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Tom Lowther
Tom Lowther at Heiser Toyota
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Tom Lowther | Page 3

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
212 Reviews
4.8

212 Reviews

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212 Reviews of Tom Lowther

May 20, 2024

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Employee Rating

Always a first-rate experience! Not only great work but the employees couldn’t be better. More

by JOHNT10
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jorgo

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May 20, 2024

Heiser Toyota responded

John, Thank you for taking the time to share your thoughts on working with Tom, Jorgo, and our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 14, 2024

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Great service, clean and staff is helpful. I really appreciated the service to take me home and being picked up when my truck was ready. It would have been more helpful to get an update on pr More

by marty8963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Larner

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May 15, 2024

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Marty, and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 13, 2024

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SERVICE DEPARTMENT COULD BE A LITTLE NICER WHEN YOU PULL UP. NO ONE APPROACHES YOU. More

by RASCAFFIDI60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Larner, Darrin Henry

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May 13, 2024

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind contacting us so we can speak directly, we’d love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 13, 2024

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Last Wednesday the service department was short-staffed. I met Tom at the service desk. He was very personable and professional. Afterward, I went and introduced myself to Vincent, the dispatch manager as w More

by susan.butkovic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

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May 13, 2024

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Susan, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 13, 2024

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Awesome service by staff really good work on the car and good customer service helpful staff More

by anupabhi1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Dixon

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May 13, 2024

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 13, 2024

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Very easy to work with. Tom was very helpful and answered my questions. Work was done in timely manner. More

by clnemeth
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Recommend Dealer
Yes
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May 14, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tom delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 09, 2024

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They are Friendly, timely, clean, accommodating, outstanding customer service! Willing to go the extra mile! More

by mary53213
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Workmanship
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Recommend Dealer
Yes
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May 09, 2024

Heiser Toyota responded

We are very happy to have provided you with such a positive experience, Mary! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 09, 2024

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Everyone that I've dealt with in the service department are always very nice and very helpful. More

by deblockett52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Peter Miszewski, Christopher Dixon

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May 09, 2024

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 09, 2024

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Excellent service and a minimal wait. The staff was helpful and informative with their service recommendations. More

by MSBOENITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Dixon

Helpful
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May 09, 2024

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 08, 2024

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Great customer service. Nice waiting room. Would recommend to friends and family. Very quick service as well. More

by DAVID.SCHNEIDER5330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2024

Heiser Toyota responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota; we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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