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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
March 29, 2019
Thank you I had a few problems upon arriving but Cindy fixed them all. She is kind, caring, amazing and an asset to your dearlership. I drive 3 hours round trip I had a few problems upon arriving but Cindy fixed them all. She is kind, caring, amazing and an asset to your dearlership. I drive 3 hours round trip to have my service done there. Tom initially didn’t think he could fulfill my service appt but then was able to do so and more. I appreciate all the help in taking care of the items needed. More
by HEALTHIERGREEN
Verified CustomerOther Employees Tagged: Cindi Link
March 23, 2019
Great Service I can always count on Tom and the service team to get the job done in a timely and efficient manner. Thanks Tom and the team. I can always count on Tom and the service team to get the job done in a timely and efficient manner. Thanks Tom and the team. More
by PHOTOPATTIE
March 18, 2019
Very helpful. I texted Tom Lood about an error message that appeared in my car. He immediately diagnosed the problem and let me come in to resolve the problem with I texted Tom Lood about an error message that appeared in my car. He immediately diagnosed the problem and let me come in to resolve the problem without an appointment. As a bonus, my car was cleaned and ready for an upcoming trip. More
by bethpommer
March 14, 2019
Service Tom Lood is excellent. He always takes good care of me when I bring my car in. if he sees a scratch on my car he goes out of his way to try to clean Tom Lood is excellent. He always takes good care of me when I bring my car in. if he sees a scratch on my car he goes out of his way to try to clean it up or touch it up to make it appear better. More
by MARIAMOUSIMS
March 14, 2019
Good work Tom Lood is awesome. He is always pleasant and very accommodating. He is very helpful and gets the work done on my car in a very timely fashion. Tom Lood is awesome. He is always pleasant and very accommodating. He is very helpful and gets the work done on my car in a very timely fashion. More
by WHAGENAH
March 12, 2019
Parts replacement went smoothly, and B Service Tom replaced the faulty sun visor and recommended that we perform the B service and brake flush. Everything was done to our satisfaction and we were p Tom replaced the faulty sun visor and recommended that we perform the B service and brake flush. Everything was done to our satisfaction and we were pleased with Tom's customer care. More
by GFKELLYJR
Other Employees Tagged: Cindi Link , Julie Michel
March 11, 2019
I can help you I like the attitude of the people who work at Autohaus. Ken Tom Julie-They are helpful and do their job joyfully. The women especially the taller one I like the attitude of the people who work at Autohaus. Ken Tom Julie-They are helpful and do their job joyfully. The women especially the taller one with a ponytail is very helpful. She has a can do attitude and deserves a commendation. It’s a pleasure to come to your dealership and be helped by people who have a positive attitude. More
by RHORWITCH
Other Employees Tagged: Ricky Pena, Eddie Garcia, Ken Dunaway, Cindi Link , Julie Michel, Amanda Youkhana
March 11, 2019
Service A 2018 Mercedes S430 Tom Lood is a great help whenever I bring my car in. He is friendly, informative, and gives regular updates. I enjoy working with him Tom Lood is a great help whenever I bring my car in. He is friendly, informative, and gives regular updates. I enjoy working with him More
by JMCBRIDE1
March 11, 2019
It was great! Tom was very accommodating in setting up the appointment and everyone was efficient and friendly. I would recommend the prepaid service option. It m Tom was very accommodating in setting up the appointment and everyone was efficient and friendly. I would recommend the prepaid service option. It makes it very convenient. More
by debbieackerman2
March 11, 2019
Didn’t even start working on my car until the next day Made appointment weeks in advance, brought car in at 9:15 am, heard nothing until after 5:00 pm, was told they hadn’t looked at my car yet. Made appointment weeks in advance, brought car in at 9:15 am, heard nothing until after 5:00 pm, was told they hadn’t looked at my car yet. More
by GERALD F
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