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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
January 28, 2020
My Service Tom Lood is our service advisor for our 2 Mercedes automobiles. He is always helpful, honest and knowledgable. I appreciate his suggestions and advic Tom Lood is our service advisor for our 2 Mercedes automobiles. He is always helpful, honest and knowledgable. I appreciate his suggestions and advice and will continue to depend on his expertise. More
by MIAC
Verified Customer
January 27, 2020
The service experience was excellent. I could not be happier. I feel like Mercedes Autohaus was loyal to me as one of their customers. Autohouse Edens is my preferred service center although it is not t happier. I feel like Mercedes Autohaus was loyal to me as one of their customers. Autohouse Edens is my preferred service center although it is not the closest service Center to my home More
by RANA.ABRAHAM
January 27, 2020
Tom Lood in the Service Dept is the example of delivering the best customer service. He takes the time to make sure that my experience in getting my cars serviced is always postive. the best customer service. He takes the time to make sure that my experience in getting my cars serviced is always postive. More
by OKSHMOK5007
January 21, 2020
Fantastic service.Car service was excellent and Fantastic service. Car service was excellent and timely. I also had use of a new loner vehicle while I waited. I have no negative issues Fantastic service. Car service was excellent and timely. I also had use of a new loner vehicle while I waited. I have no negative issues More
by GCR1959
January 16, 2020
Attentive and timely with service to vehicle Autohaus is always committed to providing their customers with the highest quality service and exceptionally informative service staff. There is never Autohaus is always committed to providing their customers with the highest quality service and exceptionally informative service staff. There is never a bad experience when servicing your vehicle at Autohaus on Edens. More
by MICH7472
December 03, 2019
Excellent service, great environment Work was explained clearly. Additional work is appropriate. Tom is a great person who keeps me updated and ensures that I am comfortable with all the Work was explained clearly. Additional work is appropriate. Tom is a great person who keeps me updated and ensures that I am comfortable with all the work that needs to get done. More
by LCOLLE
November 13, 2019
Perfect I was totally pleased with the responsiveness and helpfulness of Cindi and Tom. They provide unparalleled service and courtesy. They are great ambassa I was totally pleased with the responsiveness and helpfulness of Cindi and Tom. They provide unparalleled service and courtesy. They are great ambassadors for the agency and the brand. More
by JYASTROW
Other Employees Tagged: Cindi Link
November 01, 2019
Great service I love taking my car to this location for service. They are always friendly and thorough. They get you in and out in a timely manner. I love taking my car to this location for service. They are always friendly and thorough. They get you in and out in a timely manner. More
by SMACKOWSKI
Other Employees Tagged: Cindi Link
October 31, 2019
Great service ! Rick Pena and Tom Lood are very professional and knowledgeable. All the work was done as requested and on time. I would highly recommend them. Rick Pena and Tom Lood are very professional and knowledgeable. All the work was done as requested and on time. I would highly recommend them. More
by BGAMSS
Other Employees Tagged: Ricky Pena
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