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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
February 20, 2019
Service Tom was efficient and helpful. Car was done when promised and everything was explained throughly. Car was cleaned and everyone involved were professio Tom was efficient and helpful. Car was done when promised and everything was explained throughly. Car was cleaned and everyone involved were professional and very helpful More
by SHANNA114
Verified Customer
February 20, 2019
My New Mercedes This is my third lease from Autohaus. I’ve worked with the salesman Josh Weil prior to this current lease and he has been extremely helpful and made m This is my third lease from Autohaus. I’ve worked with the salesman Josh Weil prior to this current lease and he has been extremely helpful and made my experience very pleasant. Service department is excellent as well. Mike in finance was a pleasure to work with as well. My thanks to all for making my new car experience the absolute best. More
by LBAKER230
Other Employees Tagged: Mike Mesic, Joshua Weil
February 16, 2019
Service I left my car for service at Autohaus On Edens few minutes later I got Welcome text from Tom Rood. On the same day Tom Rood informed me that t I left my car for service at Autohaus On Edens few minutes later I got Welcome text from Tom Rood. On the same day Tom Rood informed me that the technicians fond oil leak and they need to take apart the differential. he kept me update every step of the way until the job was done, Got my car repaired clean and shiny like new, For the differential and the other parts Tom Rood did multiple efforts to attach the work under the warranty, What a great guy saved me a lot of money, Wonderful service!!! More
by levyyuda
February 10, 2019
Service Experience My car made a screeching noise when reversing while braking, so I scheduled an appointment and took it in. Tom was very kind, and the service was comp My car made a screeching noise when reversing while braking, so I scheduled an appointment and took it in. Tom was very kind, and the service was completed the next day by when they said it would be done. I was contacted several times asking if everything was okay and if I needed anything else. Great experience as always and would strongly recommend this dealership. More
by JUSTINKWON9
February 08, 2019
Excellent! Tom was incredibly friendly and efficient - amazing service and i would happily recommend Nothing was an issue and I really enjoyed the experience. Tom was incredibly friendly and efficient - amazing service and i would happily recommend Nothing was an issue and I really enjoyed the experience. will be back More
by BRADVIS
February 07, 2019
The service job was performed excellently The fast and detailed service definitely met with my expectations. Tom was friendly and made sure everything I requested was fulfilled. I appreciate h The fast and detailed service definitely met with my expectations. Tom was friendly and made sure everything I requested was fulfilled. I appreciate his conscientiousness! More
by TSHIN
February 06, 2019
Cindi did a great job helping me get a tow and a loaner on a verytough weather day. She was friendly and through. A great employee. Thanks!!!! get a tow and a loaner on a verytough weather day. She was friendly and through. A great employee. Thanks!!!! More
by PETEANDTAMMYWISSINGER
Other Employees Tagged: Cindi Link
February 06, 2019
great responsiveness and service Tom is the best service provider i know; everything is explained well, my time is never wasted, and he manages expectations well. I would recommend hi Tom is the best service provider i know; everything is explained well, my time is never wasted, and he manages expectations well. I would recommend him to anyone i know More
by JOSHUA.BURDEN
Other Employees Tagged: Cindi Link
February 03, 2019
Tom Lood is a Rock Star Tom is the entire reason I use you to do service. He is simply the very best in customer service. He is timely, professional, fun, sincere, helpful, t Tom is the entire reason I use you to do service. He is simply the very best in customer service. He is timely, professional, fun, sincere, helpful, thorough and smart. Tom gets me in and out of the door quickly so I can get on with my day. He covers everything well, and when he calls for updates it is always clear, helpful and detailed. Even if I get bad news - like more service needed - Tom makes is so much less painful! I cannot over state how lucky you are to have Tom. I trust him with my car completely and know he has my interests at heart. Tom always goes the extra mile and takes such pride in doing an A+ job! Ann Carey More
by ADCAREY
Other Employees Tagged: Cindi Link
February 01, 2019
Routine maintenance As always, Autohaus did a great job and was most accommodating. My car was in for routine service during the recent "polar vortex". My service advis As always, Autohaus did a great job and was most accommodating. My car was in for routine service during the recent "polar vortex". My service advisor told me to text him before I came to pick up my car and they would pull it up front and warm it up before I arrived. When I got there, it was warm and toasty and even my seats had been warmed. More
by SMonaghan
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