Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 44

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
502 Reviews
4.7

502 Reviews

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502 Reviews of Tom Lowther

October 14, 2023

Dealership Rating
Employee Rating

I liked the customer service they did a great job for me. I am satisfied. More

by SETHECKL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor , Kevin Driebel, Matt Foti, Peter Miszewski, Joshua Porter

Oct 16, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 14, 2023

Dealership Rating
Employee Rating

I have a hard time trusting car dealerships for routine maintenance as they always find something else, and something else and something else . . . that needs to be done. Sometimes that’s good, so the own More

by csfreefall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

October 14, 2023

Dealership Rating
Employee Rating

Very professional and right on time. And will recommended for any body in the future. More

by zangxiong9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 12, 2023

Dealership Rating
Employee Rating

I was very happy with the service received that day. The service person went out of his way to make sure we received the proper care for us and our car. More

by robert.langenohl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 12, 2023

Dealership Rating
Employee Rating

Scheduling was easy, they helped me right away, they explained exactly what would be done and were very kind to me More

by ericaschilke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 11, 2023

Dealership Rating
Employee Rating

The service department goes over and above expectations to make sure customers are satisfied. Highly recommend them. More

by MANGANE1256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 11, 2023

Dealership Rating
Employee Rating

Service was great! The only issue I had was the shuttle service. I made an appointment and nobody picked up my car. so I rescheduled and again the appointment came and More

by KIRSTEN.ENGLEBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor , Kevin Driebel, Matt Foti, Peter Miszewski, Joshua Porter

Oct 23, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

October 11, 2023

Dealership Rating
Employee Rating

All are very friendly, knowledgable regarding what is needed and explain your options. When there for regular service, they get you in and out in a timely fashion. Great to work with and would highly rec More

by GLENN.C.STICKNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Kevin Driebel, Matt Foti

Oct 16, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 11, 2023

Dealership Rating
Employee Rating

Excellent service:. Very nice, personable, and professional. I would recommend Heiser Toyota to absolutely anyone. More

by JNEHMER100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor , Kevin Driebel, Matt Foti, Peter Miszewski, Joshua Porter

Oct 16, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 10, 2023

Dealership Rating
Employee Rating

I like them, they are prompt, courteous and very friendly. Waiting area is clean. Spacious with great beverages. I have been their customer since I moved to Milwaukee for about seven years. More

by JHESMAILI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Joe Kuckuk, Vincent Lor , Kevin Driebel, Matt Foti, Peter Miszewski, Joshua Porter

Oct 16, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit

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