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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
March 11, 2019
Painless service Was offered a loaner even though I did not have an appointment. As a result, I was not in any hurry to get the work done. Car was returned very clea Was offered a loaner even though I did not have an appointment. As a result, I was not in any hurry to get the work done. Car was returned very clean, with my seat settings and radio station intact! Very happy. More
by LYNNE
Verified CustomerOther Employees Tagged: Cindi Link , Julie Michel
March 11, 2019
Service A I always feel I am a valued customer when I bring my car to Autohaus for service. Tom Lood always makes time for me and his customer service is outs I always feel I am a valued customer when I bring my car to Autohaus for service. Tom Lood always makes time for me and his customer service is outstanding. Tom never rushes me, he has tremendous credibility and it is a pleasure to work with him. Cindi is also so helpful, cheerful and lovely to work with. More
by Jillz_59
Other Employees Tagged: Cindi Link
March 09, 2019
Tom is excellent. Easy to get the job done. Autohaus even reminds you of the services due. I has a loaner to make the job easier and found out 2 new tires were needed Easy to get the job done. Autohaus even reminds you of the services due. I has a loaner to make the job easier and found out 2 new tires were needed. They made it easy. Thanks! More
by STACY10
March 05, 2019
Periodic service I met Tom Loor when I brought my car for service. Tom Loor is very professional, kind, and honest He was in contact with me during the service. eve I met Tom Loor when I brought my car for service. Tom Loor is very professional, kind, and honest He was in contact with me during the service. even though at the service they found a serious problem Tom Loor managed to transfer to warranty saved me a lot of money. he is genuine in every aspect, I honestly recommend working with Tom Loor Yuda Levy More
by levyyuda
March 03, 2019
"Always get great experience when working with To Lood" I have always been treated exceptionally well at the dealership. Tom Lood is truthful, kind and very professional.. I truly recommend working with To I have always been treated exceptionally well at the dealership. Tom Lood is truthful, kind and very professional.. I truly recommend working with Tom Lood. More
by lseman72
March 01, 2019
Honest Tom gave clear recommendations without ambiguity. The Recommendations from Tom Lood felt honest and genuine. Sent pictures of the issues to correspon Tom gave clear recommendations without ambiguity. The Recommendations from Tom Lood felt honest and genuine. Sent pictures of the issues to correspond the issues. Highly recommended. More
by RBEHARA1
March 01, 2019
Excellent service Great communication and attentive staff. I’ve been very pleased with the service department. They are a great team and make the customer feel well t Great communication and attentive staff. I’ve been very pleased with the service department. They are a great team and make the customer feel well taken care of. More
by FRIENDSANDFAUX
Other Employees Tagged: Cindi Link , Julie Michel
February 26, 2019
Thank you Nicholas, Mary, Tom and Amanda for your help. I have given a 5 star rating mainly due to integrity, and the helpfulness of their employees. They are not too pushy and will give you all the time in I have given a 5 star rating mainly due to integrity, and the helpfulness of their employees. They are not too pushy and will give you all the time in the world to make sure you are satisfied. Since I was so happy with the service Nick gave me last time, I made sure I bought my new car from him personally. I found this dealership to be more honest than a previous one that I bought a car from. Amanda makes sure that you know how to handle every technological detail re the car and is more than happy for you to drop in for any questions. From experience, Tom Lood in the service department has taken care of my cars honestly as well as always supplied a brand new loaner. Mary in finance makes sure that you understand completely any charges as well as the assorted deals relating to things like tire warranty. More
by LITIGATORSINC
Other Employees Tagged: Mary Costello, Nicholas Maniatis, Amanda Youkhana
February 25, 2019
Great Service Day! All services done on time, courteous personnel, nice waiting facility. We have been your customers for over 36 years and many vehicles bought. Just en All services done on time, courteous personnel, nice waiting facility. We have been your customers for over 36 years and many vehicles bought. Just enjoyed all our cars very much. The best brand! Thanks. More
by NANCYDUKIC
Other Employees Tagged: Nick Gioulos, Mike Mesic, Julie Michel, Prem Parikh, Ivo Vasilj
February 25, 2019
Professional and helpful Tom Lood continuously provides us professional and highy quality service, which we are always thankful for. We want someone knowledgeable, profession Tom Lood continuously provides us professional and highy quality service, which we are always thankful for. We want someone knowledgeable, professional, friendly and someone that provides us accurate information so we can make informed decisions and Tom is our guy for that. Great work and thanks! More
by GOGGYMAIL
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