Tom Lowther | Page 2

Easy scheduling, great seating in the waiting room, Accurate estimates and wait times, great service advisors and sales team. Accurate estimates and wait times, great service advisors and sales team. More

by kkchristian Verified Customer Verified Customer

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I called the service department twice before my service appointment. The first time was to make sure they could service my vehicle and Peter was very helpful and provided all the information I needed. The appointment. The first time was to make sure they could service my vehicle and Peter was very helpful and provided all the information I needed. The second time I called to set the appointment. While on the second call, the rep advised I come in two days later to make sure the service department had the parts. I took her advised and set the appointment. Today I went in and Tom said my appointment was not entered correctly, they didn’t have the parts and the price Peter quoted me was incorrect. Tom told me I was quoted aftermarket parts and only half of the parts I needed for the job. Tom said the call center didn’t do store my appointment details correctly and that the parts would need to be ordered and I would need to wait while he figured it out. I thought that was odd since I needed and wanted OEM Toyota parts! Tom called parts and didn’t get the information. Tom called again and didn’t get the information. Tom then ordered his breakfast with the shuttle driver before getting back to me. Tom then walked to parts and still didn’t have an answer for me. At this time I asked for a manager to figure out what the issues was and I was introduced to the manager. The manager and I walked to the parts counter and the entire parts team said not only did they have the parts but they had them pulled and ready to go! They said they had no idea what Tom was doing. At this time I requested a new advisor and I was transferred to Kevin. Kevin took care of me and even found me a coupon to apply to my bill so thank you Kevin. This is the second time I’ve been to this dealership and have received questionable service. The last time I came into the dealership, my wife and I wanted to buy out our lease. This time we we came in and asked to speak with the finance team. We were told it would take 5min. We waited for over 30 min and during this time Jorgo walked by several times to see if we needed help. Each time we told him no and that we were waiting and had been helped. When we finally got up and asked the receptionist what was the hold up, she said she had notified the finance mgr and that the person who has been walking around, Jorgo, was the finance mgr. She then called Jorgo and he came over to introduce himself and said no one had previously called him for us. Now while in his office Jorgo asked for our information on our vehicle, asked us id we bought our Toyota from them and what we wanted to do. We said no we didn’t but this dealership was closest to our home and we wanted to buy out our lease. Jorgo asked us if we had called our selling dealership for this transaction and we said no but we had called this dealership earlier in the week, left a message and no o e called us back. Jorgo quickly said he didn’t get any voicemails! He then told us they do not do lease buy outs on Saturday! Now it is -15 this day and there’s no one in the dealership buying cars and Jorgo had been walking around the showroom for 30min without anything to do. So I asked him should we go to a different dealership since he didn’t seem to want to help us and suggested we go to where we purchased the vehicle? He quickly said no and changed the subject. We told him we needed to get this done today because our lease was up and we were going out of town that coming Monday. Jorgo gave us the numbers to buy the vehicle and said he would call us next week. We left feeling like he didn’t want to help us, even though he was not busy and we really wanted to purchase our vehicle. He never suggested we work with a salesmen to possibly buy a newer vehicle since he knew our situation. We left, went to a different Toyota dealership and the finance mgr not only helped us right away but also told us about loyalty credits and new lease specials that would help us get a new vehicle for less than we were currently paying!! We were shocked Jorge didn’t help us the same way. HEISER, do better!! More

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Very happy with your service department. Tom L. went through each of the recalls with me and the service work I had done. Tom L. went through each of the recalls with me and the service work I had done. More

by Tysonw Verified Customer Verified Customer

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Quick and efficient. Liked the videos that the sent for an update. I had no issues Liked the videos that the sent for an update. I had no issues More

by chelsea26 Verified Customer Verified Customer

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Facing the shortage of time before Christmas. I wasn't sure my repairs would be done in time. Tom met the challenge provided me with excellant service in a timely manner. I wasn't sure my repairs would be done in time. Tom met the challenge provided me with excellant service in a timely manner. More

by scott.malley Verified Customer Verified Customer

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Great service. Amazing people. Great work. I will continue to use Heiser Toyota foe my automotive needs. Amazing people. Great work. I will continue to use Heiser Toyota foe my automotive needs. More

by tonyampeterson Verified Customer Verified Customer

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Roger in sales and Tommy in service have been very good to me over the years to me over the years More

by AARONLUCENTE Verified Customer Verified Customer

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Part was ordered on prior visit and was told they were going to call to schedule service when the part arrived. Weeks went by and no call, I had to call myself to find out if part had arrived. Part was al going to call to schedule service when the part arrived. Weeks went by and no call, I had to call myself to find out if part had arrived. Part was already in the shop who knows for how long, person I talked to didn’t not know or by the tone of her voice she didn’t want to tell me the part had been there for a while already, because I dont believe she doesn’t have visibility on that. Also, you guys needed “proof of funds” from my insurance payment and thats fine, but why did I find out about this after the 3 hours I waited for my car, Im sure this is a common thing you guys need so it would’ve been nice to know this at the beginning of service so I could’ve arranged my day. More

by Eladio G Verified Customer Verified Customer

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I was able to get my car in for a tire check without an appointment, and as it turned out free of charge. Heiser service is always quality and accomodating. appointment, and as it turned out free of charge. Heiser service is always quality and accomodating. More

by ELLYNKAY Verified Customer Verified Customer

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Great job and the video was a nice touch of the service. Will be coming back Will be coming back More

by NIGEL0234 Verified Customer Verified Customer

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