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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
March 24, 2020
The Service Dept is great- especially Tom Lood! Tom is responsive to any needs and problems that I have with my E 350. He is friendly, smart and so eager to get things taken care of quickly and correctly! responsive to any needs and problems that I have with my E 350. He is friendly, smart and so eager to get things taken care of quickly and correctly! Tom is the BEST!! More
by ABBYELK
Verified CustomerOther Employees Tagged: Michael Koury, Mike Mesic
March 19, 2020
Service Visit Great job! Tom was very helpful and kept me up-to-date on the status of my service as well as explained what was needed and why. Great job! Tom was very helpful and kept me up-to-date on the status of my service as well as explained what was needed and why. More
by steve.schick
March 18, 2020
Great customer sales experience from Nick., Tom in service is always dependable and great communication. This is my second car from Nick. Thanks again for everything. service is always dependable and great communication. This is my second car from Nick. Thanks again for everything. More
by AIMEESK1
Other Employees Tagged: Nicholas Maniatis, Mike Mesic
March 12, 2020
Work Well Done Although it took a little longer than expected the work was well done.. They went out of their way to have it done correctly WCI Although it took a little longer than expected the work was well done.. They went out of their way to have it done correctly WCI More
by WIEUTER
March 12, 2020
A5 plus right front tire issue. Tom Lood,as always, was completely professional and understood my issues and had them rectified on a timely basis. Tom is always very professional an Tom Lood,as always, was completely professional and understood my issues and had them rectified on a timely basis. Tom is always very professional and pleasant. It is a pleasure woking with him. Hew is the reason I continue to bring my car to Autohaus for service. More
by ROLEXBOB
Other Employees Tagged: A young lady, who's name I do not remember was very professional and pleasant. She worked with me as I rreceived my loaner.
January 30, 2020
Tom Lood’s customer service and prompt communication was outstanding. Highly informative, very personable, and a great brand ambassador! It’s this type of service that sets Autohaus on Edens apart from the outstanding. Highly informative, very personable, and a great brand ambassador! It’s this type of service that sets Autohaus on Edens apart from the rest. More
by Enrico C. Asidao
January 30, 2020
OUTSTANDING SERVICE I recently had the car serviced by Autohaus on Edens due to a recall, and Mr.TOM LOOD was once again THE VERY BEST !!! He made everything very easy fo I recently had the car serviced by Autohaus on Edens due to a recall, and Mr.TOM LOOD was once again THE VERY BEST !!! He made everything very easy for me, from setting up a loaner, keeping me informed about the process, having the car ready as promised and making sure the car was clean after service. Thank you again for an excellent experience !!! More
by Eugene Catana
January 28, 2020
I was warmly welcomed early morning by Cindi, then written up perfectly by Tom, Service Manager. Work was performed in time expected and the car wash in the middle of winter is the greatest. Best of a written up perfectly by Tom, Service Manager. Work was performed in time expected and the car wash in the middle of winter is the greatest. Best of all, I worked with Amanda to get my Android auto working perfectly. Amazing dealership! More
by RICKLEPOW
Other Employees Tagged: Cindi Link , Amanda!!!
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