Tom Lood | Page 43

Tom was great - helped me with my issue and suggested additional work that was coming due be completed at the same time. additional work that was coming due be completed at the same time. More

by BRIAN.TENNER Verified Customer Verified Customer

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Tom is one of the best service advisors at your facility. Keep it up Tom! Keep it up Tom! More

by markstan Verified Customer Verified Customer

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Took my car in for service last week. The service rep was great ! Got a loner and had my car back within a few hours. great ! Got a loner and had my car back within a few hours. More

by NANCYBLANKSTEIN Verified Customer Verified Customer

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Efficient and timely with 30,000 mile service performed & offered a complimentary rental car for additional work performed. offered a complimentary rental car for additional work performed. More

by DB Verified Customer Verified Customer

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This is a consistently great service, high touch dealership; I am very pleased with just about everything but the high expense (no surprise; this is my 3rd Mercedes vehicle) and the horrible car was dealership; I am very pleased with just about everything but the high expense (no surprise; this is my 3rd Mercedes vehicle) and the horrible car wash facilities, or lack thereof. It could not be much slower or less convenient. Tom Lood has been exceptionally good. More

by THANDLER Verified Customer Verified Customer

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Tom was friendly and no nonsense when I brought my car in. All was fixed quickly with a smile. Great communication. in. All was fixed quickly with a smile. Great communication. More

by PABULS Verified Customer Verified Customer

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Excellent service. Good communication and quality work. I live 10 minutes from Knauz and 30 minutes from Autohaus but always go to Autohaus due to the people and quality of work. Thanks. I live 10 minutes from Knauz and 30 minutes from Autohaus but always go to Autohaus due to the people and quality of work. Thanks. More

by Jbwz Verified Customer Verified Customer

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I appreciated getting in and getting the car done in a few hours. The basic service work was fine. It would be a good idea to add mask signs in the waiting room. There were people there who wouldn't w few hours. The basic service work was fine. It would be a good idea to add mask signs in the waiting room. There were people there who wouldn't wear a mask. If I had it to do over again I would not wait for the car or have taken the loaner just to get out of the dealership. More

by WMG105 Verified Customer Verified Customer

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They were very nice, honest and thorough. They provided me a loaner during the service and completed the service quickly. They didn’t try to upsell me on a bunch of unnecessary services like some places do me a loaner during the service and completed the service quickly. They didn’t try to upsell me on a bunch of unnecessary services like some places do. Very pleasant experience. More

by AMYPEA Verified Customer Verified Customer

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Fantastic service. My service advisor, Tom Lood is great. I will continue to bring my car to Autohaus. great. I will continue to bring my car to Autohaus. More

by brettnovack Verified Customer Verified Customer

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