Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 45

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
494 Reviews
4.7

494 Reviews

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494 Reviews of Tom Lowther

September 27, 2023

Dealership Rating
Employee Rating

My Service Technician was very nice, personable, and professional. I would recommend Heiser to anyone. More

by JNEHMER100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski , Kevin Driebel, Matt Foti, Joshua Porter

Sep 28, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 26, 2023

Dealership Rating
Employee Rating

Heiser Gabe me a wait estimate of 1 1/2 hours for a check engine light that was on. But they had my car just shy of 3 hours total and didn't find what was wrong until I said I had to leave. Then they suddenl More

by M.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vincent Lor

Sep 28, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can discuss what happened during your experience.

September 25, 2023

Dealership Rating
Employee Rating

Staff was helpful and prompt Work was completed on schedule A loaner was offered due to length of time my vehicle had to be in the service center More

by CANMAXIM19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 25, 2023

Dealership Rating
Employee Rating

Prompt and courteous service. I was told that the service would be done at a certain time and it was. More

by NATHAN1866
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 22, 2023

Dealership Rating
Employee Rating

Service is so good I returned for my recommended services. 15 words minimum huh, A B C D E F G, H I J K LMNOPQ, R S T U V, W X Y Z. I mean, I'm a returning customer, I don't know what else to say. More

by touaxiong74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

Sep 25, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 22, 2023

Dealership Rating
Employee Rating

I got there a little late and the still got me in a short time More

by ROGGINATOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 21, 2023

Dealership Rating
Employee Rating

Josh and the entire service team were very helpful. This is the only place that I get my vehicle serviced! More

by jennymurphy27
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Peter Miszewski , Kevin Driebel, Matt Foti, Joshua Porter

Sep 25, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 21, 2023

Dealership Rating
Employee Rating

He was amazing and so helpful with my vehicle maintenance. Oil change was quick and done great More

by MOUAPHANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Peter Miszewski , Kevin Driebel, Matt Foti, Joshua Porter

Sep 21, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 20, 2023

Dealership Rating
Employee Rating

It’s always a pleasant experience at the metro mall location. Wonderful staff members . My wait time a bit but I will always come to this location. More

by NTHOMPS0501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Peter Miszewski , Kevin Driebel, Matt Foti, Joshua Porter

Sep 21, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 19, 2023

Dealership Rating
Employee Rating

Car couldn’t pass emissions after I bought it. Dealership inspected and covered repairs for it to pass emissions. More

by alyciamariejohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2023

Heiser Toyota responded

Dear valued customer, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

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