Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 35

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

July 14, 2022

Dealership Rating
Employee Rating

The service provided by Tom was courteous and professional. He completed the work in the time frame we discussed. His expertise was apparent in guiding the work at all stages. More

by JOSHUABARRAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 13, 2022

Dealership Rating
Employee Rating

Tom Lood, as usual was very helpful and courteous. I don't think that the service department looked at my car as soon as they said they would, and as a result, I had to leave it over night. More

by WHAGENAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 13, 2022

Dealership Rating
Employee Rating

Service was great Tom Lood was great and keep me informed all the way so I won’t go any other place More

by CNT1800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 09, 2022

Dealership Rating
Employee Rating

Tom is super at service and attitude! Always willing to help--great communicator by phone and in person! More

by JACKSON2439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 08, 2022

Dealership Rating
Employee Rating

Tom was great and efficient. He got me in and out quickly and was very communicative. More

by kati1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 07, 2022

Dealership Rating
Employee Rating

Always a great experience at Autohaus. Eddie is terrific. I live 5 minutes from Knauz and 1/2 hour from Autohaus but will only service at Autohaus based on past experiences with both deal More

by Jbwz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 05, 2022

Dealership Rating
Employee Rating

always have a great experience as a customer! the staff and everybody treat you like family.my service advisor Tom takes great care of m e and gets the job done with a smile. staff is polite, we More

by AZENEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link , Danna Almodovar, Nick Gioulos

July 05, 2022

Dealership Rating
Employee Rating

Cindi is the best. Always helpful and knows so much about the tech part of my car More

by M-BADGLEY
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

July 04, 2022

Dealership Rating
Employee Rating

The service department communicates really well and shows concern, and explains everything they are going to do with your car. More

by PBlock
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Maniatis

July 01, 2022

Dealership Rating
Employee Rating

I absolutely love the service and how Tom makes me feel valued. I highly recommend and will definitely continue to come back More

by c.alexis.gonzalez
Recommend Dealer
Yes

Other Employees Tagged: matthew

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