Tom Lood | Page 59

During these challenging times, Tom and Ken did an excellent job in the service department. Very professional, knowledgeable and the ability to understand the customer needs are great qualities of the excellent job in the service department. Very professional, knowledgeable and the ability to understand the customer needs are great qualities of the team. More

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appointment on time, loaner ready, tech test drive with me. problem identified, mercedes honored warranty with goodwill. it why I drive 25 miles to Autohaus past other MB dealers. me. problem identified, mercedes honored warranty with goodwill. it why I drive 25 miles to Autohaus past other MB dealers. More

by RCZUP Verified Customer Verified Customer

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Great service Terrific folks, clear rules of engagement given the CV-19 issues we are all dealing with. I always appreciate the team there, very service-oriented. Terrific folks, clear rules of engagement given the CV-19 issues we are all dealing with. I always appreciate the team there, very service-oriented. More

by PETE.MARINO Verified Customer Verified Customer

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Replacement front brakes, pads, rotors Tom Lood is great as always. Had all brakes replaced less than a year ago. Noticed problems with front driver’s side when braking. Merced3s replaced t Tom Lood is great as always. Had all brakes replaced less than a year ago. Noticed problems with front driver’s side when braking. Merced3s replaced the 2 front at no charge. More

by SCS2001 Verified Customer Verified Customer

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It was my first time, and I was impressed whit the seriousness and professionalism from the people who worked on my car, I’ll definitely go back. seriousness and professionalism from the people who worked on my car, I’ll definitely go back. More

by sasa_mardari Verified Customer Verified Customer

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As usual great effort and patience to bring the issue to a conclusion. Thanks to Eddie following up with Sirius and MBrace. Although currently no solution, we hope there will be one soon. a conclusion. Thanks to Eddie following up with Sirius and MBrace. Although currently no solution, we hope there will be one soon. More

by HV Verified Customer Verified Customer

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Excellent, personalized and profesional service The Service Specialist that I normally work with (Edmundo "Eddy" Garcia) is Excellent! Always attentive and providing very professional service. He ex The Service Specialist that I normally work with (Edmundo "Eddy" Garcia) is Excellent! Always attentive and providing very professional service. He explains things well and provides proper feedback, as needed. Wonderful asset for this dealer! More

by SALPAL2 Verified Customer Verified Customer

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The Service Dept is great- especially Tom Lood! Tom is responsive to any needs and problems that I have with my E 350. He is friendly, smart and so eager to get things taken care of quickly and correctly! responsive to any needs and problems that I have with my E 350. He is friendly, smart and so eager to get things taken care of quickly and correctly! Tom is the BEST!! More

by ABBYELK Verified Customer Verified Customer

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Service Visit Great job! Tom was very helpful and kept me up-to-date on the status of my service as well as explained what was needed and why. Great job! Tom was very helpful and kept me up-to-date on the status of my service as well as explained what was needed and why. More

by steve.schick Verified Customer Verified Customer

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Great customer sales experience from Nick., Tom in service is always dependable and great communication. This is my second car from Nick. Thanks again for everything. service is always dependable and great communication. This is my second car from Nick. Thanks again for everything. More

by AIMEESK1 Verified Customer Verified Customer

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