped us purchase our 3rd Subaru. When my beloved 2003 Outback literally died a few weeks bac We are loyal North End Subaru fans... and Greg has just helped us purchase our 3rd Subaru. When my beloved 2003 Outback literally died a few weeks back, Greg patiently took us through a smooth transition from, "Oh, no! I can't live without my Outback!" to what would really suit our needs. Greg took the care and time to show us all our options and educated us on all the new innovations on newer Subarus. I must admit I Love my new 2016 Outback and appreciate all the time Greg took to teach me how to use the Starlink and other safety and entertainment features. As always, Tom smoothly took us through all the paperwork. We have been bringing our cars to North End for years for service. Even when it's an "emergency" on a Saturday afternoon, they have always taken care of us in a friendly and professional manner. More

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Best car buying experience This was the smoothest buying car experience ever. Zero pressure, honest and transparent price point, willing to go the extra mile to get me to the nu This was the smoothest buying car experience ever. Zero pressure, honest and transparent price point, willing to go the extra mile to get me to the number I was looking for. Frank was great. Highly recommended! More

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Purchased Two New Subarus - Great Experience! Five Stars, well-earned! We purchased a new Subaru Forrester from North End Subaru last year. That sales experience was so positive that, one year l Five Stars, well-earned! We purchased a new Subaru Forrester from North End Subaru last year. That sales experience was so positive that, one year later, we have just now purchased a new Subaru Outback Premium from this dealership. We found our salesman for both car purchases, Frank Capoccia, to be highly knowledgeable, very honest and personable, and refreshingly straightforward. Price negotiations for both new cars were completed in only a few minutes; we got a very reasonable price in both cases, and there was no hint of the pricing rope-a-dope that one often experiences with car dealers. Buying a new car should be an exciting and pleasurable experience, as it is at North End Subaru, not an ordeal, as occurs with many other dealerships. More

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Awesome Experience I leased a Forester with Tom Sawvelle, sales. He was kind, patient and knowledgeable. He walked me through multiple purchase scenarios explaining th I leased a Forester with Tom Sawvelle, sales. He was kind, patient and knowledgeable. He walked me through multiple purchase scenarios explaining the different rates and payments between vehicles with ease and understanding. After choosing the right path for me, I worked with Tom Liddle, Business Manager. He guided me the rest of the leasing process and got me on the road with a new Subaru. All the folks at North End Subaru are fantastic providing small town service with a smile. I cannot recommend the highly enough. If you are interested in a Subaru, go the extra distance to North End Subaru in Lunenberg, it’s worth the drive. More

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