Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 33

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

September 17, 2022

Dealership Rating
Employee Rating

Fantastic service and help from everyone, especially Thomas Lood and Eddie Garcia my service reps. More

by JOHN@RAYNORDOOR.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

September 16, 2022

Dealership Rating
Employee Rating

The service reps are courteous and helpful. Everything is clearly explained. Excellent follow-up. Great atmosphere. More

by lewsmailbox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heather Dockins

September 16, 2022

Dealership Rating
Employee Rating

Efficient and friendly service. Knowledgeable advisor who offers honest advice. Communication was consistent and service was completed as quickly as possible. More

by JLS_02114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 16, 2022

Dealership Rating
Employee Rating

Tom is knowledgeable and friendly and provided constant updates while the vehicle is being serviced. More

by aditya.jampana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 13, 2022

Dealership Rating
Employee Rating

Tom Lood is amazing! He is always so informative and patient. I always have a good experience coming to get car services here! More

by lkach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 11, 2022

Dealership Rating
Employee Rating

Tom Lood at Autohaus provided excellent service. Informative, conscientious, responsive. He represents Autohaus extremely well More

by MARK_MITCHELL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

September 10, 2022

Dealership Rating
Employee Rating

AUTOHAUS point of service from beginning to end is “simply the best “. I continue to appreciate the quality, their professionalism and personal attention they provide. More

by MJBRBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 08, 2022

Dealership Rating
Employee Rating

Excellent in every respect since the very nice lady receiving you as you arrive until the very end. Ken Dunaway is extremely helpful, always going the extra mile and a real gentleman. More

by GERARDORIBEIRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway, Cindi Link , Heather Dockins

September 02, 2022

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Employee Rating

My car appointment was on time, service manager was informative and friendly, and the car was washed and looked great after my service (even the floor mats looked great)! More

by kosherlock5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 24, 2022

Dealership Rating
Employee Rating

Tom has consistently taken excellent care of me and my E350. I feel like he is honest and does not try to upsell unneeded repairs. He had my loaner ready at the beginning of the day and my bill ready for More

by EGG4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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