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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
March 12, 2020
Work Well Done Although it took a little longer than expected the work was well done.. They went out of their way to have it done correctly WCI Although it took a little longer than expected the work was well done.. They went out of their way to have it done correctly WCI More
by WIEUTER
Verified Customer
March 12, 2020
A5 plus right front tire issue. Tom Lood,as always, was completely professional and understood my issues and had them rectified on a timely basis. Tom is always very professional an Tom Lood,as always, was completely professional and understood my issues and had them rectified on a timely basis. Tom is always very professional and pleasant. It is a pleasure woking with him. Hew is the reason I continue to bring my car to Autohaus for service. More
by ROLEXBOB
Other Employees Tagged: A young lady, who's name I do not remember was very professional and pleasant. She worked with me as I rreceived my loaner.
January 30, 2020
Tom Lood’s customer service and prompt communication was outstanding. Highly informative, very personable, and a great brand ambassador! It’s this type of service that sets Autohaus on Edens apart from the outstanding. Highly informative, very personable, and a great brand ambassador! It’s this type of service that sets Autohaus on Edens apart from the rest. More
by Enrico C. Asidao
January 30, 2020
OUTSTANDING SERVICE I recently had the car serviced by Autohaus on Edens due to a recall, and Mr.TOM LOOD was once again THE VERY BEST !!! He made everything very easy fo I recently had the car serviced by Autohaus on Edens due to a recall, and Mr.TOM LOOD was once again THE VERY BEST !!! He made everything very easy for me, from setting up a loaner, keeping me informed about the process, having the car ready as promised and making sure the car was clean after service. Thank you again for an excellent experience !!! More
by Eugene Catana
January 28, 2020
I was warmly welcomed early morning by Cindi, then written up perfectly by Tom, Service Manager. Work was performed in time expected and the car wash in the middle of winter is the greatest. Best of a written up perfectly by Tom, Service Manager. Work was performed in time expected and the car wash in the middle of winter is the greatest. Best of all, I worked with Amanda to get my Android auto working perfectly. Amazing dealership! More
by RICKLEPOW
Other Employees Tagged: Cindi Link , Amanda!!!
January 28, 2020
My Service Tom Lood is our service advisor for our 2 Mercedes automobiles. He is always helpful, honest and knowledgable. I appreciate his suggestions and advic Tom Lood is our service advisor for our 2 Mercedes automobiles. He is always helpful, honest and knowledgable. I appreciate his suggestions and advice and will continue to depend on his expertise. More
by MIAC
January 27, 2020
The service experience was excellent. I could not be happier. I feel like Mercedes Autohaus was loyal to me as one of their customers. Autohouse Edens is my preferred service center although it is not t happier. I feel like Mercedes Autohaus was loyal to me as one of their customers. Autohouse Edens is my preferred service center although it is not the closest service Center to my home More
by RANA.ABRAHAM
January 27, 2020
Tom Lood in the Service Dept is the example of delivering the best customer service. He takes the time to make sure that my experience in getting my cars serviced is always postive. the best customer service. He takes the time to make sure that my experience in getting my cars serviced is always postive. More
by OKSHMOK5007
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