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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
April 20, 2020
Autohaus has a great service department. Tom is super knowledgeable and easy to work with. During this time of the Corona virus I was hesitant to bring my car on for service but they made me feel very co knowledgeable and easy to work with. During this time of the Corona virus I was hesitant to bring my car on for service but they made me feel very comfortable doing so. More
by jodi4
Verified Customer
April 18, 2020
Tom Lood Support Hi, I got to your dealership earlier in the week without any appointment as the yellow engine light went on while driving. Tom was in the shop and Hi, I got to your dealership earlier in the week without any appointment as the yellow engine light went on while driving. Tom was in the shop and he made the entire experience seamless, very professional and very friendly. He was very clear in terms of how you would communicate given the difficult times and was also realistic in terms of the next steps. He followed up exactly how he described he would and the service was impecable. Thanks again for the service and the for having such great professionals as Tom. Todd Todorovski More
by TTODOROVSKI
April 15, 2020
Autohous is always top notch service and they treat you with respect. One of the better experiences I have at dealerships from top to bottom. with respect. One of the better experiences I have at dealerships from top to bottom. More
by DCASCIO@sbcglobal.net
Other Employees Tagged: Mary Costello, Nick Gioulos, Nicholas Maniatis
April 09, 2020
During these challenging times, Tom and Ken did an excellent job in the service department. Very professional, knowledgeable and the ability to understand the customer needs are great qualities of the excellent job in the service department. Very professional, knowledgeable and the ability to understand the customer needs are great qualities of the team. More
by Joe C
Other Employees Tagged: Ken Dunaway
April 09, 2020
appointment on time, loaner ready, tech test drive with me. problem identified, mercedes honored warranty with goodwill. it why I drive 25 miles to Autohaus past other MB dealers. me. problem identified, mercedes honored warranty with goodwill. it why I drive 25 miles to Autohaus past other MB dealers. More
by RCZUP
Other Employees Tagged: Matt tech
April 08, 2020
Great service Terrific folks, clear rules of engagement given the CV-19 issues we are all dealing with. I always appreciate the team there, very service-oriented. Terrific folks, clear rules of engagement given the CV-19 issues we are all dealing with. I always appreciate the team there, very service-oriented. More
by PETE.MARINO
April 06, 2020
Replacement front brakes, pads, rotors Tom Lood is great as always. Had all brakes replaced less than a year ago. Noticed problems with front driver’s side when braking. Merced3s replaced t Tom Lood is great as always. Had all brakes replaced less than a year ago. Noticed problems with front driver’s side when braking. Merced3s replaced the 2 front at no charge. More
by SCS2001
April 03, 2020
As usual great effort and patience to bring the issue to a conclusion. Thanks to Eddie following up with Sirius and MBrace. Although currently no solution, we hope there will be one soon. a conclusion. Thanks to Eddie following up with Sirius and MBrace. Although currently no solution, we hope there will be one soon. More
by HV
Other Employees Tagged: Oleg Shmuylovskiy, Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Kevin Crokin, Mike Mesic, Prem Parikh
March 31, 2020
Excellent, personalized and profesional service The Service Specialist that I normally work with (Edmundo "Eddy" Garcia) is Excellent! Always attentive and providing very professional service. He ex The Service Specialist that I normally work with (Edmundo "Eddy" Garcia) is Excellent! Always attentive and providing very professional service. He explains things well and provides proper feedback, as needed. Wonderful asset for this dealer! More
by SALPAL2
Other Employees Tagged: Eddie Garcia
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